wait.. you mean on the mog page if I have Account Status FINAL FANTASY XIV 1 2 ... 1 lists 4 days left of EA.. then tab 2 has 30 days .. my characters are listed under tab 1. tab 2 says no characters. That means I'm screwed as well?
wtf? All I did was follow the emails instructions.
-
08-27-2013, 10:47 AMThaddeus
-
08-27-2013, 10:47 AMJowyAvilon
To those complaining "im angrrrrrrrrrrrrrrrrrry, grrr, gonna nuke EA account" remember this, if you do that, you're going to lose your cait sith doll and moogle cap.
-
08-27-2013, 10:48 AMMyrddinWyllt
Same for me as well, I will be phoning first thing tomorrow morning (e-mail support ticket sent). The page is very badly laid out and no information or warning on the e-mail, login page or when actually doing it. All I and we can do now is cross our fingers at this point :-(
-
08-27-2013, 10:48 AMMyrddinWylltSpot on...Quote:
Originally Posted by Thaddeus
-
08-27-2013, 10:49 AMJagutai\Quote:
Originally Posted by Thaddeus
Yeap same boat as me. Join the ticket fun with support to get it fixed. You had to use the button that says "Add new Platform" to do it correctly. -
08-27-2013, 10:49 AMzascOf course, but can you imagine ever using these items?Quote:
Originally Posted by JowyAvilon
-
08-27-2013, 10:52 AMZenok
Another victim here. The website is totally deceiving and unclear how to properly register your code. I've sent 2 tickets, just in case...But let me be clear i'm upset about the situation though.
-
08-27-2013, 10:53 AMReinholder
The worst, the very worst thing about this, is that if you're sitting there thinking "Oh well - bollocks to it. I'll just nuke my EA account and start again", SE have hit us with a double whammy of not allowing us to start again on the same bloody server (in my case, sargatanas) where all your mates are settled and well on their way to artefact armour.
"Oh, but that's no problem!" Shouts SE, because of course, their world transfer will be available mid august, which they'll probably shaft us further by charging us for the honour. The upshot is that all my resources, all my progress and everything has gone to hell because of their ineptitude.
Oh noes! Not my cait sith doll and my idiotic looking moogle cap!Quote:
Originally Posted by zasc
-
08-27-2013, 10:55 AMrefraxion
Bah. Just absolutely RIDICULOUS. This better be fixed by tomorrow.
-
08-27-2013, 10:55 AMThaddeus
Oh sweet jesus, this is going to get interesting.. I wonder what % of users don't even know they screwed up..I put my ticket in. Not going to be happy if I lose the 30 days.
-
08-27-2013, 10:57 AMToranja
I was hopping it would just be early access. But if it is the 30 days too... Then I bought the game for nothing. In two weeks, I'll have to go to college and I won't have the time to play. What a waste. :(
-
08-27-2013, 10:57 AMRaikou92
Has anyone had any luck getting a response on this problem yet?
-
08-27-2013, 10:58 AMIzmakiI'm more concerned about my level 29 gladiator and all the hours spend leveling it up from the very beginning (I reroll'ed at prelaunch)...Quote:
Originally Posted by Reinholder
-
08-27-2013, 10:58 AMzascThat absolutely sucks. :( So that server is locked? I guess all you can do is wait.Quote:
Originally Posted by Reinholder
Yep... my thoughts exactly. Im more concerned about losing the extra 3 days, but if thats what it takes then oh well :\Quote:
Originally Posted by Reinholder
-
08-27-2013, 10:58 AMReinholderI never had this kind of issue with Guild Wars 2.Quote:
Originally Posted by Thaddeus
-
08-27-2013, 10:59 AMlamestdude
At first, I thought I was the only one with this horrible issue. Well, at least I can stop feeling retarded...
-
08-27-2013, 11:01 AMReinholderHonestly, if I could just re-roll on sagatanas, I'd just do it, shut up and eat my frakkin cornflakes - the point of an MMO after all, is that you're supposed to be able to play with your friends; That means play WITH your friends, not Play ALONGSIDE your friends, because SE are too sodding lazy to hire proficient staff that can code and load balance properly.Quote:
Originally Posted by zasc
-
08-27-2013, 11:02 AMSupremeprimalSame Boat
Yup, seen people in-game saying they got their CE stuff. Ran to my e-mail to collect my present with instructions to just avoid using another account other than my main. No problem I only have one account.
