Full Servers; Are you fed up with it?

I would also like to know why sometimes I get a Q(which i'm soon kick out of) and sometimes it just says re-try later. I just gave it a few more clicks got a Q. Was like number 293 2 min later 1017.

Quote:

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Originally Posted by Sinbbus

I would be surprised if they did not make an effort to accommodate people who are frustrated here, early release woes have been known to plague games long after things have been smoothed over. GW2's early issues matched with at the time lacking end game cause many to leave that, Diablo 3 while fun and all had an end game curve that was ridiculous early on, and also plagued it. Finally after promising my wife I would play this with her after initial not having any interest, the little time i had in beta 4/pre release changed my mind, and I would really love to be able to keep that promise.

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This excerpt is taken straight out of Yoshida's letter to the players.

"To thank all of you for bearing with us for so long, we will be looking into different ways to reward our loyal fans and customers, such as an extention of the free trial period. Details on the plans we have in the works will be announced shortly."

So hopefully this provides you with a ray of hope :)

Quote:

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Originally Posted by K-Jaxom

I would also like to know why sometimes I get a Q(which i'm soon kick out of) and sometimes it just says re-try later. I just gave it a few more clicks got a Q. Was like number 293 2 min later 1017.

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This happens to me as well all the time.
My best guess would be that adding in the server locks and such has essentially screwed up the queue system so that it has become unreliable and doesn't function as it should.

it is a pain, be more servers next week so wont be as bad. its good 2 c SE try 2 sort the problems out ASAP, like SE have said they didn't think there would be so many people on the severs, so there was going 2 b problems. hopefully when i have 2 start paying for sub there wont b any major problems.

Quote:

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Originally Posted by Xiraiya

Yes? I don't care, learn patience. For those of you whining and raging, you are not the only one in the situation, but some of us see no need to act that way, now then on to more important things.

Update regarding Servers
Click the above. Don't want to read it? Too bad, you won't get anywhere if you don't, but it's okay because I can help you learn to read, let's observe some key pieces of information.


This explains it's self, the number of players was not and could not be foreseen, now these limits are in place so we, the players who bought their game do not crash the servers and stop everyone from playing, and they are even apologizing, it's clear Square do not care about us, because generally that's what an apology means... right? No? Oh.

Here is a Question, what would you rather?
A. Wait a bit longer but eventually get to play
B. Let the server crash and no one get to play for quite awhile, resulting in you waiting for a much, much longer amount of time

If you prefer B, you probably have issues to work out, so really it's that simple, now then, onto the next lesson.



So, we're getting new servers, and each server requires several computers to hold all of us in it, and they have been making these preparations for awhile now, they don't happen over night, but some of us apparently think they should be manifested instantly to solve all of our problems, that's fine if you think that way but I would suggest that being high right now isn't helping anyone. Next?



So there you have it, Square are actually doing something, because that's what they do, now can we please just have some sensibility on these forums, complaining, threatening spam or lawsuits or anything else that is impossible to take seriously helps no one, nor does it help your standing in the community.

You bought their game, not only that, you're all playing for free, we have an entire month, A MONTH, 30 days, of playing this game, with no extra cost, on top of that we're getting extra free days, so missing out half a day or so of playing because the server is full is not going to kill you.

Have some respect, they are dealing with everything as well as any company can, don't act entitled, because you aren't losing out.

---

Well said. This one would like to observe that Square Enix is working countless hours of overtime to get these issues resolved, Yoshi-P even cried on a live feed when referencing the issue. This one would like the community to be patient with SE while they resolve this issue as quickly as they can. Servers do not grow on trees.

yeah yoshi make a great PR statement on a 3rd party site, while telling us nothing

As we know, we all share the internet, like auto-mobil driver, we all share the road and have to not go on road-rage, crashing in the process.

It's a game and it has real life implications. SE doesn't work miracles over night, they actually have to spend some money for this with high hope they can return a profit for their employees. Employees have to eat too you know!

