No valid or active service account is available to play FINAL FANTASY XIV: A Realm Re

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Originally Posted by Naustradamus

Legacy player here for PC, and purchased for PS3 through PSN.

getting same error as shown on OP for PC version, log into square enix account, showing FFXIV being active, but nothing about realm reborn

And funny enough, for PS3, if you check services list in your account, it shows both early access and collectors edition pack start on Aug 13th, and expires aug 23rd.

They gave us services that expire before the game even comes out.
Before when I tried PS3 earlier today, it just game me the same message as on PC, now it's telling me I need a new code .... man, I thought the beta was good, this might be FFXIV V1.0 all over again >=(

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That expiration date didn't occur until a few hours ago. It originally only listed the start on whatever date you purchased it. I really hoped they were just renewing the licenses and I hope that the representative one of the above posters listed was wrong and that we will be able to play tomorrow. Anyway, if it fixes tomorrow, I hope to see you guys there... if not, see you in another week.

i talked to them too and this is what i got

Brandon Fisher: im trying to find out why i have the 39.99 in my wallet
Brandon Fisher: and it says in my service list Final Fantasy 14 ARR license expires tonight
Robert M.: I see, thank you for that information sir.
Robert M.: The reason for this automatic refund of this content is because since your pre-order purchase was made before the 15th, you actually obtained an invalid certificate for the game. I do apologize for the temporary inconvenience Brandon, but we have a resolution for this issue.
You will be receiving a message via the XMB on your console sometime next week containing a voucher code to be used to download your copy of the game. Because of the issue that arose which will prevent you from accessing the game during the early-access beta this weekend, the original purchase was refunded to your account and the voucher code will provide you with a free copy of the game due to the inconvenience.
Brandon Fisher: eh well thats cool but also a let down guess ill deal with that
Robert M.: I apologize for the delay, I know how frustrating it can be to not get to play a new game when you expected to - especially where this is such a fantastic new title. However, I'm actually quite pleased to see that due to the hiccup on our end, you'll be getting a free download of the title.
Brandon Fisher: lol i knew my son was gonna be born before i got to play
Robert M.: If I may, congratulations sir!
Brandon Fisher: Ty, well anyway thanks for the info
Robert M.: Not a problem, sir. Thank you for contacting PlayStation Chat Support, there is a brief survey at the end of this session. Once we disconnect, please feel free to answer some questions regarding your chat experience with us.

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Originally Posted by Deathjijn

i talked to them too and this is what i got

Brandon Fisher: im trying to find out why i have the 39.99 in my wallet
Brandon Fisher: and it says in my service list Final Fantasy 14 ARR license expires tonight
Robert M.: I see, thank you for that information sir.
Robert M.: The reason for this automatic refund of this content is because since your pre-order purchase was made before the 15th, you actually obtained an invalid certificate for the game. I do apologize for the temporary inconvenience Brandon, but we have a resolution for this issue.
You will be receiving a message via the XMB on your console sometime next week containing a voucher code to be used to download your copy of the game. Because of the issue that arose which will prevent you from accessing the game during the early-access beta this weekend, the original purchase was refunded to your account and the voucher code will provide you with a free copy of the game due to the inconvenience.
Brandon Fisher: eh well thats cool but also a let down guess ill deal with that
Robert M.: I apologize for the delay, I know how frustrating it can be to not get to play a new game when you expected to - especially where this is such a fantastic new title. However, I'm actually quite pleased to see that due to the hiccup on our end, you'll be getting a free download of the title.
Brandon Fisher: lol i knew my son was gonna be born before i got to play
Robert M.: If I may, congratulations sir!
Brandon Fisher: Ty, well anyway thanks for the info
Robert M.: Not a problem, sir. Thank you for contacting PlayStation Chat Support, there is a brief survey at the end of this session. Once we disconnect, please feel free to answer some questions regarding your chat experience with us.

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Son of a freaking bitch. So tired of this nonsense. Yoshida, this whole Legacy/1.0/pre-order CE/SE crap is a pock mark on your product's face. And your devs are freaking NOWHERE at 11AM on a Saturday. What a freaking JOKE your company is when it comes to communicating with your consumers, which is something you swore to change with this re-release. LOL, good one, you got us.

