"No valid or active service account is available to play FINAL FANTASY XIV: ARR"

You should still be able to play on the PC at least

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Originally Posted by quinthalas

You should still be able to play on the PC at least

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Yes I know, indeed I can, but I bought a PS3 copy so I can play while not on my computer. The intention is to be able to play on PS3, however if the purchase on PS3 deemed inability to play, it is an issue that SE and Sony will need to sort out. It isn't just me though, I would take a gander that many people facing this issue are those also have either Windows client looking to supplement their service account with another platform, or they have service account from Beta 3/4/EA and now the PS3 copy seems to have difficulty to link its (PS3) license up to SQEX.

I think we'll only be able to play when they replace the game on psn.

Now we deserve the same treatment that NA players receiveid...Refund and free game!

And i'm serious...i'm feeling insulted by SE.They act like they don't care about us...

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Originally Posted by klaud_litah

I think we'll only be able to play when they replace the game on psn.

Now we deserve the same treatment that NA players receiveid...Refund and free game!

And i'm serious...i'm feeling insulted by SE.They act like they don't care about us...

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Yup thats what I'm thinking. We'll only be able to play it once the digital game is back up on psn.
I'll be honestly surprised however if they refund us and give us a free game. Although that would be pretty nice. In any case I just really want this to get fixed as soon as possible.

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Originally Posted by Darkwap

Yup thats what I'm thinking. We'll only be able to play it once the digital game is back up on psn.
I'll be honestly surprised however if they refund us and give us a free game. Although that would be pretty nice. In any case I just really want this to get fixed as soon as possible.

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I'm giving it another day (or so) if not happening, I will call up PlayStation NZ and request for a refund... My concern now is, I have a PS3 CE copy here that I'm reserving for my partner's account should he wants to play it... With all these PSN/SQEX ordeal, I'm not sure if the pre-printed 4-4-4 code will be useful, or be "invalid"... O_O

its funny i just realize that when we enter the game first time the terms and rules we have to accept are designated for Terms and rules US/NA nothing mentions europe...maybe this is part of the problem...maybe our game it's the "wrong" game.

this explain a lot....

our accounts are european, if the game we bought were a US version we wouldnt be able to register because US version of the game can only be register in US accounts and EU version of the game to European account... and we know that some european/us players have received wrong zone codes

at least im not the only one having problems with is does any one now when problem will be fixed

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Originally Posted by klaud_litah

its funny i just realize that when we enter the game first time the terms and rules we have to accept are designated for Terms and rules US/NA nothing mentions europe...maybe this is part of the problem...maybe our game it's the "wrong" game.

this explain a lot....

our accounts are european, if the game we bought were a US version we wouldnt be able to register because US version of the game can only be register in US accounts and EU version of the game to European account... and we know that some european/us players have received wrong zone codes

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I did see that but I discarded the thought as *ahem* I didn't read into every word on EULA... But then, it could be the case that the EULA is generalised as well?

At least Yoshi-P announced free days for all for the trouble http://www.xivnation.com/news/218000...e-days-coming/

Still haven't got in the game since B4... but oh well, playing MMO for over over a decade i understand the launch disasters, what can happen.

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Originally Posted by TheFirstKel

I did see that but I discarded the thought as *ahem* I didn't read into every word on EULA... But then, it could be the case that the EULA is generalised as well?

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if it was generalised i think it couldn't say specific countries

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Originally Posted by klaud_litah

if it was generalised i think it couldn't say specific countries

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Wonder if I should request for refund from PSN then...

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Originally Posted by TheFirstKel

Wonder if I should request for refund from PSN then...

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well if they don't solve the problem in 7 days i'm sure you can have your money and if they refuses tell them you want to make a complaint directly to sony and SE. you can try now but maybe they'll tell you to wait.i'll wait a couple of days this was my birthday gift so...i want the game.

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Originally Posted by klaud_litah

well if they don't solve the problem in 7 days i'm sure you can have your money and if they refuses tell them you want to make a complaint directly to sony and SE. you can try now but maybe they'll tell you to wait.i'll wait a couple of days this was my birthday gift so...i want the game.

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Is there no boxed copy for you to pick up? Have you got Windows client already?

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Originally Posted by TheFirstKel

Is there no boxed copy for you to pick up? Have you got Windows client already?

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no...and i'll not spend money twice. my computer doesnt run the game xD and i dont like playing games on pc.

ps: are you portuguese???i saw you writing "de nada" on other topic...

http://forum.square-enix.com/ffxiv/t...72#post1111872

yoshi just post a thread....but he don't care about our problem....big post but nothing about our situation

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Originally Posted by klaud_litah

no...and i'll not spend money twice. my computer doesnt run the game xD and i dont like playing games on pc.

ps: are you portuguese???i saw you writing "de nada" on other topic...