I choose [A] because I rather not have the servers crash while me or anyone is enjoying missions, quest, parties and player housing(later after the 2.1 update). I wonder how PvP aka "The Wolves Den" is going to effect the world O_o

Great thread BTW!

B)

Quote:

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Originally Posted by Yuufarlc

yeah yoshi make a great PR statement on a 3rd party site, while telling us nothing

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This one works in a NOC and understands the issues HT is facing, it deals with similar issues on a daily basis. SE admits underestimating the demand this game would have after the failure that was 1.0; this one implores you to please be faithful in SE and have patience. They WILL compensate the players for the issues, this one can guarantee it.

Quote:

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Originally Posted by Yuufarlc

yeah yoshi make a great PR statement on a 3rd party site, while telling us nothing

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He made a post on these forums. How is that 3rd party?

Yep, it is a post on the official forums.
Here is the link for those that have not read it yet.

http://forum.square-enix.com/ffxiv/t...72#post1111872

Quote:

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Originally Posted by Yuufarlc

yeah yoshi make a great PR statement on a 3rd party site, while telling us nothing

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Only, if you click the link, you would find that it's on the official forums for the game, which these are.

Quote:

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Originally Posted by Xiraiya

You bought their game, not only that, you're all playing for free, we have an entire month, A MONTH, 30 days, of playing this game, with no extra cost, on top of that we're getting extra free days, so missing out half a day or so of playing because the server is full is not going to kill you.

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The rest of the post aside, this is the argument that I have the most difficulty understanding. SE does not provide players with a free month of gameplay because they anticipate errors with the launch. They include it as part of the package when a customer purchases the game because the consumer is less inclined to purchase a game with a monthly cost when the customer needs to pay both the game cost and the monthly cost simultaneously. By including a month of free gameplay, the consumer understands that he or she will be paying on a monthly basis, giving the impression that the first payment is essentially an installment, with smaller payments to be made thereafter.

Furthermore, the free month will be offered for customers who purchase the game at any point in the near future. Unless SE anticipates these issues continuing indefinitely, the argument does not stand that this free month has been offered as an amends to any bugs that the user encounters, or the inability to play, at launch.

As for the extra days, I have yet to see an announcement that states this explicitly, so I'll wait to see what they have to announce when the time comes.

These que times are atrocious. I've been waiting SIX hours to get into game trying every 10 minutes. I have NEVER had this experience with a game before in my entire MMORPG history (I've been through a lot of launches). If you aren't going to designate a proper Australian and New Zealand server and make us pick between being able to communicate with other players and ping then this problem is really all Square Enix's fault. Honestly. I'll be lucky to get onto the server by hour 8 because that's when the Australian peak time will begin. I don't believe an extra month should be applied but I think two weeks is more then acceptable given the current situation. The whole point of having an open beta is stress testing and you are telling me they had no idea the game would be this popular? Yeah, donkey nuts. More like they did not want to invest in further infrastructure until they had a better idea on the sales volume they would be receiving.

You've got to be the biggest troll on these forums.

The game is breaking records with concurrent login numbers and still people expect everything to go perfectly. How was SE supposed to prepare to break records when the game did so poorly initially?

I don't understand people sometimes.

Quote:

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Originally Posted by VeriferVenti

As for the extra days, I have yet to see an announcement that states this explicitly, so I'll wait to see what they have to announce when the time comes.

---

Taken from Yoshida's letter to the players.

"To thank all of you for bearing with us for so long, we will be looking into different ways to reward our loyal fans and customers, such as an extention of the free trial period. Details on the plans we have in the works will be announced shortly."

To see the whole letter, again here is the link.
http://forum.square-enix.com/ffxiv/t...72#post1111872

While this does not explicitly say that the extra time will be given, it would appear that based on what was said in the letter that it would most likely be at least an extension of the "free-to-play" period that is part of the purchase of the game. While it would be really awesome if it was that plus some other stuff, we will just have to wait and see as you have said.

