Please fix the Store

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Originally Posted by DPockets

Already did that still wont accept payment

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Im not sure on this but was there a accept of terms and agreements on there? If so make sure that is ticked.

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Originally Posted by Remus

Im not sure on this but was there a accept of terms and agreements on there? If so make sure that is ticked.

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did that as well

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Originally Posted by DPockets

Already did that still wont accept payment

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Did you put your phone number in? I had the same thing happen to me the other day, make sure you have your phone number in the box above "additional delivery info" and try again :)

Where is the PS3 version at the european store?

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Originally Posted by lacrimosaangel

Did you put your phone number in? I had the same thing happen to me the other day, make sure you have your phone number in the box above "additional delivery info" and try again :)

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Also done that

Well i fixed the problem by switching to IE and doing everything i did originally. If you're having problems, switch browsers.

I hope i did not pre-order during another error
waiting for service center reply

Just for info - when i bought and extra retainer - email was instant
still no email

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Originally Posted by Sentaq

I hope i did not pre-order during another error
waiting for service center reply

Just for info - when i bought and extra retainer - email was instant
still no email

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You cann check in your account Infos for the EA code if it is there it was ordered succesfully

Yeah the button seems to only work on IE atm.

The mobile version of the site seems to be working fine. (chrome) got confirmation email and code straight away. Visa works too

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Originally Posted by Sove92

Yeah the button seems to only work on IE atm.

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That's weird, I pre-ordered using Chrome on my iPad and it worked okay this morning..

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Originally Posted by EU_Community_Team

This was also mentioned during the special Letter from the Producer LIVE last weekend, but a digital collector's edition upgrade option will be available later:

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Thank you! I missed that live letter :(

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Originally Posted by Sasunaich

Hi Chimuchan,
Thank you for pointing this out. We are aware of an issue a small number of SE Store customers (EU) seem to encounter when choosing PayPal to pay for their pre-order and are already looking into this as a matter of urgency. We will keep you up to date and let you know as soon as we have an update on the situation.

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Greetings,

If you continue to experience problems using PayPal as your payment method on the European Square Enix Store, please contact the EU Support Centre: https://store.eu.square-enix.com/eme...er-support.php

For Square Enix Boutique related enquiries on persistent PayPal issues, please get in touch with the Boutique support team: http://www.square-enix-boutique.com/contact/

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Originally Posted by Zydron

Where is the PS3 version at the european store?

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Hi Zydron,

In Europe, the PS3 version of Heavensward will only be available via digital download on the PlayStation Store at a later date. There are currently no plans for this to be made available on the European Square Enix Store or Boutique.

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Originally Posted by lacrimosaangel

That's weird, I pre-ordered using Chrome on my iPad and it worked okay this morning..

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It did work on work PC's Chrome (but order failed because I don't carry around my bank PINs and my card demanded those this time around) but not on my home computers, not on Firefox, not on Chrome.

To summ up:
players 2 : 1 SE store

Match is not up yet, SE store seems to wake up :)

Humm... Community Rep, can you help me?
Must the SE Store account and Game account be linked/the same?
Cause I ordered my CE (both for my boyfriend and for me) with an account I use just to shop, that doesn't correspond to my FF14 account at all.
Can I still apply the codes on the other account?

BTW, yeah, you are right. CE is shipped with DHL.

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Originally Posted by Marylain

Humm... Community Rep, can you help me?
Must the SE Store account and Game account be linked/the same?
Cause I ordered my CE (both for my boyfriend and for me) with an account I use just to shop, that doesn't correspond to my FF14 account at all.
Can I still apply the codes on the other account?

BTW, yeah, you are right. CE is shipped with DHL.

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store account and game accounts are separate just got to make sure you apply your codes to the right mogstation account.

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Originally Posted by EU_Community_Team

In Europe, the PS3 version of Heavensward will only be available via digital download on the PlayStation Store at a later date. There are currently no plans for this to be made available on the European Square Enix Store or Boutique.

