Did not get in beta despite having Legacy

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Originally Posted by faris

I get what you're saying, but posting that on a thread that's bringing up a possibly legitimate issue with comcast email where things are being discussed logically kind of undermines what you're saying. At this point, there could be a comcast issue. We don't know yet, so she's asking a question. That's all.

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I understand. In this case, I suppose time will tell and hopefully it'll be sorted out.

Go to a message you received from SE before in your outlook.

Right Click -> Message Options

Look at the bottom where it says Internet Headers

Scroll through and see if you have an outside spam filter checking your emails. (generally towards the bottom of the string)

Examples would be trend micro, novani etc

Sometimes another source used by Comcast can filter emails and if you have outlook 2007 or up it will tell you

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Originally Posted by Reinheart

This is one reason I never use ISP's e-mail... I'm guessing it's your ISP or just some delay on the mail server they are using.
If it's blocked by spam wouldn't it come through after the ban is removed 24-48hrs after being reported?

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Ima wait a bit as i said. I get all other SE emails, one not to long ago *wink*, and get other emails for betas and other stuff.

Ok GF just said she got "something" in her email so I will keep you up to date on a comcast email.....

Ouch! That would be a total boner if you didn't. But i'm sure your invite will come within the next few days.

Hope for the best, but always plan for the worst I say. I just expect to get in right before release anymore. -.-; /sigh

Talked to a few other people pretty sure it is Comcast just flat out blocking the email as in they won't show up there is no way to view them. Only people I know of that didn't get a beta invite with legacy had Comcast. They have done this before with other things, as part of their service they will block something if they think its a mass mailing or spam.

Sent in a support ticket but I don't think anything will come out of that because they said they won't respond to beta issues.

At the risk of sounding ignorant, is there any way to let a comcast person know what's going on? Forgive me if it's a straight out no, the service isn't used in my country so I'm not exactly sure.

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Originally Posted by Zumi

Talked to a few other people pretty sure it is Comcast just flat out blocking the email as in they won't show up there is no way to view them. Only people I know of that didn't get a beta invite with legacy had Comcast. They have done this before with other things, as part of their service they will block something if they think its a mass mailing or spam.

Sent in a support ticket but I don't think anything will come out of that because they said they won't respond to beta issues.

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Wow that might really be bad... Hopefully SE will address the issue or you guys might never get into the beta...

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Originally Posted by faris

At the risk of sounding ignorant, is there any way to let a comcast person know what's going on? Forgive me if it's a straight out no, the service isn't used in my country so I'm not exactly sure.

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Apparently some legacy didn't get their email and they are all comcast... If anyone is comcast they should probably set up a non comcast secondary email to their account.

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Originally Posted by Kirito

Wow that might really be bad... Hopefully SE will address the issue or you guys might never get into the beta...


Apparently some legacy didn't get their email and they are all comcast... If anyone is comcast they should probably set up a non comcast secondary email to their account.

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I just applyed with my gmail account and hotmail account just now, but the bad part is I won't be able to get in until phase 3 or 4 and randomly have to be picked. Instead of just getting in automatically since I have legacy.

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Originally Posted by Zumi

I just applyed with my gmail account and hotmail account just now, but the bad part is I won't be able to get in until phase 3 or 4 and randomly have to be picked. Instead of just getting in automatically since I have legacy.

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I feel so bad for you. I'm sorry.
I'm crossing my fingers for the off chance your legacy invite comes in a few days and has just been held up.

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Originally Posted by Zumi

I just applyed with my gmail account and hotmail account just now, but the bad part is I won't be able to get in until phase 3 or 4 and randomly have to be picked. Instead of just getting in automatically since I have legacy.

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You could add another email to you SE account via the secondary email option. So you could call Costumer Service and ask them to send it to that email since your comcast email won't seem to receive the invite...
Hope you get into beta ^^

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Originally Posted by Zumi

Did anyone else not get in beta despite having legacy?

I have legacy didn't get a invite and my email address is correct. I know my email address works because SE sends me stuff about Crysta billing for FFXI. Everyone else I know got in beta. But I didn't get an invite. I can't contact SE about this because as its stated they won't respond to questions about the beta.

Edit: It may be an issue is Comcast is your email provider blocking these emails because they think it is spam. Since others with Comcast didn't get one.