Quote:

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Originally Posted by cruciblenine

These que times are atrocious. I've been waiting SIX hours to get into game trying every 10 minutes. I have NEVER had this experience with a game before in my entire MMORPG history (I've been through a lot of launches). If you aren't going to designate a proper Australian and New Zealand server and make us pick between being able to communicate with other players and ping then this problem is really all Square Enix's fault. Honestly. I'll be lucky to get onto the server by hour 8 because that's when the Australian peak time will begin. I don't believe an extra month should be applied but I think two weeks is more then acceptable given the current situation. The whole point of having an open beta is stress testing and you are telling me they had no idea the game would be this popular? Yeah, donkey nuts. More like they did not want to invest in further infrastructure until they had a better idea on the sales volume they would be receiving.

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I agree that it would be nice if the servers were broken up and organized by region. While the servers may actually still all be located in one place, it may result in players moving to play on regions labeled as the area they live in and hopefully promote a more even spread of player population between the servers.

As for receiving compensation for the time lost due to not being able to play, it was stated in the letter to the players by game director/producer Yoshida that they are looking into and figuring out some sort of reward to make up for it all, such as extending the initial free-to-play period.

Quote:

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Originally Posted by TouchandFeel

Taken from Yoshida's letter to the players.

"To thank all of you for bearing with us for so long, we will be looking into different ways to reward our loyal fans and customers, such as an extention of the free trial period. Details on the plans we have in the works will be announced shortly."

To see the whole letter, again here is the link.
http://forum.square-enix.com/ffxiv/t...72#post1111872

While this does not explicitly say that the extra time will be given, it would appear that based on what was said in the letter that it would most likely be at least an extension of the "free-to-play" period that is part of the purchase of the game. While it would be really awesome if it was that plus some other stuff, we will just have to wait and see as you have said.

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Would be nice to get an extra 7 days also a 3 legged donkey pet called "one ho one seven" :)

How about you get off your high horse?

It took me 5 hours to get past the error yesterday after I was booted from the queue on 4 different occasions. Wednesday and Thursday evening are the only evenings that I have available to play.

I work a full time job plus have National Guard Duties on the weekends. I just got back last week from 3 weeks of annual training at Ft Drum, NY, which meant sleeping on the ground for 3 weeks while being rained on and eaten alive by mosquitoes and black flies.

I don't need some white knight coming on the forum to tell us that we shouldn't complain about not being able to play a game that we paid for.

It doesnt say in Yoshidas post but it's great and all he explains how many people a server can hold, and that they are adding servers BUT my question lies in whether or not this will matter for people already established in servers that are packed? Are they going to increase the amount of people able to login to those servers? Cuz if not i dont see this really fixing any problems for people not moving to new servers. The problem is you need increased concurrent logins on existing servers for the thousands of people that are 1017'd regardless of the asshole AFK'ers.

Queue, can I have it? :(

Quote:

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Originally Posted by Xiraiya

You bought their game, not only that, you're all playing for free, we have an entire month, A MONTH, 30 days, of playing this game, with no extra cost, on top of that we're getting extra free days, so missing out half a day or so of playing because the server is full is not going to kill you.

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Getting free things as part of a purchase agreement does not make them "free". If someone is handing out truly free things- food samples, a free T-shirt, this stuff is really free, and if you have a complaint you are definitely acting entitled.

However, let's say you buy a month of gym membership advertised with "buy a month, get a free month!" Next you show up to the gym, and all the equipment is broken and unusable. You're allowed to sit in the lobby, the repairman may arrive at any moment, we're not sure. But it could be a few days, or a week. You now cannot use a service that you paid for. It does not matter if it was the "free" time, or the "paid" time, they are BOTH paid time, and you should expect a refund based on the time that the service was utterly unusable.

