Havent been able to even get into queue atm. I get the 2002 error just trying to connect to the Primal Data Center
Havent been able to even get into queue atm. I get the 2002 error just trying to connect to the Primal Data Center
YES!!!!!! Thats exactly what they should have done, if you know your server capacity is xxxxxx number of people then you make xxxxxx licenses for it, its that simple if you were going to a sports event and the stadium had a capacity of 60k people you don't then sell 70k tickets
This has been an on-going issue for at least the last two expansions. With the influx of new players and the continuous rise in the game's popularity, we knew it was going to be bad. They ran out of game keys for God's sake. There's usually a small que no matter what time you log now, unless its the wee hours. Problem is, they are not going to do anything, server-wise until they know just how much extra is needed, otherwise whatever they do will be inadequate and it wont even be a bandaid.
Servers are thousands of dollars, not to mention the constant need of monitoring and upkeep. They are not going to buy 20 units and assume it'll be enough. They are going to see exactly what they need before they invest--both the equipment and installation (and whatever disruption of service that brings). I assume that's why they are waiting until AFTER launch. This is basically a stress test.
The name of the game is Peak Hours. This morning I logged in normally, disconnected due to having something downloading that i wasn't aware of, but was able to log back in and finish the duty. This was all before 12 pm. Anything after that and you're going to be waiting on a long que until early evening where you likely wont get in at all. I know not everyone has the same availability but if you want to play, plan your time accordingly or log in and go do housework for a bit. If you're lucky.
Except this isn't a 1 time sports venue or something to that regards. A better comparison would be a toll access freeway that you find in alot of areas. People pay for access to an asset that is available 24 hours a day 7 days a week. Depending on day/time/events there will be periods where it will get backed up with people trying to access it all at once.
Quote Originally Posted by XplicitX View Post
Well from what I've been reading more people than ever in the history of the game are trying to log in, but they didn't add any new servers & now they can't buy anymore. It's a cop-out though because they should've bought some right as covid hit since they knew more money was on the horizon just from people having nothing to do not to mention their expansion being only a year or so away... it's not like they already had BILLIONS of dollars sitting around or anything... nope SE just runs on bare-bones... lul.
So you're saying that even without covid or the WoW issue that they couldn't at least add/rent some more space just for the regular surge that comes with this game? Dude I'm coming back after 6 years or so & even I know a large portion of the player base just checks out once they run out of stuff to do which means a BUNCH of people always rush back like clockwork, unlike other non-sub games where there's no need to walk away as there always more to do. Although now thanks to their minimal lack of even a tiny bit of foresight we're all screwed while they still get to keep everyone's money. I'm sorry, but you can't tell me they couldn't have said you know what let's prepare for the worst, but hope for the best & make sure the people who pay for EVERYTHING are taken care of... it's not like they couldn't just sell the servers to someone else if it turned out they didn't really need them & for way more than what they paid to begin with.
herd blizzard has 4 servers 0 people on them people left over what happend to the girl who killed her self
The forums become so active during new releases!
Did no one here play New World? 6hour queue time easy.
Every MMO is like this for the first week. There is no reason to spend $100,000+ to upgrade servers when in a week everything will go back to normal.
I agree with the whole sentiment. But the issue is FFXIV is a subscription game, so they're getting my 15 bucks no matter what, since the monthly payment went off about a week ago. New World was a little different, because it was free to play once you bought it. The team was also super responsive about the queues, etc.
Yes. Making server costs even more as demand jacks the price up as the supply dwindles.
They certainly could have done a lot of things but realistically none of what you described would have even been considered. No business pre-empted during covid. They did a clutch and operated at a greatly reduced capacity--including SE. So the people who could have made those decisions were probably at home, riding it out like the rest of us. I feel like it was a frigging miracle the game didn't disintegrate during the huge bum rush of new players within the last year and probably only didn't due to a team of dedicated distance workers whose names we'll probably never know. At least until the credits roll.
Also the game hasn't been running 'fine' since Shadowbringers. It was terrible at launch just like it was terrible at launch of Stormblood. Ask anyone who did Rauhban 2.0. Or a seasonal event at launch. Good rant post, but no. This is where we are now. You can deal with it or you can scream incoherently into the aether. Or unsub. Or keep this thread alive if it makes you feel better. *Shrug*
Waited 6 hours to get in one Saturday. Not terrible. Cleaned house and made dinner while waiting. Just don't be so obsessed you melt down at the drop of a hat. Has it upset me to get one day of my "early access" - yes, but I'm not going to rage quit on it. My thought though is didn't they have enough time with this, delay and all, to prep for it? Prepare ahead of time to make sure this wouldn't happen? I mean, they to literally make millions as a company.
We're 2 weeks in & 2002 which makes you lose your spot in line is still an issue which apparently you got lucky & didn't get. I'm guessing you're what a stay at home wife/husband if you got 6 hours to burn (5 of which you should've been playing) just to login to a game that you what played for another 6 or less? Its great when people who obviously don't have a life talk out there butt hole & act like the other millions of players don't exist. Guess you haven't gotten the memo that SE has screwed this up so bad they had to stop selling the game?
