Error 30002 after reactivating account.

Are you trying to say she was saying "My bumps, my bumps, my lovely miqo'te bumps?"

Quote:

---

Originally Posted by Rikester

"Old" radeon 4870, newest and rolled back drivers. Can still log in with an alt. Used a friends computer with a radeon 5870 same deal.

On both the Uverse gateway/router and my linksys they haven't came out with a patch for it yet. The linksys does have the latest from their site.

That is only for "IPv6 only" correct?

---

It just makes it IPv6 compatible i think. I honsetly dont' know a whole ton about it. I do know that the addresses for IPv6 are different than IPv4. and i know the packeting format is different between the two. either one of these could cause your problem. but Lusavari has said he's updated his router so i'm not positive this will fix it. still, like always: worth a shot.

------------------

I have noticed that everyone i've seen post with this problem uses a radeon card.

Doing a forum search for GTX links mainly to performance issues/FPS drops, and one guy saying he got a disconnect issue, but it looked unrelated (lock up during crafting)

people with radeon cards and SLI setups seem to be crashing more than everyone else too.

Lusavari,

did your buddy in canada have a radeon card?

-------------

I've personally had a couple problems with my SLI setup, but that is related to heat and power draw. the engine in FFXI seems to dislike radeon and also SLI setups. but this most likely due to Japanese programs being relatively unfamiliar with these kinds of setups.

I'm assuming both of you are using the latest drivers. but in the interest of science it may be worthwhile to roll back your drivers to something from 2011.

I purchased an additional 4870 at launch and was using them in crossfire, crashed non-stop but it turned out that it was one of the cards at fault. I use BOINC and during full load on the GPU's, even if they weren't in crossfire mode my system would crash. It wasn't an overheating issue just an old card not able to keep up, even underclocking would crash them. And since I like being able to play a game in windowed mode I didn't bother replacing the old one for a few more fps and a little higher rez.

Hopefully 2.0 can get a directx update for SLI and Crossfire users.

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

Quote:

---

Originally Posted by SE_Stephen

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

---

Thanks for responding, but I've already have a ticket open with phone support for 3 weeks now and they've escalated it a few times from what I'm being told.

Let's keep it going.

YAY! least hes here talking and you 2 shoudl call once a day or something do some phone bumps!lol

Quote:

---

Originally Posted by SE_Stephen

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

---

Translation:

We think we have found the bug but our system does not allow us to find you in the database without a certain flag. Please call us so we can find that flag and try to fix the problem on our end or at least investigate further. We are not allowed to ask for account information so we have to find your accounts via payment/e-mail/address/etc. When you are logged in, a GM can get this information through the backend, but you are unable to login so please call.

Quote:

---

Originally Posted by Rikester

Thanks for responding, but I've already have a ticket open with phone support for 3 weeks now and they've escalated it a few times from what I'm being told.

---

they may have new information now, and are unable to contact you directly for legal/practical reasons. phone bumps go

Quote:

---

Originally Posted by SE_Stephen

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

---

Stephen I called into the phone support line and talked to Justin, he said that on their end my account and character look correct and that my issue needs to be forwarded to the engineering department (or dev, difficult to tell with the backpedaling). He also said that my error code may imply that my character may not be able to login because my character might not have been moved to the new server or is in an area that no longer exists.

My information that Justin wanted me to convey for accurate forwarding:

Character Name: Rike Ster
Server: Durandal, formerly Rabanastre (account was not active during merger)
Issue: Unable to log in with Rike Ster but able to with a character (Ret Sekir) I created for testing. Tested with multiple computers, ISP's and locations all with the same error.
Error Code(s):
An error has occurred on the game server.
(30002)1343761480,4406262,5
(30002)1343766138,4406262,5
(30002)1343766227,4406262,5
(30002)1343766288,4406262,5
(30002)1343766358,4406262,5
These were over a few minute period, the "4406262,5" have been consistent for 3 weeks, while the numbers before it just keep climbing.