That's (half of) what upsets me, I did pay for this time, and it is being used up. I think some of the frustrated people are not acting entitled- they are just expecting the service they paid for, and know that it is not certain that we'll be refunded for paid time lost. (yeah I saw the letter)

I couldn't play with my friends on Leviathan, so I joined Moogle (while it was open for 30 seconds) and made new friends, my existing friends now won't talk to me or give me cookies but it's ok because my new friends give me cookies.

The moral of the story is: There isn't one.

Confused? Good!

If they don't fix servers problem don't see me staying past 30 day free trial. I have 2 characters on 2 servers and cant play ether of them. Bought first FFXIV when first came out it failed and now this ones a fail to cant play it don't want it. Never had this problem in 5 years that I played FFXI. Other day when got to play first thing see tons of spam from kinah sellers.

before i was kinda upset by all this but reading that makes me feel a lot better. the only thing i wish they would address is are world transfers going to be free or not.

Another white knight thread that is riddled with arrogance, openly demeans anyone with a different opinion, and stands as an affront to consumer rights. Surprised it got as many likes as it did.

'One Free Month' - On the condition that you buy the game. Therefore it is not 'free'. If a company can legally slap the word 'free' on any part of their product by any loophole or other twisting of words, they will do it because thats what simple-minded consumers latch onto the fastest. Every MMO ever has offered you one month of play without subscription fees. Imagine what it would be like if they didn't. You pay $30 for something you can't play until you go home and pay MORE for it. That would be pretty bad, right? Now imagine if you pay for the game, set up your account, and then your first month is wasted in one way or another due to extremely poor/unusable service. I think the worst are people using some bass-ackwards logic to say that the free month is there to make up for such launch-day MMO issues, because launch-day issues is very common with MMOs. Morons. That month of play is included with every purchase of the game for as long as the game exists. People who join up years from now will still get that month of play, they aren't going to take it out once they have their shit together. And this brings me to another key point:

'Launch-Day issues happen to all MMOs, you should have expected this' or 'It's fine, it's not like any other company had a clean launch' - NO. Seriously? The logic here is 'because (almost) everyone else is less than satisfactory, that makes it okay'? Please stop playing video games and find yourself a new hobby, you are ruining a favourite pasttime of nerds everywhere. GET OUT. Quality standards keep dropping every generation because consumers like you have come to gradually accept the increasing amount of bullshit that companies come up with to maximize their profits and ROB gamers of their money. Remember when we used to pay for COMPLETE video games? That doesn't happen anymore... DLC was invented and so many people bought into it because of the way we were told that we would be buying 'extra' content to extend our games. Nowadays we buy full games with upwards of 25% of the content locked until we pay them MORE. This is content that is ALREADY ON THE DISC and people just keep shovelling money out to these guys and sure enough... other companies look at their profits and say "gee, they made a lot of profits because the consumers paid for something that required little to no extra work, we should do that too" and now even Nintendo is doing it. MMOs are not any different. MMO server clusters cost a lot of money to maintain regularly so naturally, no company wants to overshoot their projected consumer base and end up with extra hardware - that is a profit loss.

'They are doing everything they can' or 'MMO launches are all chaos theory and it's impossible to be fully prepared for them' - More nonsense. Beta tests are a fairly good indicator of how many people are going to be playing your game. The company collects all kinds of data from these things, including the number of logins, the amount of stress their server cluster can handle... all sorts of things that could help them prepare for release day. Not EVERY MMO out there has had a terrible launch either... even if you consider all of them to have been 'rocky', you can at least acknowledge that its to varying degrees of success. The thing is, other companies have already set the standard for running a succesful MMO, and they release their profit statements regularly. This isn't a new age of gaming, its existed for decades. It isn't that it's impossible to be completely prepared for an MMO, its that a combination of poor planning and a desire to maximize profits - which is cost of product vs cost of production, meaning getting you to pay more for less - results in a rocky start like this. If servers are so full, there should be a limitless queue system and an AFK kick timer to reduce stress on the servers and allow players who WANT to play to actually get in without having to waste time mindlessly mashing the login buttons to try to get in... a queue would allow for doing OTHER THINGS while we wait. Until they address why this hasn't been implemented, they are not 'doing everything they can', this is inexcusable.