Hovered over Add new platform and thought it was for Ps3, so I click add add new service account cause why not? I'm adding a new service is what my brain registered totally ignoring the whole account thingy. (Enter your code!) This must be it!.. Nope :(.
Seriously tho, I can't even fathom they would strip us of our free 30 days for such a simple mistake. They should have explained what was going to happen before you enter your code when clicking (add new service account). Instead your brain just assumes that you are in the correct place cause who the hell uses multiple accounts under a main account? And just.. Why? -
08-27-2013, 11:02 AMZenok
At first, I was happy to have received the CE code. But 1 miss-step caused me a heachache... I don't want to wait 2 weeks just for them to look at the issue and then fixing it!
-
08-27-2013, 11:04 AMzasc
Theyve just bought the account page down for maintenance. I guess theyre realised its going to cause an ongoing problem...
-
08-27-2013, 11:06 AMReinholderI.E. a lynch mob if they don't fix their shit GAMEWIDE, stat.Quote:
Originally Posted by zasc
-
08-27-2013, 11:07 AMJagutaiHopefully they acknowledge this as an issue and fast track the account changes for those affected.Quote:
Originally Posted by zasc
-
08-27-2013, 11:08 AMlamestdude
At first, I was happy to have received the CE code. But 1 miss-step caused me a heachache... I don't want to wait 2 weeks just for them to look at the issue and then fixing it!
I can feel your pain, not sure what to do either.. T,T -
08-27-2013, 11:08 AMZenokAnd for us to keep our free 30 days game time.Quote:
Originally Posted by Jagutai
-
08-27-2013, 11:09 AMReinholderyeah, we've got nothing to worry about. These are probably the same people looking after the servers at fukushima, after all...Quote:
Originally Posted by Zenok
-
08-27-2013, 11:10 AMMyrddinWyllt
Get a feeling this thread is going to be red hot in a few hours time! Night night all...
-
08-27-2013, 11:12 AMThaddeus
or when the EA time runs out and people are asking what's wrong
-
08-27-2013, 11:13 AMZenok
Oh yes! This thread will be as hot as hell. That webpage lacks the proper guidance for code registration. Where is SE when you try to contact them, hmm?
-
08-27-2013, 11:14 AMKei-chan
I did this as well. I spent 2 hours waiting for chat support only to be told that there were no agents available for chat once my number came up, and afterwards submitted the proper form.
I imagine that what they mean is that your subscription status (as in, auto-renewal, complete with payment information) will be lost, not your 30 days. That's me trying to be an optimist, however, and as someone totally unwilling to believe that, at launch, they'd remove the 30 days given to new players because of their own poor web design and unclear service registration. -
08-27-2013, 11:15 AMAinxty
Go here to fix your registration. Same rules apply (2 weeks) but it's meant for that specific issue.
https://support.na.square-enix.com/c...82&la=1&daxx=2 -
08-27-2013, 11:17 AMAlexander_Dragonfang
Im just in fear of losing some of my 30 free days, not counting that i have already lost my EA...
-
08-27-2013, 11:19 AMZenokJust imagine hundreds or thousands of people submitting their tickets while they wait 2 weeks process time. By that time many people have surpassed their point of frustrationQuote:
Originally Posted by Ainxty
-
08-27-2013, 11:19 AMReinholder
-
08-27-2013, 11:19 AMlamestdudeSame here, I kept waiting for 2 hours as well and nothing happened. Afterwards, I just got a message with those same words...Quote:
Originally Posted by Kei-chan
This is just plain sad, I really had my hopes up with this new revamped version, lol. -
08-27-2013, 11:21 AMReinholderAnyone still looking forward to lightning returns, that other erstwhile reboot? *cough*Quote:
Originally Posted by lamestdude
-
08-27-2013, 11:22 AMEveanon
I'm having the same problem, and am here to also keep this thread up. =/ I have pre order bonus's on mine and really don't want to lose those. As for the time spent leveling my character, I don't mind redoing that, since I will be able to do it a little more efficiently.
-
08-27-2013, 11:25 AMZenok
This thread needs to be stickied asap for the mods to see this problem they've caused to their customers.
-
08-27-2013, 11:26 AMThaddeus
I submitted the form, but I'm going to try the chat support tomorrow too. This can't stand.
-
08-27-2013, 11:26 AMrefraxion
Keep this thread up guys! I tried contacting Mike Fahey from Kotaku to see if he can get more exposure on this issue.
-
08-27-2013, 11:27 AMAlexander_Dragonfang
They have to fix this ASAP, not 20 days, before EA ends. You have 3 days SE. 3 days.