Justin also said that my ticket numbers are useless to Stephen and whoever he forwards this to, but it can't hurt to pack the information on. Ticket #1687200 and confirmation, dev or bug report #101848463; I have no idea at this point, "getting the run around" has been given a whole new meaning.

I'll post my info as well.

Character Name: Lusavari Rosenrot
Server: Hyperion, formerly Trabia
Issue: Unable to log in with Lusavari Rosenrot, I can log in with other active characters on my account and go anywhere just fine.
Error Code(s):
30002 (Similar strings to Rike) An error has occurred on the game server.

Keep up the good fight! just on the phones now >.> id call every other day i think and ask for updates, and maybe ask how Justins faimly doing :P since you'll be talkign to him a lot

Morning Bump with the hopes SE_Stephen reads the previous posts to be forwarded to the correct team.

evening bump! lets hope corrrect team arnt dumb at fixing this issue lol

Another morning bump for SE_Stephen to read the previous posts to be forwarded to the correct team.

another /evenign bump!

And night bumps

Quote:

---

Originally Posted by SE_Stephen

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

---

Stephen I called into the phone support line and talked to Justin, he said that on their end my account and character look correct and that my issue needs to be forwarded to the engineering department (or dev, difficult to tell with the backpedaling). He also said that my error code may imply that my character may not be able to login because my character might not have been moved to the new server or is in an area that no longer exists.

My information that Justin wanted me to convey for accurate forwarding:

Character Name: Rike Ster
Server: Durandal, formerly Rabanastre (account was not active during merger)
Issue: Unable to log in with Rike Ster but able to with a character (Ret Sekir) I created for testing. Tested with multiple computers, ISP's and locations all with the same error.
Error Code(s):
An error has occurred on the game server.
(30002)1343761480,4406262,5
(30002)1343766138,4406262,5
(30002)1343766227,4406262,5
(30002)1343766288,4406262,5
(30002)1343766358,4406262,5
These were over a few minute period, the "4406262,5" have been consistent for 3 weeks, while the numbers before it just keep climbing.

Justin also said that my ticket numbers are useless to Stephen and whoever he forwards this to, but it can't hurt to pack the information on. Ticket #1687200 and confirmation, dev or bug report #101848463; I have no idea at this point, "getting the run around" has been given a whole new meaning. Reposting as my bump to better help getting read.

BUMPS! wonder if Stephen will reply to our threads again

Quote:

---

Originally Posted by DoomCky

BUMPS! wonder if Stephen will reply to our threads again

---

you guys should be calling them

Quote:

---

Originally Posted by SE_Stephen

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

---

Call in guys. coordinate calls if you can.

Quote:

---

Originally Posted by SE_Stephen

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

---

Stephen I called into the phone support line and talked to Justin, he said that on their end my account and character look correct and that my issue needs to be forwarded to the engineering department (or dev, difficult to tell with the backpedaling). He also said that my error code may imply that my character may not be able to login because my character might not have been moved to the new server or is in an area that no longer exists.

My information that Justin wanted me to convey for accurate forwarding:

Character Name: Rike Ster
Server: Durandal, formerly Rabanastre (account was not active during merger)
Issue: Unable to log in with Rike Ster but able to with a character (Ret Sekir) I created for testing. Tested with multiple computers, ISP's and locations all with the same error.
Error Code(s):
An error has occurred on the game server.
(30002)1343761480,4406262,5
(30002)1343766138,4406262,5
(30002)1343766227,4406262,5
(30002)1343766288,4406262,5
(30002)1343766358,4406262,5
These were over a few minute period, the "4406262,5" have been consistent for 3 weeks, while the numbers before it just keep climbing.

Justin also said that my ticket numbers are useless to Stephen and whoever he forwards this to, but it can't hurt to pack the information on. Ticket #1687200 and confirmation, dev or bug report #101848463; I have no idea at this point, "getting the run around" has been given a whole new meaning. Reposting as my bump to better help getting read by SE_Stephen.

XD keep /bumping!

Quote:

---

Originally Posted by Rikester

Stephen I called into the phone support line and talked to Justin, he said that on their end my account and character look correct and that my issue needs to be forwarded to the engineering department (or dev, difficult to tell with the backpedaling). He also said that my error code may imply that my character may not be able to login because my character might not have been moved to the new server or is in an area that no longer exists.