'Why would they not care about their consumers if they wanted to be successful?' - Well, thats just it. To them, being successful does not necessarily mean caring about you. This what I've been saying the whole time. They watch business trends to see whats making money... and happy-go-lucky dipshit consumers are the majority, paying for products that restrict the consumer just enough that they don't complain and continue to buy their product. You aren't the source of their profit - your wallet is! If SquareEnix felt that they would lose an unbearably large amount of subscribers because of unsatisfactory server capacity, they would have had more servers at launch. They know that if they fix this up real quick, they wont suffer much (if any) damage because you guys are still going to pay to play their game and they are also ensuring that no money is being wasted on unnecessary server clusters.

If you want game companies - or any company, for that matter - to actually care about you, then you have to stop sucking up to them like you're actually friends and let them know AS A COMMUNITY that if you aren't happy with the service provided, you aren't paying for it. If you don't make that direct connection between your happiness and your wallet, then they aren't going to cater to your happiness because they know they can do less work and still get your money. The best example so far is the Xbox One. They didn't listen to what we were complaining about, but they changed a TON of their restrictive policies that aimed to give them all your money. You know why? Because they saw pre-order sales and shit their pants at how low they were. You have to vote with your wallet to get what you want from these guys, and maybe, just maybe, these businesses will learn from Microsofts flop and will heed our warnings BEFORE we drop our support for them.

Think about that next time you open your mouth about complaints like we're children.

Just beat Hydra and got disconnected error 90000, now 2002... T_T

I find I can log straight in now that there are a lot of people having problems with their registering 2 accounts and whatnot.

Odd thread to be started in Technical Support, but I'll bite.

"could not be foreseen"? Really? You mean like counting all the pre-orders? Yeah, guess that would be tough to do.....or would it.

and a queue.....that's all that's needed. This "go away and take a chance at getting in at a later time" is a pretty unacceptable method of dealing with high capacity.

I'm not doubting they're working on it, but a world class dev company should be able to come up with a temporary solution while they do.....this is not it.

How can you write an essay, I'm limited to a paragraph

Quote:

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Originally Posted by BlackRoach

How can you write an essay, I'm limited to a paragraph

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Who, me? I'm usually pretty long-winded, sorry. If you are saying that you can't actually put so much in one post because the forum itself is restricting you then... I have no idea why that is.

Quote:

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This explains it's self, the number of players was not and could not be foresee

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Most of the article is dead on target but that part is where anyone who works in the Internet industry should call bullshit. Yes, it could. They had the data from pre-orders, they had experience from their last try at it, they had the observed data from a dozen other top grade MMO start ups.

Did they do their world network server cluster design homework? Hard to say but instead of mere days to scale up server nodes, they're taking more than a week. Scalability is intrinsic to any large high transaction service -- doesn't look like they thought about it (from a black box analysis of their actions and the time frames).

Lastly -- this is a business. If you take money from customers, you'd better be communicating with them if they aren't getting product. Daily, even if it is only to say "alligators everywhere, shooting them". Silence is bad PR exponential.

Quote:

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Originally Posted by Rurushan

Another white knight thread that is riddled with arrogance, openly demeans anyone with a different opinion, and stands as an affront to consumer rights. Surprised it got as many likes as it did.