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So if you check your e-mail on a different computer and network it'll show? I'm not understanding how that works lol

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Originally Posted by Pwnagraphic

So if you check your e-mail on a different computer and network it'll show? I'm not understanding how that works lol

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I think its like comcast just deletes anything it thinks is spam. They thought her invite was spam since it was a mass email so deleted it?

to quote myself from the other thread on this topic:

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Originally Posted by Molly_Millions

official steps to find your invite:

1. check your spam folder
2. double check your legacy status
3. check the email address associated with your square enix account
3a. if you used a different email address check there
3b. check the spam filter on your second email address
4. recheck your original spam folder
5. realizing that everything above is in good order and you still haven't seen the invite, freak out!

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Originally Posted by Kirito

I think its like comcast just deletes anything it thinks is spam. They thought her invite was spam since it was a mass email so deleted it?

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Well where I'm getting at is.. I can check my e-mail on multiple computers, phones, tablets, etc.. So if my home ISP is Comcast, I have to worry about not getting e-mails even when I'm at work on a different internet service? That's what I'm not understanding. Unless comcast has an e-mail also that I don't know about. If so, I get it lol.

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Originally Posted by Pwnagraphic

Well where I'm getting at is.. I can check my e-mail on multiple computers, phones, tablets, etc.. So if my home ISP is Comcast, I have to worry about not getting e-mails even when I'm at work on a different internet service? That's what I'm not understanding. Unless comcast has an e-mail also that I don't know about. If so, I get it lol.

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Actually I was under the impression comcast was an email provider...

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Originally Posted by Pwnagraphic

Well where I'm getting at is.. I can check my e-mail on multiple computers, phones, tablets, etc.. So if my home ISP is Comcast, I have to worry about not getting e-mails even when I'm at work on a different internet service? That's what I'm not understanding. Unless comcast has an e-mail also that I don't know about. If so, I get it lol.

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Their email is @comcast.net(or .com). When emails come into your mailbox, ie in Comcast's servers, they decide this email is spam and delete it. So when you check your mail, it's not there. They delete it before it really even hits your inbox.

Should always ask if you want certain email marked as spam, but that would be too much work for some people so the filters are automatic most of the time.

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Originally Posted by Kirito

You could add another email to you SE account via the secondary email option. So you could call Costumer Service and ask them to send it to that email since your comcast email won't seem to receive the invite...
Hope you get into beta ^^

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Just added a second E-mail address to my account.

@Molly Step 1-4 done.... Should i start on 5 now? :(

... Of all the CRAP mail i get on this account why do you have to hold this one back....

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Originally Posted by NamudNevets

Just added a second E-mail address to my account.

@Molly Step 1-4 done.... Should i start on 5 now? :(

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Well the point of adding the alternate email wasn't for your invite to appear out of no where. It was so you call Costumer Service and ask for a resend into your alternate email listed in your account. If they will do it of course...

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Originally Posted by Pwnagraphic

Well where I'm getting at is.. I can check my e-mail on multiple computers, phones, tablets, etc.. So if my home ISP is Comcast, I have to worry about not getting e-mails even when I'm at work on a different internet service? That's what I'm not understanding. Unless comcast has an e-mail also that I don't know about. If so, I get it lol.

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Most ISPs have e-mail service integrated with their internet service. A lot of people will use their ISP's e-mail for more personal things. That, and some websites don't allow registration with free e-mail providers.

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Originally Posted by ispano

Their email is @comcast.net(or .com). When emails come into your mailbox, ie in Comcast's servers, they decide this email is spam and delete it. So when you check your mail, it's not there. They delete it before it really even hits your inbox.

Should always ask if you want certain email marked as spam, but that would be too much work for some people so the filters are automatic most of the time.

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Ooooh.. Okay. I thought comcast was an ISP and usually most ISP's do offer e-mail. Herp-derp. I'm a dummy.

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Originally Posted by Orophin

Most ISPs have e-mail service integrated with their internet service. A lot of people will use their ISP's e-mail for more personal things. That, and some websites don't allow registration with free e-mail providers.

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What? I have never seen any website not allow registration.

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Originally Posted by Kirito

Well the point of adding the alternate email wasn't for your invite to appear out of no where. It was so you call Costumer Service and ask for a resend into your alternate email listed in your account. If they will do it of course...

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I know I was just putting it out there that I added one. I will call or do what I have to at some point. I still got time, plus i RLY HATE dealing with Comcast on/off the phone lol.

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Originally Posted by ispano

Their email is @comcast.net(or .com). When emails come into your mailbox, ie in Comcast's servers, they decide this email is spam and delete it. So when you check your mail, it's not there. They delete it before it really even hits your inbox.