My information that Justin wanted me to convey for accurate forwarding:

Character Name: Rike Ster
Server: Durandal, formerly Rabanastre (account was not active during merger)
Issue: Unable to log in with Rike Ster but able to with a character (Ret Sekir) I created for testing. Tested with multiple computers, ISP's and locations all with the same error.
Error Code(s):
An error has occurred on the game server.
(30002)1343761480,4406262,5
(30002)1343766138,4406262,5
(30002)1343766227,4406262,5
(30002)1343766288,4406262,5
(30002)1343766358,4406262,5
These were over a few minute period, the "4406262,5" have been consistent for 3 weeks, while the numbers before it just keep climbing.

Justin also said that my ticket numbers are useless to Stephen and whoever he forwards this to, but it can't hurt to pack the information on. Ticket #1687200 and confirmation, dev or bug report #101848463; I have no idea at this point, "getting the run around" has been given a whole new meaning. Reposting as my bump to better help getting read by SE_Stephen.

---

Stephen has said he can't do anything else via the forums. I'm not sure posting this will help at all.

next time you call ask explicitly who can forward to the dev/engineering team. is this stephen? someone in the call center? how can you get in contact with them? escalate if you have to. remind them it's been months/weeks and the issue should have been resolved by now.

there's a 'dance' you have to do when working the Customer Service/Tech Service sometimes. the more specific the question you ask the better off you are. a lot of the time they are instructed to not volunteer information. so you have to explicitly ask for it. I remember working with Amazon one time. and the guy kept saying 'this is the best i can do' and i'd say 'that's not good enough' and i kept getting a better and better deal (they screwed up shipment. I had ordered a CE of ME3 for release day delivery. i ended up waiting a week before it actually arrived. they left off address line 2.) ended up with $60 gift certificate when i was originally told the best they could do was $15.

Called in again and talked to Justin for the 4th time I believe, still having my problem being identified as a "unique issue". The story changed this time saying that "we are in contact with the Dev team and that they are giving feedback on the ticket and the exact error code is helpful".

SE_Stephen, please help (with my previous post that has all the details)! And AFK for a week while on vacation.

Quote:

---

Originally Posted by Rikester

After seeing the changes done to the game, I decided to reactivate my account. I was on Rabanastre before the merger with Durandal and I may have been logged out in a market ward. Reinstalled, deleted folders, registry cleaner, port forwarding and everything else I found on support posts and recommendations from customer support.

I created another character and can log in with that one on my computer, I cannot log in with the original from a friends computer either. So at this point its obviously a game side issue. I had a ticket created and a dev ticket (or at least a confirmation number for one, I think). It has only been 2 weeks and based on a similar issue others have posted I'm hoping it won't take months to fix, or forced to wait for 2.0 and miss out on a lot of in game content.

After today's call I was given a few extra bits of information, "character corruption" and "ticket is in progress" was mentioned by a CS manager. Posting Lusavari's threads also, maybe get some cross-thread love or at least a fix for both our tickets.

http://forum.square-enix.com/ffxiv/t...5452-6470148-5
http://forum.square-enix.com/ffxiv/t...-character-in.

---

Character that were not active within 30 days of the server merge were not moved when all other characters were moved. When you reactivate your account now your character is not actually on the server and SE has to move it for you which will take days if not weeks.

Quote:

---

Originally Posted by Onisake

Stephen has said he can't do anything else via the forums. I'm not sure posting this will help at all.

next time you call ask explicitly who can forward to the dev/engineering team. is this stephen? someone in the call center? how can you get in contact with them? escalate if you have to. remind them it's been months/weeks and the issue should have been resolved by now.

there's a 'dance' you have to do when working the Customer Service/Tech Service sometimes. the more specific the question you ask the better off you are. a lot of the time they are instructed to not volunteer information. so you have to explicitly ask for it. I remember working with Amazon one time. and the guy kept saying 'this is the best i can do' and i'd say 'that's not good enough' and i kept getting a better and better deal (they screwed up shipment. I had ordered a CE of ME3 for release day delivery. i ended up waiting a week before it actually arrived. they left off address line 2.) ended up with $60 gift certificate when i was originally told the best they could do was $15.