'One Free Month' - On the condition that you buy the game. Therefore it is not 'free'. If a company can legally slap the word 'free' on any part of their product by any loophole or other twisting of words, they will do it because thats what simple-minded consumers latch onto the fastest. Every MMO ever has offered you one month of play without subscription fees. Imagine what it would be like if they didn't. You pay $30 for something you can't play until you go home and pay MORE for it. That would be pretty bad, right? Now imagine if you pay for the game, set up your account, and then your first month is wasted in one way or another due to extremely poor/unusable service. I think the worst are people using some bass-ackwards logic to say that the free month is there to make up for such launch-day MMO issues, because launch-day issues is very common with MMOs. Morons. That month of play is included with every purchase of the game for as long as the game exists. People who join up years from now will still get that month of play, they aren't going to take it out once they have their shit together. And this brings me to another key point:

'Launch-Day issues happen to all MMOs, you should have expected this' or 'It's fine, it's not like any other company had a clean launch' - NO. Seriously? The logic here is 'because (almost) everyone else is less than satisfactory, that makes it okay'? Please stop playing video games and find yourself a new hobby, you are ruining a favourite pasttime of nerds everywhere. GET OUT. Quality standards keep dropping every generation because consumers like you have come to gradually accept the increasing amount of bullshit that companies come up with to maximize their profits and ROB gamers of their money. Remember when we used to pay for COMPLETE video games? That doesn't happen anymore... DLC was invented and so many people bought into it because of the way we were told that we would be buying 'extra' content to extend our games. Nowadays we buy full games with upwards of 25% of the content locked until we pay them MORE. This is content that is ALREADY ON THE DISC and people just keep shovelling money out to these guys and sure enough... other companies look at their profits and say "gee, they made a lot of profits because the consumers paid for something that required little to no extra work, we should do that too" and now even Nintendo is doing it. MMOs are not any different. MMO server clusters cost a lot of money to maintain regularly so naturally, no company wants to overshoot their projected consumer base and end up with extra hardware - that is a profit loss.

'They are doing everything they can' or 'MMO launches are all chaos theory and it's impossible to be fully prepared for them' - More nonsense. Beta tests are a fairly good indicator of how many people are going to be playing your game. The company collects all kinds of data from these things, including the number of logins, the amount of stress their server cluster can handle... all sorts of things that could help them prepare for release day. Not EVERY MMO out there has had a terrible launch either... even if you consider all of them to have been 'rocky', you can at least acknowledge that its to varying degrees of success. The thing is, other companies have already set the standard for running a succesful MMO, and they release their profit statements regularly. This isn't a new age of gaming, its existed for decades. It isn't that it's impossible to be completely prepared for an MMO, its that a combination of poor planning and a desire to maximize profits - which is cost of product vs cost of production, meaning getting you to pay more for less - results in a rocky start like this. If servers are so full, there should be a limitless queue system and an AFK kick timer to reduce stress on the servers and allow players who WANT to play to actually get in without having to waste time mindlessly mashing the login buttons to try to get in... a queue would allow for doing OTHER THINGS while we wait. Until they address why this hasn't been implemented, they are not 'doing everything they can', this is inexcusable.

'Why would they not care about their consumers if they wanted to be successful?' - Well, thats just it. To them, being successful does not necessarily mean caring about you. This what I've been saying the whole time. They watch business trends to see whats making money... and happy-go-lucky dipshit consumers are the majority, paying for products that restrict the consumer just enough that they don't complain and continue to buy their product. You aren't the source of their profit - your wallet is! If SquareEnix felt that they would lose an unbearably large amount of subscribers because of unsatisfactory server capacity, they would have had more servers at launch. They know that if they fix this up real quick, they wont suffer much (if any) damage because you guys are still going to pay to play their game and they are also ensuring that no money is being wasted on unnecessary server clusters.

If you want game companies - or any company, for that matter - to actually care about you, then you have to stop sucking up to them like you're actually friends and let them know AS A COMMUNITY that if you aren't happy with the service provided, you aren't paying for it. If you don't make that direct connection between your happiness and your wallet, then they aren't going to cater to your happiness because they know they can do less work and still get your money. The best example so far is the Xbox One. They didn't listen to what we were complaining about, but they changed a TON of their restrictive policies that aimed to give them all your money. You know why? Because they saw pre-order sales and shit their pants at how low they were. You have to vote with your wallet to get what you want from these guys, and maybe, just maybe, these businesses will learn from Microsofts flop and will heed our warnings BEFORE we drop our support for them.