Should always ask if you want certain email marked as spam, but that would be too much work for some people so the filters are automatic most of the time.

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Yea I have a @comcast.net email Pretty much I believe this is what happened if they deem something is spam it is deleted before it even hits your mailbox.

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Originally Posted by Kirito

What? I have never seen any website not allow registration.

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They're pretty rare, and to be honest I don't remember the name of the last one I registered on that wouldn't allow like a hotmail/yahoo/gmail account. I just know I've seen it before and that's why having an e-mail account with your ISP can be helpful in some cases.

Well we have been pretty vocal about it hear so hopefully the reps will bring it up. ^^

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Originally Posted by Kirito

What? I have never seen any website not allow registration.

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They exist, mostly because some email providers has a nasty habit of blocking websites from sending emails to prevent spam altogether. Normally you'd find Hotmail/Live and Gmail blocked from signups if at all.

Same issue here @comcast.net account.

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Originally Posted by Phen

Same issue here @comcast.net account.

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.... Crap .... Sounds like we might have a issue here with Comcast. Hope we can get this all cleared up b4 the 25th.

Like my original post if you can so the community reps may look into it.

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Originally Posted by Elexia

They exist, mostly because some email providers has a nasty habit of blocking websites from sending emails to prevent spam altogether. Normally you'd find Hotmail/Live and Gmail blocked from signups if at all.

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Yeah i've seen one or two places that wouldn't allow Hotmail/Yahoo/GMail and the like. I've honestly forgotten the reason, but I think it had something to do with some sort of verification.

This is pretty crazy because I changed my email from my comcast one to my gmail one when they announced to check your emails. Knowing how stupid comcast email is XD.

Heck I mighta been in Alpha all along and never knew it.

Just as an extra note there is a spam filter that defaults to on like hidden way up in the admin account on comcast email apparently. I have it turned super off (i didnt turn it on i know that much.) now and am waiting a support ticket from comcast as well. Just a note: i have gotten emails from ffxiv-noreply@square-enix.com before so i have no idea why this happened.

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Originally Posted by Phen

Just as an extra note there is a spam filter that defaults to on like hidden way up in the admin account on comcast email apparently. I have it turned super off (i didnt turn it on i know that much.) now and am waiting a support ticket from comcast as well. Just a note: i have gotten emails from ffxiv-noreply@square-enix.com before so i have no idea why this happened.

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Did you get the confirmation email when you registered for beta?

Well, I didn't get the email either and I don't use Comcast. My email is registered and I receive emails regularly from SE but I never got my Alpha invite email either, I had to check my service options to know that I was invited to the Alpha.

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Originally Posted by Nume

Well, I didn't get the email either and I don't use Comcast. My email is registered and I receive emails regularly from SE but I never got my Alpha invite email either, I had to check my service options to know that I was invited to the Alpha.

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Both those cases are very odd... Ah... it seems SE will being having a lot of headaches very soon... given the pattern of those who didn't receive the email were all cam cast, I though that all legacy had beta by now. I guess not...

since this seems to be the main thread for this let me explain. I made the first thread about the issue.

If Comcast gets too many users clicking spam on emails, it will make it spam for everyone. If it exceeds a certain amount, they will IP BAN the ip the email is coming from. that means it does not go into a spam folder, it never arrives. SE gets a returned email saying undelivered email.
At that point, it is up to Square Enix to contact comcast and get it unblocked.

This is the website for that http://postmaster.comcast.net/block-...l-request.html

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Originally Posted by Firesped

since this seems to be the main thread for this let me explain. I made the first thread about the issue.

If Comcast gets too many users clicking spam on emails, it will make it spam for everyone. If it exceeds a certain amount, they will IP BAN the ip the email is coming from. that means it does not go into a spam folder, it never arrives. SE gets a returned email saying undelivered email.
At that point, it is up to Square Enix to contact comcast and get it unblocked.

This is the website for that http://postmaster.comcast.net/block-...l-request.html

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But I would think the news letters would go to more PPL and more likely chked as spam, but this was a beta invite. Should be many less PPL and who would chk that as spam. This is where I'm at with all this.

Odds are its the same IP that sent the beta invites that send the newsletters or ads for their games which people might click as spam and thus marking everything SE sends to comcast emails as spam.

SE offers no support for Beta Issues so what should we do? I can give them an alternate email address but that doesn't help when there is no customer support for beta issues.

I said in the other thread mayb they can resend codes via 2nd e-mails since they are linked to the SE account.