Endwalker Collector's Box

Perhaps they should allow those who have an active account or been subscribed at least once in the past to purchase 1 and only 1 physical CE during the first rollout of a few days. To add a buffer to those who are ready from the get go. As it is now someone is going to be making some good returns on their investment lol, the resellers I mean XD.

Yeah, I do hope that they do a restock and find some way to reach out to active subscribers such as to offer it directly. From what I gather on the North American side, basically as soon as YoshiP started talking about the CE people started hammering various stores and things were gone in a few hours of messy errors and waiting timers. At least Euro had a specified start time but that just ended up with selling out in a couple of hours. I've also heard some copies have popped up on resellers for massively overblown pricing though I haven't looked myself.

I personally don't even want one so I'm not overly put out but this was pretty botched, especially if they don't do another round.

Still orderable on the Japanese store. So not sure why so limited.

https://imgur.com/a/2NmQmYT[/

I guess I got lucky then - one of my FCmates let us know preorders were live so I was able to snag mine during a Prae cutscene, but I had to wait in the queue to get the preorder key and to let them Debit me Now.

At least the store had specific buttons to buy the “right” combo - I just pushed the “Windows CE + CE Box” button. A bit confusing since I heard both “The CE box comes with a Windows code” and that the CE Box didn’t come with a code…

Can we get some communication about the collectors edition? I didn't know it was going to go on sale sometime after the keynote and it sold out so fast didn't have a chance to buy one.

What we would like to know is will there be a restock of it and will we be told before it goes up?

In the past SE had slides of when a collectors edition was going to go on sale. I watched the whole keynote didn't have any idea that it was going up later in the middle of the night otherwise I would of been on the SE store trying to buy it. I completely missed out on buying it.

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Originally Posted by Zumi

Can we get some communication about the collectors edition? It wasn't really clearly announced it was going to go on sale sometime after the keynote and it sold out so fast didn't have a chance to buy one.

What we would like to know is will there be a restock of it and will we be told before it goes up?

In the past SE had slides of when a collectors edition was going to go on sale. I watched the whole keynote didn't have any idea that it was going up later in the middle of the night otherwise I would of been on the SE store trying to buy it. I completely missed out on buying it.

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Yeah; I myself thought the preorders weren’t going live for at least a few weeks (even though I was watching when Yoshi-P was showing off the CE goodies and told people to get it “now”). I was lucky enough to get my bundle though; hope they offer more… if my FCmate hadn’t said something, I might have missed out, too. :/

I watched the keynote I didn't catch that line about getting it now. Sometimes I don't hear everything they say especially something important like that should of been on a slide like they have done in the past. I had no idea that it was on sale. A few hours later I did check the SE store on the off chance it was put up only to find it was already sold out.

Dear Square

Step 1: Have a pre-order period (multiple days). Example: from date 5/14/2021 to 6/30/2021. Send emails to account holders before, mid-way and at end with the dates and times. God knows I am always getting store emails from you for things you are selling.

Step 2: Total the pre-orders. The technical term for this is "addition" (足し算). For example: 7 + 3 = 10 (七足す三は十です。)

Step 3: Use the number from step 2 to determine the number of units to make. Hey, you might make a few extra just in case!

Step 4: Ship! As the game code in not in box you can do step 3 in batches until all orders are fulfilled.

And thus you can clear Expansion Pre-Order Savage! Both you and your customers can be happy!

Am I angry about this? Yes, yes I am. Feels like they do not have respect for their customers. If this was handled the way it was at places I have worked one or more people would probably be looking for new jobs today. This is not a small company nor their first expansion.

I was really disappointed I didn't even get a time or date listed for me to even attempt to buy the collector's edition. I've had the physical collector's edition ever since Heavenwards. I really hope they do a second release.

I'm going to be honest: I'm not surprised this happened. It happens with everything now because the pandemic created this scalper issue. I do hope people get it that want it, though.