Somewhat of a timeline to put it in perspective:
SE plans to expand server and puts in motion new OCE servers (orders put in and teams put in motion to visit site as per their usual process), servers (I believe) were planned to be upgraded by 7.0 as well.
Semiconductor shortage starts, orders begin to be pushed out and delayed.
COVID hits, travel now severely obstructed and business shut down or heavily crippled while they adjust to the new norm of most of the workforce working from home
Shortage gets worse as not only does the demand increase but manufacture and supply are throttled by restrictions and worker shortage (people cannot/will not go in to work)
WoW community comes to a tipping point, big name "influencers" start to abandon ship and look to other content, FFXIV starts to grow exponentially in users, active players doubling in a couple months.
SE reacts, moving up plans to upgrade and trying to expedite orders for hardware and installations (these are again delayed due to continuing supply problems, even with extra money thrown at them)
It becomes painfully apparent that not only are the upgrades not going to happen in time for the expansion, they simply will not be available for several months. SE begins damage control and plans to optimize with what they have, repurposing previously "dev kit" hardware and capacity for the live game.
Expansion releases, you all know what happened here. It was bad. Servers overloaded, login server weaknesses brought into sharp relief. However the actual game itself, once a player is in is relatively stable and playable even with world servers running at full capacity.
The reality of the situation is that while SE COULD have thrown a bunch of money into upgrading to handle the current capacity 4 years ago, no company would have ever done that because the return on investment and projection of growth would , by any forecast of a reasonable person, not have warranted it. Up until this year the urgency to upgrade to the capacity necessary to make this whole thing not happen was not present and not foreseeable and once it was clear what was necessary the supply was already unavailable AND under a variety of factors is being extremely limited.
TL;DR: Nobody could have foreseen this happening and the "perfect storm" of crap the last 2 years have thrown at us has made it even worse.
Well, yes, that does make more sense than a nerd rage rant, but I still feel that there could have been something more they could have done. I'm not so upset I'm going to attack random people on a game, but they needed this to go a bit smoother. Just wishful thinking I guess.
To be absolutely fair though, SE COULD have rewritten a lot of their login and queuing processes to "future proof" the game. Things could have been better but most of the people ranting are "Hindsight 2020" ragers. SE has many opportunities for improving the game purely from a software point of view, but it takes something like the current situation to support the need for that level of rework, at least to the higher ups who need to approve the costs.
It was all working for most of the users and the dropped queue errors usually went away relatively quickly after initial rushes.. this release is all kinds of firsts for them though.
I think in the current situation though they ARE doing all they can to react. The new patch should fix some of the 2002 drops, especially to those who drop simply because of poor login server queuing processes and they have announced some pretty radical changes to their upgrade plans, with heavy chunks of capacity being approved and being worked towards implementation as we speak.
There are always things that COULD have been done, but there's very little I would have expected to be done personally. Companies don't like to spend extra money for no reason and there was very little reason for them to get all ambitious 3 years ago. Also being so close to a release of an expansion I wouldn't have expected them to rework basic things like the login process or server interactions when the focus for the last year has likely been refining all the new stuff in the game itself.
Your comment moved me to post on the forum for the first time. Thanks for, so clearly and succinctly outlining in two sentences, the perfect storm that now represents the queue situation. After playing countless MMO games, including the "biggest MMO in existence" for 15 years, I was always looking for the "it" factor and never could find it. I quit the aforementioned "biggest MMO in existence" because it sucked so bad I couldn't tolerate it anymore. I found FFXIV and have never looked back. I feel FFXIV is a genuine masterpiece. It is genre breaking and nothing exists like it anywhere.
Yes, the queues are long but I deal with them. I do something else while waiting or I wait until I can log into the game in the morning. Because this game has such fantastic communication, I knew what to expect. No hanging in the wind wondering if anyone was going to address the issue. It's been outlined so many times and it's been apologized for.
I don't think Square Enix could have possibly anticipated the insane growth that was to befall them with the downfall of the "other" MMO. But it wasn't just that which drove massive amounts of players to FFXIV, it was also the major streamers who switched from covering the "other" MMO to streaming about FFXIV. This, in and of itself, brought a ton of people in through their sheer popularity as streamers.
I've heard of people so angry they are threatening to sue Square Enix. This is heartbreaking given how much communication has been given to the player base as well as the weeks of comp time offered. And I'm sure the comp time will keep coming until the issue is resolved because that is the nature of this company. They truly do care about their player base.
As unfortunate as it is, the queue situation is the reality right now and I have found my own ways of dealing with it even though everything in me wants to be playing FFXIV. The queues are getting a bit better. It's been a few days since I have seen 7,000+ in the queue and I am noticing that I don't get disconnected while in the queue.