Think about that next time you open your mouth about complaints like we're children.

---

I'm not going to treat you like a child, but did you read everything in the first post of this thread?

1. I agree with.

2. YES. At least MOST MMO launches have their flaws and you SHOULD expect it. Also they are shoveling out more money for upgraded servers unless you didn't read that part, so what was that part about not wanting to spend money on more hardware?

3. Well the fact is they never did stress tests on their servers, so they made a mistake. Implement an AFK timer or a better que? That takes time just as putting in increased servers. Things that need to get programmed in, tested and implemented takes days. Though I totally support the idea of an AFK timer and better que.

4. Hey at least them caring about our wallets is indirectly caring about us as well. If money flow stops they will wonder why. I'm also pretty sure they are listening to the community with the all the apologies they are giving and the fact they are aware that this is all going on. It isnt like they are turning a blind eye to it all.

Another thing I'd like to bring up that numerous people continue to say yet I haven't heard any explanation on HOW they know that is:

How do you know that they knew this was occuring from Beta phase 4?

Ahh, you know, saying that people should expect this from a new MMO is somewhat short sighted in my eyes? Why? Well, glad you asked. Because as long as people defend someone, for doing something wrong, or do not want to make something better, things won't get better.

I mean, humanity could have said "Ahhh bugger, babies during birth and shortly after, man up!" a possible approach, no question there. If nobody would have wanted to actually improve that, death numbers would still be way higher. Though there were some, who did not like having 10-30% of the newborn killed. One of them being Semmelweis who figured out that if the nurses, helping during birth actually wash their hands, the deathcount kinda shrinks.

Or you could say "Well, people die from a sneeze, suck it up." Again, a valid approach, though evolution has shown us, that it might not be the best, as we did develop medicine to prevent people from dying due to some simple cold.

I admit those are rather extreme examples, still, if you tell the industry "it is fine the way it is." I really doubt there ever will be an MMO without starting problems. Because we, as costumers told them that we don't need one.

Why am I saying this? Well because I do not like to see people leave. Not that I like them, it is more a matter of People=Money=more content for me to enjoy.

Quote:

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Originally Posted by Eripha

I'm not going to treat you like a child, but did you read everything in the first post of this thread?

1. I agree with.

2. YES. At least MOST MMO launches have their flaws and you SHOULD expect it. Also they are shoveling out more money for upgraded servers unless you didn't read that part, so what was that part about not wanting to spend money on more hardware?

3. Well the fact is they never did stress tests on their servers, so they made a mistake. Implement an AFK timer or a better que? That takes time just as putting in increased servers. Things that need to get programmed in, tested and implemented takes days. Though I totally support the idea of an AFK timer and better que.

4. Hey at least them caring about our wallets is indirectly caring about us as well. If money flow stops they will wonder why. I'm also pretty sure they are listening to the community with the all the apologies they are giving and the fact they are aware that this is all going on. It isnt like they are turning a blind eye to it all.

Another thing I'd like to bring up that numerous people continue to say yet I haven't heard any explanation on HOW they know that is:

How do you know that they knew this was occuring from Beta phase 4?

---

My post was directed at white knighting in general and other posts made in this topic rather than just the OP.

2. So you're basically saying games released with major flaws (to the point of being unplayable) is completely OK? Why is bad service and buying products that don't work as advertised acceptable to you? Of course they are shovelling more money out for servers NOW but it's something they should have done BEFORE RELEASE. The reason they didn't is because they didn't want to overshoot their player base and end up with wasted hardware that cost them money to have installed. You didn't read/didn't understand what I posted on this point.