Yeah, I was hitting refresh on the SE store the second they started talking about these items. I was not surprised to find out that the site was crashing but I still kept trying while watching the keynote stuff. I continued to try from that point until the end of the keynote. Since I was getting nowhere I took a break and logged in to the game and hopped on a hunt train. On a whim I decided to check the site again, and this time I was able to get through. When I added the box to my cart, I was put into a queue (my number was 61,000 and some change...oof) so I just immediately assumed that I was not getting this thing, considering there was still a few thousand people ahead of me. Took a few minutes but they let me through to purchase it. Got my confirmation email about 25 minutes later. I don't recall pre-purchasing an FF XIV CE ever being this stressful. lol Seriously though, they were available for days in the past, if not longer. If I had waited until morning after I woke up I'd have missed out entirely. They could have handled this a lot better. Most people were still watching the keynote when this was all going down. I think they should have waited until today at least to put them up for pre-order to give more people a chance.

They really need to make ALL the statues available again. They are going for $$$$ on auction sites even without the codes.

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Originally Posted by topcat00

Dear Square

Step 1: Have a pre-order period (multiple days). Example: from date 5/14/2021 to 6/30/2021. Send emails to account holders before, mid-way and at end with the dates and times. God knows I am always getting store emails from you for things you are selling.

Step 2: Total the pre-orders. The technical term for this is "addition" (足し算). For example: 7 + 3 = 10 (七足す三は十です。)

Step 3: Use the number from step 2 to determine the number of units to make. Hey, you might make a few extra just in case!

Step 4: Ship! As the game code in not in box you can do step 3 in batches until all orders are fulfilled.

And thus you can clear Expansion Pre-Order Savage! Both you and your customers can be happy!

Am I angry about this? Yes, yes I am. Feels like they do not have respect for their customers. If this was handled the way it was at places I have worked one or more people would probably be looking for new jobs today. This is not a small company nor their first expansion.

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Completely this. Definitely feels like they don't have respect for their customers to not have plans for how to combat scalpers on this.

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Originally Posted by topcat00

Step 1: Have a pre-order period (multiple days). Example: from date 5/14/2021 to 6/30/2021. Send emails to account holders before, mid-way and at end with the dates and times. God knows I am always getting store emails from you for things you are selling.

Step 2: Total the pre-orders. The technical term for this is "addition" (足し算). For example: 7 + 3 = 10 (七足す三は十です。)

Step 3: Use the number from step 2 to determine the number of units to make. Hey, you might make a few extra just in case!

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You absolutely cannot do it this way. This is how kickstarters get delayed two years.

Supply chains are not infinitely scalable. There must be an upper limit. By the way, there's also a pandemic on, so supply chains are even less scalable than they were two years ago.

Guys, since we are having another Fanfest tonight, maybe we should relay this situation in the live chat so Yoshi P can see how bad it is.
It may not change anything, but it is better than nothing, I will surely keep saying the same thing in the live chat tonight until it ends or get notice.

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Originally Posted by Rongway

You absolutely cannot do it this way. This is how kickstarters get delayed two years.

Supply chains are not infinitely scalable. There must be an upper limit. By the way, there's also a pandemic on, so supply chains are even less scalable than they were two years ago.

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Yes, you can. There are tons of gaming companies that do their pre-orders along these lines. There may still be an upper limit, but they get the temperature of demand for a period first. I've bought CEs from Ubisoft for Assassin's Creed for years and never had issues even months down the line because they didn't do this limited run bullshit.

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Originally Posted by TaleraRistain

Yes, you can. There are tons of gaming companies that do their pre-orders along these lines. There may still be an upper limit, but they get the temperature of demand for a period first. I've bought CEs from Ubisoft for Assassin's Creed for years and never had issues even months down the line because they didn't do this limited run bullshit.

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That, and the point they made about kickstarters doesn't really hold in the case of a large established company with SE's resources.

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Originally Posted by Rongway

You absolutely cannot do it this way. This is how kickstarters get delayed two years.

Supply chains are not infinitely scalable. There must be an upper limit. By the way, there's also a pandemic on, so supply chains are even less scalable than they were two years ago.