Imagine a company who has to temporarily halt sales on their product because everyone in the world wants it and it's just too damned popular. That says something about the quality of FFXIV and I feel proud to be a member of the community. I hope all of this clears up soon because it is a drag not to be able to play. However, I really hope people don't resort to lawsuits and rage quitting. That's just sad.
Once again them not being able to get the servers isn't the issue. They knew this and still sold access is the issue. There is no way SE doesn't have any idea how many subs are active in each area or how much avg space each datacenter can hold. If a datacenter holds like 500k people total but has 600k subs active, they could slap a warning that tells you that you will most likely have a queue during primetime hours. If this starts climbing to 700k 800k etc they should 100% just state they dont have the space and let people make the decision from there. That would require them to start listing sub numbers though.
They've had the same damn problem with every expansion they've EVER released so don't tell me, after all, this time since the game launched they didn't have the money to buy the necessary backup servers to not make every launch a shit show. These people have billions of our money & make each new expansion a headache for no reason other than to keep as much of our money as possible & all they need to do to keep that money is "apologize" (which is free btw) each time. Then the player base swoons each time by saying oh wow look how transparent they are being. Apologize for me harder daddy & you can keep all my cash!!! What you idiots fail to see is the pattern you all fall for each time. If they had at least prepared for the usual influx upon release they probably wouldn't have had to stop selling the game right now. So at least they are getting what the deserve in the long run.
Explain then. Each server holds so many people at a time and each data center has so many servers right? You should be able to figure out a number based on that alone. If that total number is 500k then give it till 600k or 650k till it becomes worth warning about as the servers do not have the same population nor do all players log on at the same time. If it keeps going up past that though they should just say so when people try to buy the game or even resub to it. "Hey total data center cap is 500k people at once but your data center has 900k active subs at the moment, you still want to join? Gunna have some issues getting on maybe"
For anyone who is threatening to sue, or thinking about whether it's even possible, the podcast Virtual Legality from Hoeg Law ran over Square Enix's ToS and found that as part of Terms of Service, you agreed that if you felt the service was unacceptable, the most you could be afforded in a lawsuit was the purchase price of the game itself. (And likely in exchange, your account would be terminated, since you got your money back.) You also can't actually sue in some states, because they said it first should go through arbitration, and while that might not hold up in CA's court system, it would in many states in the US.
I think I might soon, I need to level BRD and finally finish all the role quests, I already cleared both extremes and am only missing 2 accessories on PLD that I am not all that excited to farm. After getting BRD to 90 I will either level something else or take a break until the 4th of January.
Every single person who works in IT has said this though - the sales to delivery time for enterprise grade servers is 50+ weeks no matter how much money you throw at the problem. The only industry who is getting priority shipments of IT equipment right now is healthcare because of the pandemic, and even that is still three to six months, because the hardware in question literally does not exist right now.
I guess if you want to assume that every person who works in an industry that is also starved for servers is lying about this, you can continue to believe that SE just didn't care enough, but that's a bigger conspiracy theory than even Reddit could accept.
Now account for how many people will come back for the new expansion?
Now account for free trial accounts?
Now account for absolutely unknowable hardware availability?
Now account for profits and investors? (I know the internet loves to demonize that part, but it is part of running a successful business, Squenix isn't a charitable organization.
Right now the queues are an inconvenience, yes, but not the end of the world.
New expacs require a sub to get into and would be part of the sub numbers.
I'll be honest and say I forgot about trial accounts and give you that one.
Hardware doesnt matter as the numbers would be about what they have at the moment anyway. If they cant get new servers to increase the hypothetical 500k cap then not much we can do about it till they do.
Can't say I care to much about their profits. If buy something from them and I can't use it do you expect me to just shrug and say "oh well"? Hell by having the numbers out there they could still get people to buy the expac and just wait on the sub til things die down. If they have to be dishonest about it they deserve to die like any other dishonest company does.
Yeah so basically a job that has the added benefit of possible larger chunks of time off than your average 9-5ers. These people can't play at all during the week. They also probably can't spend half of each day over the weekend just trying to login. Let's not forget about all the other irl stuff people need to take of that makes waiting 6 hours near impossible. I'm also not totally convinced you're not dipping into the med storage to keep that "calm."
> MFW I have been logging on and playing consistently before and after work and are half way through Endwalker already.
https://th.bing.com/th/id/R.472767c1...pid=ImgRaw&r=0
This might be the most patronizing and ridiculous post I have ever seen. How about you take your smug attitude and just walk away for a while?
They only did this after the issues. The warning I'm talking about would have been before this became a big deal. Telling me the servers are full and that's why I can't play is something I could have figured out myself from not being able to play. What's wrong with asking "ok, how full?" and making my decision based on that afterwards? And yeah other companies have done worse things, that has nothing to do with SE right now. I don't expect them to just spawn servers out of thin air(cause it got nerfed ha) or just fix 2002 right away or anything. Is my request really so out of there?