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No.. I just know that phrase :-)

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Originally Posted by TheFirstKel

So I see that the NA/EU PSN Maintenance is over... and so I tried again on PS3... and guess what?!

YES!!! It's still giving me "No valid service account..." error, despite I could play it last night on my Windows client!!!! Did I just buy a dud from PSN?!?!?! So who is it at fault then? Sony? SE? Both?

At this stage, it's very SE's fault as their support team hasn't replied to my support tickets regarding "No valid service account" - worse is, I can't even change the SQEX ID on PS3 as it is greyed out!!!

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they both take the blame ,, others are playing and we still stuck with this "No valid service account..." error .. i bough it from sony store so they most refund or just fix it plus make it up for us by giving us free month or anything worth that waiting .

i tried this site http://www.square-enix.com/na/account/

and on my confirme services history - all services. the ffxiv service isnt there...so the accounts arent working at all

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Originally Posted by klaud_litah

http://forum.square-enix.com/ffxiv/t...72#post1111872

yoshi just post a thread....but he don't care about our problem....big post but nothing about our situation

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this is so depressing ,,

i'm really sad about this...because its a white or black page...we dont know nothing...dont know if they are aware of our problem...or when it will be solved...and i dont want to refund.and i think sony doesnt give us a refund.

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Originally Posted by Moriix

this is so depressing ,,

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Try read this on EU Playstation blog, especially the comments. There are others out there, we are not alone!!!!

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Originally Posted by TheFirstKel

Try read this on EU Playstation blog, especially the comments. There are others out there, we are not alone!!!!

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Of course. Every single person who bought the digital version from de EU store has this issue. There is a 45 page thread on the playstation forums about this.

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Originally Posted by Pancholiu

Of course. Every single person who bought the digital version from de EU store has this issue. There is a 45 page thread on the playstation forums about this.

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Ohh link it here! I haven't seen that one.

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Originally Posted by TheFirstKel

Ohh link it here! I haven't seen that one.

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http://community.eu.playstation.com/.../td-p/19627422

There you go. Unfortunately most of that people can't post here coz they don't have any created characters lol

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Originally Posted by klaud_litah

i'm really sad about this...because its a blank or black page...we dont know nothing...dont know if they are aware of our problem...or when it will be solved...and i dont want to refund.and i think sony doesnt give us a refund.

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they are aware of it ,, they did remove it from sony store ,, right ? .. so what im afraid of is that issue would take long time to be solved .. i was happy playing beta4 and insanely leveling up my character so once it released i continue with it , but now im behind everyone ,, and on top of that i cant even login to make a new character ..

this is just .. to much .

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Originally Posted by Moriix

they are aware of it ,, they did remove it from sony store ,, right ? .. so what im afraid of is that issue would take long time to be solved .. i was happy playing beta4 and insanely leveling up my character so once it released i continue with it , but now im behind everyone ,, and on top of that i cant even login to make a new character ..

this is just .. to much .

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They solved this issue five days ago with the preorders on the US Store so the know exactly what needs to be done to fix it. But yeah... 62 hours and counting and they don't even have a statement acknowledging the problem....

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Originally Posted by TheFirstKel

Try read this on EU Playstation blog, especially the comments. There are others out there, we are not alone!!!!

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well they wont take it out from the store for 1 or 2 ... the point is when they will solve it ?? why they take my money and making me wait ,, ?? and i cant even conect them ??
they should expect ppl would rage over that ,, they should do somthing about it instad of leaving us without any statment tellin us that they are working on it ..

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Originally Posted by Pancholiu

They solved this issue five days ago with the preorders on the US Store so the know exactly what needs to be done to fix it. But yeah... 62 hours and counting and they don't even have a statement acknowledging the problem....

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our problem come 1st ,, i dont like to poste and complain here (even thu i have the right ) but i cant get to SE support since i got this issue ,, i would take it if i login with bugs and laggs ,, but not login at all !!! its crazy

There's an user named: SWINEHOUSE on playstation forum who found a "solution".

i'll left it here

"So to summarise, here's everything we know until now.

If you bought a PSN digital copy of FFXIV:ARR and linked it to your PSN account, it does NOT recognise your purchase, even though PSN does.

"There is no valid service account...." "Restart"....etc, hereafter referred to as Red Message of Death.

If anyone wants to play FFXIV:ARR before they fix the Red Message of Death, they pretty much have to do what I did:

1. I had to buy ANOTHER copy of the game. A HARD COPY
2. I had to register ANOTHER PSN account.
3. I chose to (but not have had to) register ANOTHER SE account.