3. How long do you think it honestly takes to implement an AFK kick timer or a login queue? You later try to slam me for assuming things I may not actually know, but you (and almost every other white knight) do the exact same thing. I forgot to touch on this one... but people are also assuming we'll be getting free transfers to help balance out server loads when the new ones come in. Where was this stated? How do YOU know, hm? I'll grant you that I don't know how long it would take them to implement a proper login queue, but I guarantee that they have pre-existing code for this from either their own projects or they have it ready for this game and are simply choosing not to use it for reasons they have not explained (poor communication with the players). As for an AFK kick timer? You will never be able to convince me that it takes more than 5-10 minutes to drop a single 'IF' statement that checks to see if the player has been idle for X minutes and then boots them off the server if true. This is MMO 101 and it would be insane to think that SQEX doesn't actually have systems like this already ready made for them... again, it's much more likely that they have their own reasons for NOT doing these things... and they aren't telling us why.

4. Like I said, they only care about you if you if you are the kind of person who doesn't blindly pay for things just because they are from a company you 'trust' and 'love'. If you are that kind of raging fanboy, then they aren't actually concerned with you, because you'll be giving them your money anyway. I'm sure they are reading as much of tech support forums as they can but they are failing BAD on communications. Everything they have stated is either an empty apology (ACTIONS, we need ACTIONS and not WORDS) or a quick write-up on what they plan on doing that is so vague that it results in just more questions from us. We don't know anything. They are getting more servers 'as early as next week'. When? How will this affect the server loads on other servers? Will we get free transfers to help balance server load? Will restrictions be loosened on current servers when this happens?. And I haven't seen anything being said by SQEX about registration issues, the website and instructions given thus far are NOT self-explanatory.

Beta tests are not strictly to test the content of the game. They know exactly how many people were on their servers during these times. They obviously have an idea of how many players their servers can handle otherwise they wouldn't have told us directly that they've restricted logins because they were reaching their capacity. The numbers are there for them and they've had them for weeks. So yeah, thats how I know they know... because they've fucking TOLD us. If they don't actually know what their server limits are then they are lying to us. So pick one, I guess.

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Originally Posted by Eripha

How do you know that they knew this was occuring from Beta phase 4?

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It is THEIR job to know. They either knew that there would be issues or they didn't. If they didn't know, then they failed. If they did know, then it was a conscious decision on their part to ignore the warnings due to cost benefit analysis. In either case, the customer has a right to complain.

Imagine working for Nasa and not being able to foresee that an faulty design in something as small as an O-Ring would cause fuel to leak out and lead to catastrophic failure. Actually, that did happen.

Thanks for the post, might help clear up some confusion.

:)

hey to lighten things up here, look at it this way SE is trying to fight the 1017 Boss and waiting for the backup to come in, go SE beat that Boss

Quote:

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Originally Posted by GundamAxelWing

hey to lighten things up here, look at it this way SE is trying to fight the 1017 Boss and waiting for the backup to come in, go SE beat that Boss

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This is probably the best thing I've read on here.

Quote:

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Originally Posted by Eripha

How do you know that they knew this was occuring from Beta phase 4?

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The problem with Beta Phase 4 is that the evidence was there, but in Yoshida's recent letter, SE claims that they did not have sufficient evidence to make such a conclusion. There are, however, ways in which they could have acquired more evidence. First, they could have extended the duration of this beta. A weekend of open beta is an insufficient period of time, which we have seen from this launch. Second, given the number of pre-orders purchased in addition to the fact that this is their second attempt with this particular MMO (third if you count FFXI), SE should have been able to estimate a ballpark figure for the number of servers required.

However, the clearest indication that their calculations were off comes from Yoshida's recent letter, wherein he indicates that each server, as seen in the server list, can support 5,000 concurrent connections. This means that the arguments made previously by individuals, who saw that the number of servers allocated to Japan and those allocated to all of Europe and North American combined, were correct. As such, they cannot have expected this launch to go well in Europe and North American. But, with SE, the priority is Japan, and there they succeeded.