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Of course you can. There is not an infinite number of FFXIV players nor do all of them want the Collector's Edition. Many other goods in this world are produced at much larger volumes. And as I pointed out as the collectables are not necessary to play they can be produced in batches. If there was truly an issue with being able to produce enough they would be better off with a lottery system for account holders to introduce at least a semblance of fairness. It is one thing to be disappointed but another to be actually angry. This was no way to do the release. I had been up since early morning for work (Eastern time zone). I kept checking the store (which was completely down; no items at all) right after the they showed the Collectors Edition. It did not appear they were releasing any time soon and eventually people need to sleep. They sent the email to me about the expansion at 12:50 AM right before they decided to go live at 1 AM EDT! Most of the East Coast is asleep and got completely screwed. I am sure these sets do not exist yet and need to be produced so they should just take the orders and work it out.

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Originally Posted by topcat00

Of course you can. There is not an infinite number of FFXIV players nor do all of them want the Collector's Edition. Many other goods in this world are produced at much larger volumes. And as I pointed out as the collectables are not necessary to play they can be produced in batches. If there was truly an issue with being able to produce enough they would be better off with a lottery system for account holders to introduce at least a semblance of fairness. It is one thing to be disappointed but another to be actually angry. This was no way to do the release. I had been up since early morning for work (Eastern time zone). I kept checking the store (which was completely down; no items at all) right after the they showed the Collectors Edition. It did not appear they were releasing any time soon and eventually people need to sleep. They sent the email to me about the expansion at 12:50 AM right before they decided to go live at 1 AM EDT! Most of the East Coast is asleep and got completely screwed. I am sure these sets do not exist yet and need to be produced so they should just take the orders and work it out.

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This was exactly my situation. I work two jobs; the one I worked yesterday had me up at 5 AM EDT. I had my other job today at 9 AM with a 45 minute commute on a good day. I live in east coast US and got screwed.

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Originally Posted by Varathael

This was exactly my situation. I work two jobs; the one I worked yesterday had me up at 5 AM EDT. I had my other job today at 9 AM with a 45 minute commute on a good day. I live in east coast US and got screwed.

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I was up and watching the stream and when it wasn't there by opening ceremony I figured it wasn't going to be up until the morning so I stopped checking. There was nothing on the site telling when they were going to make it available so there was no way to tell even if you were awake.

I had been refreshing the store after Yoshida was talking about ordering it and I actually found out about the game preorder page from the Wario64 bot on twitter so I got lucky lol it was put up 30 minutes before they sent out the email about it so I got my order in at 12:12am eastern time. I sent the link to my friends because I didn't see it posted anywhere else.

Geez, I can still add it to cart on the Japanese store. How come these seems to be plenty available there?

I tried checking the Squeenix store during fanfest, and then forgot about it and closed out of the window. I was sent an email to preorder it (the squeenix giant ad PREORDER NOW!) > clicked on the link at the time > and then placed it in my cart. Once my cart had the item, I was placed in a Que (much like duty finder) and had to wait to purchase it within that time period. Then proceeded to purchase it and confirmation email shortly after it was finished within 10min window that I had to do it. But I wouldn't worry too much about not having any more. As someone mentioned, they went a couple extra rounds for FFXIV on Sb and ShB for CE's. Just have to be aware. Check the page (refresh) constantly, watch social media, and keep tabs on your emails!

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Originally Posted by enthauptet

I had been refreshing the store after Yoshida was talking about ordering it and I actually found out about the game preorder page from the Wario64 bot on twitter so I got lucky lol it was put up 30 minutes before they sent out the email about it so I got my order in at 12:12am eastern time. I sent the link to my friends because I didn't see it posted anywhere else.

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I've been using Wario64 bot for PS5's and Xbox series X consoles or graphics cards lol

Just checked again and still available on Japanese store!

*Editing because apparently at daily limit.*

Good news everyone! An analysis of the components of the Collector's Edition indicates it mostly composed of paper/cardboard, plastic, cloth, and a small amount of metal for the pin! No Unobtainium was used in its manufacture!

This just reeks of incompetence. I see people saying they have had additional runs before of CEs. Buying a CE should not be some sort of Mad Max, Darwinian race of if you happen to be online at just the right time and/or not have the store crash before supply "runs out". You just do it as I outlined before. The concept is called "limited run" as you use the pre-order period to determine the number to produce. There is ZERO reason to do it otherwise other than to engender anger and discontent. I buy things from Japan all the time that are produced this way.