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Will it be availble before launch? As a PS player i feel kept in the dark

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Originally Posted by Yurihyuga

store account and game accounts are separate just got to make sure you apply your codes to the right mogstation account.

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Thank you so much! <3

I keep getting "Can not process your request" errors.

Error ID: 5002 if that helps.

when in acc i can find it?
In store History i get code for FFXIV REAL Reborn
search the web
Email should arrive a long time ago , but none

ok Just tried to buy again using IE, got my email right away
But no code

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Originally Posted by Everdark

I keep getting "Can not process your request" errors.

Error ID: 5002 if that helps.

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Well, that's exactly the reason why I have two different accounts on the first place (as I said in my previous posts).
Basically, when I try to buy something with my game account (that is the account associated with FF14) I ALWAYS end up getting that error.
Obviously I contacted SE Store and they told me that error comes up when you try to buy something from a non-european country.
They asked me to check my IP and address.
Since they are both italians (I don't use any proxies and/or VPNs) I just tried to order from another PC, with a different IP and a different browser.
Same problem.
I contacted customer care once again and they ultimately suggested me to create a new account from scratch.
I did what they said: different ID, different email, but SAME IP, browser, PC and address.
... and that worked!

So, basically, try to do the same too. ^^

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Originally Posted by Rinuko

Will it be availble before launch? As a PS player i feel kept in the dark

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Hello Rinuko,

Please allow us to clarify about pre-orders for the PlayStation versions of Heavensward in Europe.

Previously, Grekumah stated that while the digital versions of Heavensward are not yet available to pre-order on the PlayStation Network (both PS3/PS4) they will be available in the future.

Please bear in mind that this is referring to North America specifically.

On our end, we are currently working with Sony Computer Entertainment Europe to launch pre-orders for the digital PS3/PS4 version of Heavensward (including pre-order bonuses) on the PlayStation Store too.
We will be sure to follow up with further information as soon as it's available.

Hi. I understand that Heavensward comes with 1 month free subscription. Does this apply to existing customers or just new customers only?

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Originally Posted by GeddoeUK

Hi. I understand that Heavensward comes with 1 month free subscription. Does this apply to existing customers or just new customers only?

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Only the bundle version comes with 30 days free (buying the main game AND Heavensward in the same pack) and that'll only be for new service accounts too as the 30 days is always a free trial for new accounts. The expansion itself doesn't add any free game time:

Source: http://eu.finalfantasyxiv.com/heavensward/ and http://na.finalfantasyxiv.com/heavensward/

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Customers who have purchased the FINAL FANTASY XIV Online bundle will be granted 30 days of play time. If you wish to continue playing after this period, you must subscribe to the game.

* FINAL FANTASY XIV: Heavensward does not come with a free trial period.

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well damn that sucks. Considering its the price of full new game lol

Well its not really a trial if your already playing the game and it is labeled as a expansion not a stand alone game but for anyone interested the combo pack with ffxiv and heavensward isn't really worth it as you don't get early access code better to just buy them separately to get all the bonuses.

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Originally Posted by xenowind

I keep getting this error when I check out.
We are unable to process your request at this time. The customer support has already been informed about this situation and will get in touch with you if necessary. (Error ID: 5002)

Anyone met the same issue? I need help, it's been like this from yesterday.

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Finally successfully pre-ordered game, thanks to the suggestions, I created a new account, and this time I paid with my credit card instead of paypal!
I'm in overseas, so I did use VPN to access with my account's region IP address. But my old account is still being blocked, I will wait to see if support team can do anything for me...

is there a date on when we should log into the website to input the keys?

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Originally Posted by Seif

is there a date on when we should log into the website to input the keys?

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No.

"This code will not be active until closer to the launch of the Early Access period, starting 19th June 2015. We will email you again soon when your code can be redeemed."