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Originally Posted by Deathjijn

i talked to them too and this is what i got

Brandon Fisher: im trying to find out why i have the 39.99 in my wallet
Brandon Fisher: and it says in my service list Final Fantasy 14 ARR license expires tonight
Robert M.: I see, thank you for that information sir.
Robert M.: The reason for this automatic refund of this content is because since your pre-order purchase was made before the 15th, you actually obtained an invalid certificate for the game. I do apologize for the temporary inconvenience Brandon, but we have a resolution for this issue.
You will be receiving a message via the XMB on your console sometime next week containing a voucher code to be used to download your copy of the game. Because of the issue that arose which will prevent you from accessing the game during the early-access beta this weekend, the original purchase was refunded to your account and the voucher code will provide you with a free copy of the game due to the inconvenience.
Brandon Fisher: eh well thats cool but also a let down guess ill deal with that
Robert M.: I apologize for the delay, I know how frustrating it can be to not get to play a new game when you expected to - especially where this is such a fantastic new title. However, I'm actually quite pleased to see that due to the hiccup on our end, you'll be getting a free download of the title.
Brandon Fisher: lol i knew my son was gonna be born before i got to play
Robert M.: If I may, congratulations sir!
Brandon Fisher: Ty, well anyway thanks for the info
Robert M.: Not a problem, sir. Thank you for contacting PlayStation Chat Support, there is a brief survey at the end of this session. Once we disconnect, please feel free to answer some questions regarding your chat experience with us.

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well i preordered the CE, and i have this bad feeling they'll only give us the free download for the standard edition only... and give us some other items instead of the actual CE items. f*** Sony. F*** SE.

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Originally Posted by Deathjijn

i talked to them too and this is what i got

Brandon Fisher: im trying to find out why i have the 39.99 in my wallet
Brandon Fisher: and it says in my service list Final Fantasy 14 ARR license expires tonight
Robert M.: I see, thank you for that information sir.
Robert M.: The reason for this automatic refund of this content is because since your pre-order purchase was made before the 15th, you actually obtained an invalid certificate for the game. I do apologize for the temporary inconvenience Brandon, but we have a resolution for this issue.
You will be receiving a message via the XMB on your console sometime next week containing a voucher code to be used to download your copy of the game. Because of the issue that arose which will prevent you from accessing the game during the early-access beta this weekend, the original purchase was refunded to your account and the voucher code will provide you with a free copy of the game due to the inconvenience.
Brandon Fisher: eh well thats cool but also a let down guess ill deal with that
Robert M.: I apologize for the delay, I know how frustrating it can be to not get to play a new game when you expected to - especially where this is such a fantastic new title. However, I'm actually quite pleased to see that due to the hiccup on our end, you'll be getting a free download of the title.
Brandon Fisher: lol i knew my son was gonna be born before i got to play
Robert M.: If I may, congratulations sir!
Brandon Fisher: Ty, well anyway thanks for the info
Robert M.: Not a problem, sir. Thank you for contacting PlayStation Chat Support, there is a brief survey at the end of this session. Once we disconnect, please feel free to answer some questions regarding your chat experience with us.

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any mention if we keep the extra edition stuff with the free copy?

No thats all the info i got. The worst part of all this isn't that i don't get early access because of this but the fact i had a EA code from Gamestop and gave it away in good faith i was not going to need it.
I know one thing i will never in my life ever again preorder a digital game from sony.
i mean yeah i got it free in the long run but i do not want it free i want to play tommarow.

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Originally Posted by Deathjijn

No thats all the info i got. The worst part of all this isn't that i don't get early access because of this but the fact i had a EA code from Gamestop and gave it away in good faith i was not going to need it.
I know one thing i will never in my life ever again preorder a digital game from sony.
i mean yeah i got it free in the long run but i do not want it free i want to play tommarow.

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This might help you out. My advice is to create a new PS3 user, pre-order the game from amazon, use the early access code they email to you, and download the game. Amazon doesn't charge you and you can cancel the order after you receive the code. I already had a spare code from amazon prior to ordering on PSN that I used. I am currently about 70% into the download now. At the very least you might be able to play this weekend with this "fix" (if you want to call it that).

I'm going to try and see if it will let me repurchase it at 12 am to redownload. If it works for me ill give the voucher away. I've waited since 1.0 to play this i quit final fantasy 11 to play this. I just want to play it.... Why couldn't they just fix the license for the games instead of doing this to people. I mean i wonder how much money they are losing because of this mess up.

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Originally Posted by Naberrie

I'm using an EA code that I got from Amazon right now, (got it months ago when I pre-ordered from them originally) but doing it on my regular PSN account. It's downloading as we speak. Slow as hell, but downloading. If it works and I can get on I'll let everyone know. If it doesn't and I have to create a new account, then... I'll create a new PSN account... /sigh. Really hoping to avoid that. Can't remember the password on my main account.

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Wait, did you get refunded for your psn purchase? If so, how are you able to update the client now? Shouldn't it be inactive?

EDIT - sorry, reading comprehension problems... been a long day.

Cant see how this will work for you lol. Your services all expire Aug 23.

Why everything have to be so complicated =(