Ombeline not opening trade window in the quest "Factual Folklore"

I love you guys but we seriously can't get a response on this?

We had a whole crowd of people at Cenota's just now attempting to force-feed her steak and she wouldn't even glance our way :(

*bump* Fix it please.

So how long does it take for Square Enix to even look at the bug reports? (On North American servers, I mean).

Greetings all,

We appreciate all of you bringing this concern to our attention. We are currently investigating the trouble you're having. We welcome you to add your name and server to this thread to ensure we have a compilation of all affected. Thank you for your patience.

Regards,
Xetyline

My character's name is Meep Meep on server Ragnarok.

same here on Gilgamesh =(

Hoping this issue will be resolved by the end of the day i want stone vigil ._.

Quote:

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Originally Posted by Mhia

I am encountering this same issue.
I am also on the Gilgamesh server. The hotkey bar greys out for a split second, as though a dialogue box is about to pop up, but nothing happens.

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Hey, Mhia! I forgot to add you yesterday. I have someone else on my friends list with a really similar name and thought I did. Since I can't add you while you're offline in-game, mail you without you being on my friends list, or message you through this forum, I hope you see this. I am looking forward to doing more dungeons and have a cool role play idea.

character name : kieyanna yue
Server name: ragnarock

Character name: Ireiku Shun
Server: Gilgamesh

Zarplex Zarplex
Gilgamesh

Rune Walsh
Gilgamesh

Kira Whiteclaw
Gilgamesh

Having the same issue on ragnarock.
Character name:Enigma Xiajo

Please address this as it is a game breaking bug. I cannot proceed to stone vigil and my subscribtion time is being wasted. I think players affected should get an extension

Erin Mordeau

Gilgamesh

Hirokuli Zerokuli

Gilgamesh

same issue that everyone else on Gilgamesh has, Ombeline not opening trade window to "Hand Over" the item needed

Greetings all,

The NPC Ombeline seems to be responsive to trading on the Gilgamesh server now. We are still looking into the Ragnarok server's Ombeline concern. Thank you for your continued patience.

Regards,
Xetyline

Thanks much for fixing it! I hope that if another issue like this comes up that we get a little more communication in the future. Once again thanks for the fix though =D

Third eye gilgamesh

Quote:

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Originally Posted by Xetyline

Greetings all,

The NPC Ombeline seems to be responsive to trading on the Gilgamesh server now. We are still looking into the Ragnarok server's Ombeline concern. Thank you for your continued patience.

Regards,
Xetyline

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I just wanted to add that on I'm on Ragnarok and I can't progress pass Cenota as opposed to Ombeline. I cannot initiate a conversation with Cenota to give her the 'steak' item.

my character name : Darkprincess Fire Server name: ragnarock

Right, so Gilgamesh was fixed a handful of hours ago. Surely it can't be difficult to replicate the solution on Ragnarok?

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Originally Posted by beforethechasm

I just wanted to add that on I'm on Ragnarok and I can't progress pass Cenota as opposed to Ombeline. I cannot initiate a conversation with Cenota to give her the 'steak' item.

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Cenota does appear to be the 'broken' NPC for Ragnarok. I've seen several people crowding around her (but noticed no issues with Ombeline).

Kin Zoku, Ragnarok

Thanks for fixing us up! On to the Stone Vigil!

same problem,ragnarok

Name: Aleksander Whiterock
Server: Ragnarok

Cannot give Cenota the steak and thus cannot complete the quest.

(Put in a ticket in-game to the GM service, but was told GMs can't do anything about stuck quests and I should report it on the forums as a bug.... honestly, at first, I thought they were joking. ^_^" )

Same problem, Ragnarok seems to have had this bug for two days now and it's pretty frustrating, I have spent the spare time leveling gathering jobs but I really want to continue my main story.

I really hope they get this fixed soon!

Greetings all,

We really appreciate you all taking the time to report the trouble you're having to us. However, just so I make sure I am passing along the right information, I need a few more details:

*The NPC Ombeline is responsive and you are able to trade your items into her; but the NPC Cenota is unresponsive and you are unable to trade your items to her?
*Does the trade window pop up at all or she is completely unresponsive?

Thanks again for the patience guys, I know how frustrating it must be, but rest assured we are investigating this for you!

Regards,
Xetyline

Cenota is completely unresponsive, you can target her but when you actually select her to talk to her it fails to register and deselects her, I had no problems with Ombeline so far

I can also confirm that she is unresponsive. I can select the NPC but when I right click in order to hand in the quest item, nothing happens. First time I've seen a problem like this.

Thank you for your time and I'm glad you are looking into it.

(P.S. Just in case, I'm on the Ragnarok server)

Cenota is the one who is unresponsive for us in ragnarok. Can trade or anything. Clicking in cenota does absolutely nothing.

Quote:

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Originally Posted by Xetyline

*The NPC Ombeline is responsive and you are able to trade your items into her; but the NPC Cenota is unresponsive and you are unable to trade your items to her? Correct.
*Does the trade window pop up at all or she is completely unresponsive? Completely unresponsive. Upon right-clicking, nothing at all happens.

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10characters

Character Name: Rhyker Bloodster
World: Ragnarok

Greetings all,

Just to update you, we had received reports of Cenota being unresponsive on Ridill. She's been fixed on that server and Ragnarok is still in the works. I apologize for the delay, but I assure you we are working to investigate her and will update you as soon as possible. Thank you very much for your patience.

Regards,
Xetyline

Cenota has been fixed on Ragnarok!!!

Thank you Xetyline for keeping us updated :)