---

That's the problem -- he DID call customer support back after Stephen told him there was nothing more he could do, and customer service sent him right back to the forums, also saying there was nothing they could do. They said someone from this side had to forward a ticket to the dev team. This whole thing is frustrating me, and it's not even my issue.

Quote:

---

Originally Posted by Kiote

Character that were not active within 30 days of the server merge were not moved when all other characters were moved. When you reactivate your account now your character is not actually on the server and SE has to move it for you which will take days if not weeks.

---

Sorry for the double-post, just wanted to point out this:

Quote:

---

Priority for the character transfer will be given to players who resume their automatic recurring service option before the transfer process is completed. However, please note that it will take several days after a player resumes their automatic recurring service option for the completed transfer to take effect.

* Transfer of all characters is scheduled to be completed between mid to late April.

We deeply apologize for the belated announcement and for any inconvenience this may cause.

* Please note that the transfer of all characters have been completed as of Apr. 26, 2012. Customers will now be able to immediately login and play after their automatic recurring service option is reactivated.

---

Taken from http://lodestone.finalfantasyxiv.com...3da99866037952

If all characters were transferred by the end of April, he shouldn't be having any problems.

late night bumps>.> sorry i dont really talk onthese threads mainly busy on 14 working on 2nd relic >.>.

Quote:

---

Originally Posted by Shadowedge

That's the problem -- he DID call customer support back after Stephen told him there was nothing more he could do, and customer service sent him right back to the forums, also saying there was nothing they could do. They said someone from this side had to forward a ticket to the dev team. This whole thing is frustrating me, and it's not even my issue.

---

They are two different departments, they may not even be in the same building or the same state. the call center will have access to very different things than the forum guys.

and like i said earlier, they need certain account information to help look him up on the server. they cannot take that information via the forums.

A lot of people have a misconception about how tech services, tech support, and customer service work. in some cases these are one and the same. other times they are 3 different departments with 3 very different agendas.

NA side, I'm near positive they are all Tier 1 or maybe tier 2 tech support at the most. from what i've heard our two friends here have not talked to anyone past Tier 1, but this is all anecdotal. The ones who actually have the know-how and resources to fix the problem are going to be tier 3. and it's not going to hit Tier 3 unless they call in more or the problem has a higher frequency. not to mention if it IS a server issue it has to go to a tier 3 guy in Japan.

So keep calling. you either need to be willing to wait for the new servers to launch or be willing to call in at least once a day. you likely won't make progress otherwise.

BUMPS! /10

; ; im only one bumping anymore!

Sorry... I'm busy trying to get ready to move again ^^;;

All good, keeping up the good fight! :P I all most forget soem nights caue alwasy busy myself but still get it in when I can! /bumps!

Joy of late night bumps!

Just adding a post here saying that I'm experiencing the EXACT same problems as OP. Starting the tech support dance as I type this. I feel like they're just going to tell me to do all the stuff I've already done to troubleshoot this.

But it's going to boil down to the fact that I haven't played since February 2011, I have no idea where I logged off last, and where my previous server got merged too. So my character is likely stuck out in the wild blue yonder somewhere and the game can't figure that out.

; ; server move has hit another one! >< SE needs to fix these issues. /bump

Quote:

---

Originally Posted by DoomCky

; ; server move has hit another one! >< SE needs to fix these issues. /bump

---

I'm sure they would if they had the bandwidth. many of the server guys are probably preparing for ARR to go live, or having to troubleshoot the test servers.

From what i've gathered it looks like there was a bug with the server merger. :/ keep calling in guys.

Modnight bumps!

Late night 2/3 /thread bumps!

Back in town, bump! And calling again in the morning.

ah yeah XD i didnt bump last night ; ; so ill do afternoon bump and later tonight hopefully i do another round of bumps!