But that worked out and I am actually playing right now, though i CAN'T CHOOSE SHIVA or any of the listed servers. I have been placed on ATOMOS. Doesn't really bother me as I plan to terminate this account and head back to Swinehouse as soon as the RMOD is fixed.

This thread is hard to find so we need to ***** it out until we're loud enough to be heard. But it IS peace of mind for those stuck in our position.

It's bloody ludicrous that it had to come for this for just ONE of us to actually get into the game. I mean, my theory worked but all that does is prove that there really is NOTHING that can be done until either Square or Sony, whichever it is that is causing this (probably SE) does something about it.

Even though we've now managed to attract some Sony Tech Supports' attention, all they've been able to tell us is that it's not their fault and the dreaded 'we're aware of this issue'.

Based on my successful experiment this evening, though, we can definitely assume with some confidence that:

1. The problem is not connected to server overload. Someone screwed up.
2. It IS exacerbated by the fact that download sales are shut down for the time being.
3. Any of us who have actually fallen prey to this bug are stuck because our PSN accounts are ineorably BOUND to the FAULTY SE account.
4. It's difficult to get people to notice this as there are 100x as many screaming about servers.

I guess we all just have to wait. In the meantime, if anyone wants to hear my thoughts on the game just ask.

Also, I'm a loyal sort, so I am definitely not going to forget about all you guys now that I can play. I look forward to teaming up with you all as soon as we can on whatever realm we can.

LASTLY: This thread will only last so long. If anyone is up for continuing this group in-game I suggest we form a group of some sort a bit more permanent. Suggestions?

That is all hehehe :smileywink:"

this is his text...not mine.i just copied because they asked him to put it here but i dont know if he's online

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Originally Posted by klaud_litah

There's an user named: SWINEHOUSE on playstation forum who found a "solution".

i'll left it here

"So to summarise, here's everything we know until now.

If you bought a PSN digital copy of FFXIV:ARR and linked it to your PSN account, it does NOT recognise your purchase, even though PSN does.

"There is no valid service account...." "Restart"....etc, hereafter referred to as Red Message of Death.

If anyone wants to play FFXIV:ARR before they fix the Red Message of Death, they pretty much have to do what I did:

1. I had to buy ANOTHER copy of the game. A HARD COPY
2. I had to register ANOTHER PSN account.
3. I chose to (but not have had to) register ANOTHER SE account.

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this is unfair .. im not gona buy another copy !! they should fix or just refund ,, maybe if they did so i would buy another copy ,, but buying it twice ,, its like im payin 88$ for it ..

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Originally Posted by Moriix

this is unfair .. im not gona buy another copy !! they should fix or just refund ,, maybe if they did so i would buy another copy ,, but buying it twice ,, its like im payin 88$ for it ..

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yeah i know i'm not gonna buy another copy too.but this explains that this "broken" game just "broken" our accounts..because if you register the physical version on an account that have this problem...you'll have 2 problems instead of one...the 2 games and keys will be blocked

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Originally Posted by klaud_litah

yeah i know i'm not gonna buy another copy too.but this explains that this "broken" game just "broken" our accounts..because if you register the physical version on an account that have this problem...you'll have 2 problems instead of one...the 2 games and keys will be blocked

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they should send us redeem code to get the ''unbroken'' game ,, ppl buying it twice ,, no wonder SE didnt care about us

FINALY something for us
http://eu.finalfantasyxiv.com/lodest...8700774faa22b8

Yay

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Originally Posted by klaud_litah

FINALY something for us
http://eu.finalfantasyxiv.com/lodest...8700774faa22b8

Yay

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finaly they notice ... i hope it dosnt take long .. and give us somthing for the wasted time that we couldnt play in it .

And on the forum too.

You think its gona happen like NA pre orders? I dont ask that i just want to play and the days i wasted but would be nice have a compensation for trouble

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Originally Posted by klaud_litah

You think its gona happen like NA pre orders? I dont ask that i just want to play and the days i wasted but would be nice have a compensation for trouble

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exactly we want compensation .. also i deleted all the clints i have for the game ,, and since it isnt on the store i cant download it again ,, so ya lets hope the best .

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Originally Posted by Moriix

exactly we want compensation .. also i deleted all the clints i have for the game ,, and since it isnt on the store i cant download it again ,, so ya lets hope the best .

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It isnt on your download history?

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Originally Posted by klaud_litah

It isnt on your download history?

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no my download history have the beta version only ,,, i have it in my history billing but not the clint it self ,,, idk if it in somewhere i didn look for it ,,, any thoughts ?

my mog station keeps changing to 0 characters to 1 then 0 again, something is happening in there, hopefully they are fixing the wonrg service account thingy.... fingers crossed

Edit: My profile picture is changing all the time also....