*Edit*
And STILL available on the Japanese store today!

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Originally Posted by topcat00

Just checked again and still available on Japanese store!

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That pretty much says how much they count the EU.
Once again no stock for the EU.

It seems rather hard to believe that SE won't restock on CEs again but they really need to comment on that, we need to hear from them about this issue and we can't have us all waiting and refreshing like madmen for the whole year. We all have jobs/studies/better stuff to do.

I can't believe i now have to battle, credit card in hand, for a CE as if i'm trying to get the latest graphics card from scalpers like 6 months ago. When i used to get CEs weeks after release without having the website crash on me.

Why aren't the collector editions reserved for those who have (or had at some point this year at least) an active ffxiv account?

Is it really too soon for square to talk about restocks when they already talked about CEs being out of stock?

Why are we out of stock so soon when jp shop still has CEs?

I REALLY hope that gonna be available in a later date. It was gone in less than 1h on EU store.
I have buy every previous collector expansion before and want to be able to add it to my collection. :(

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Originally Posted by Ulsteiner

Why are we out of stock so soon when jp shop still has CEs?

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Maybe they have a bigger stock for Japan in general. Or they don't want to ship as many Containers to their warehouses in America or the EU.

Im curious y its the same price as pc version, when it doesn't come with game code

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Originally Posted by StormyFae

Im curious y its the same price as pc version, when it doesn't come with game code

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There are two collector's edition boxes. There's the full collector's edition that includes the physical stuff, the digital stuff and the game code. There's also a goods based collector's edition that only includes the physical goods, where you have to buy the game code (and possibly digital goods if you want them) from either the PS4/PS5 store or Steam.

They added waiting list option on the store now.

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Originally Posted by StriderShinryu

There are two collector's edition boxes. There's the full collector's edition that includes the physical stuff, the digital stuff and the game code. There's also a goods based collector's edition that only includes the physical goods, where you have to buy the game code (and possibly digital goods if you want them) from either the PS4/PS5 store or Steam.

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They show up as the same price when i searched which is a bit wrong if the pc (non steam ps5) comes with code

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Originally Posted by DarkDaifuku

They added waiting list option on the store now.

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One thing to keep in mind with a waiting list is that it's not really a waiting list in the sense that there's no spot reserved like some stores do. They will email you when more stock becomes available, but it will be a free-for-all just like it was before.

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Originally Posted by StormyFae

They show up as the same price when i searched which is a bit wrong if the pc (non steam ps5) comes with code

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I just pulled it up on the store. It's showing the Collector's Edition (Physical and Digital Goods & Windows/Mac game code) at $199.99. The Collector's Box (Physical goods, NO digital goods or game code) is showing at $140.00 so I'm not sure what you're seeing.

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Originally Posted by DarkDaifuku

They added waiting list option on the store now.

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Where? i can't find it (i'm on the EU store)

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Originally Posted by DarkDaifuku

They added waiting list option on the store now.

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I'm not seeing one on the NA store when I go to the item. Still just says No Longer Available with no Waitlist option.

It's funny, when first saw the pin, I thought they said Azim not Azem. I was wondering why they were making a pin about one area of Stormblood at first. Lol. Then it hit me and I was "Ohhhhhh!"

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Originally Posted by Vahlnir

One thing to keep in mind with a waiting list is that it's not really a waiting list in the sense that there's no spot reserved like some stores do. They will email you when more stock becomes available, but it will be a free-for-all just like it was before.

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Still better than nothing, the lowest scalper price I have seen is $280, not looking forward to pay double unless it is the last resort :<

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Originally Posted by Ulsteiner

Where? i can't find it (i'm on the EU store)

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Originally Posted by TaleraRistain

I'm not seeing one on the NA store when I go to the item. Still just says No Longer Available with no Waitlist option.

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It was on NA store, it popped up for me for an hour or so before it changed back to "No longer available".
I has been having the product page opened since the Fanfest, I checked once in a while to see if they added the waiting list option.
Probably their waiting list got overwhelm too and they have to turn it off.

I managed to enter my mail adress before the waiting list disappeared, but i don't know if it was useful.