Cleeng stream service is god awful

an the problem is we all paid $30 buck for 1 days worth of fan festival content an a minion with a ffx outfit. Still cant access day 2 footage that was supposed to be archived. I've a ticket will update as soon as i hear something. Overall disappointed with the service. =/

I cannot watch day 2 too, nothing load.

Greetings, everyone!

First, let me apologize for the delay in making the archive of the second day of the show available on Fan Festival 2016 in Las Vegas stream archive page. We’re reaching out to the companies and teams involved to ensure that we can get this resolved quickly so that you’ll all be able to access the archive.

Also, I wanted to briefly touch on the comments asking why we opted to use a new platform for the Fan Festival in Las Vegas stream compared to 2014. Without going into too many details, there were several technical hurdles that prevented us from utilizing other online platforms. As such, we chose to go with the platform that was able to accommodate our needs as closely as possible.

We’ll follow-up as soon as the issue with the 2nd day archive has been resolved!

While I can appreciate that every service has advantages and disadvantages, and there are challenges utilizing other online platform... You asked us to pay 50% more and provided a much, much worse product that doesn't provide what was promised.

Can we expect a change of providers in the Tokyo and EU livestreams?

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Originally Posted by Bayohne

Greetings, everyone!


Also, I wanted to briefly touch on the comments asking why we opted to use a new platform for the Fan Festival in Las Vegas stream compared to 2014. Without going into too many details, there were several technical hurdles that prevented us from utilizing other online platforms. As such, we chose to go with the platform that was able to accommodate our needs as closely as possible.

We’ll follow-up as soon as the issue with the 2nd day archive has been resolved!

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While we appreciate your response please explain to us why your provider could not provide us with certain basics, such as, a linked index to segments of the event that corresponded to the published schedule of events. This seems basic to me. Your providers product appears to be a take the money and run effort at best.

What "technical hurdles" prevented them from using Twitch?

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Originally Posted by Lexia

What "technical hurdles" prevented them from using Twitch?

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Twitch takes a large portion of the revenue I'm guessing. Everything about twitch from my end as a consumer worked very well, so I don't know why they wouldn't be better at it now, two years after the last time they tried.

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Originally Posted by Lexia

What "technical hurdles" prevented them from using Twitch?

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Cannot have subscriber-only streams I imagine, and SE doesn't want people watching the stream for free.

I really wanted to see the day 2 Pvp part but it simply does not load.
You really need to add a proper index in the page, skiping to the end of the video to load next just does not do it.

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Originally Posted by Aodh

Twitch takes a large portion of the revenue I'm guessing. Everything about twitch from my end as a consumer worked very well, so I don't know why they wouldn't be better at it now, two years after the last time they tried.

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Ya, that's the problem with a business that becomes to popular, they use that popularity to take a bigger cut, so for SE they would of course want to go with one that gives them the better deal.

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Originally Posted by Bayohne

Greetings, everyone!

First, let me apologize...We’ll follow-up as soon as the issue with the 2nd day archive has been resolved!

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Thank You... if a SE Community Rep would be this forthcoming about the issues at the actual event, a lot more of the community would be slightly happier today.

Thanks Bayohne for speaking about something. Hopefully you will address **ALL** the issues soon.

So now it goes from Day 1 part 2 to Day 2 part 3....

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Originally Posted by LisannaTargaryen

Can we expect a change of providers in the Tokyo and EU livestreams?

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This is a very good question, I hope that the Tokyo and EU livestreams have services friendly to english speakers, because last time Tokyo's live stream was on Nico Nico Douga and I have NO idea how to navigate that site and absolutely everything is in japanese. I want to be able to get the Lulu minion, so I hope that the stream is accessible to people that can't read japanese.

Nico Nico Douga has a language select ab you know. Just toggle it to EN and browse in english

Greetings,

I'm pleased to say that the archive of the 2nd day of the show is now available on the archive page! Thank you all for your continued patience while we worked with our partners to get this remedied.

I also wanted to let you all know that due to your feedback, we've also been working with our partners to offer a new layout for the videos that will make it easier to view the various segments from both days of the show! Currently you need to scrub through each of the videos for the subsequent video to load, but we'll soon have a better way to enjoy the full archive.

We'd like to apologize once again for the frustration this has caused and thank you all for your patience.

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Originally Posted by Bayohne

Greetings,

I'm pleased to say that the archive of the 2nd day of the show is now available on the archive page! Thank you all for your continued patience while we worked with our partners to get this remedied.

I also wanted to let you all know that due to your feedback, we've also been working with our partners to offer a new layout for the videos that will make it easier to view the various segments from both days of the show! Currently you need to scrub through each of the videos for the subsequent video to load, but we'll soon have a better way to enjoy the full archive.

We'd like to apologize once again for the frustration this has caused and thank you all for your patience.

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Awesome, can confirm that all segments appear to be working properly. Thanks for the responses Bayohne! Hopefully future streams won't be as much of a hassle for you all D:

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Originally Posted by Airget

Ya, that's the problem with a business that becomes to popular, they use that popularity to take a bigger cut, so for SE they would of course want to go with one that gives them the better deal.

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You get what you pay for.

Really appreciate the effort of responding and efforts to fix it and props to that. But the fact is this shouldn't happened in the first place. And it is not your fault but Cleeng's. The fact it was so easy to bypass the paywall and the intuitive UX that every sane person who spend 5 mins on the platform would had know its seriously subpar compared to all the other alternatives,the fact people are not rquesting refunds it's because of fear getting banned from the game.

Edit: Also i want to add that you have to consider changing providers because people now know how to bypass Cleeng compared to the first few hours of the stream. You will have to consider that this will further cut the amount of people who bought it because the couldn't find a restream. And also people like me will just not buy it if it's on Cleeng. The whole expirience was so bad for me that i will just not give it a second chance. And again not your fault but Cleeng's.

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Originally Posted by alimdia

Cannot have subscriber-only streams I imagine, and SE doesn't want people watching the stream for free.

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This, and only this...
But that doesnt help, if you know how you easily can stream your "monitor Pictures"...
It worked for Las Vegas because User were not prepared for that...
I can guarantee that users will be prepared for next FanFest and sorry Se but you are fighting a lost fight - dont let loyal buyers suffer because of that.

Edit: To SE: You can say the players trusted you to have their interest in view... still knowing that you are a company!
With that move you have lost our trust and thats why players will now be prepared every time and its hard to gain once lost trust back...

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Originally Posted by alimdia

Cannot have subscriber-only streams I imagine, and SE doesn't want people watching the stream for free.

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Even though it was being re-broadcast and being watched for free anyway? I basically paid for a minion beause cleng was just not good at all. :(

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Originally Posted by Bayohne

Greetings, everyone!

First, let me apologize for the delay in making the archive of the second day of the show available on Fan Festival 2016 in Las Vegas stream archive page. We’re reaching out to the companies and teams involved to ensure that we can get this resolved quickly so that you’ll all be able to access the archive.

Also, I wanted to briefly touch on the comments asking why we opted to use a new platform for the Fan Festival in Las Vegas stream compared to 2014. Without going into too many details, there were several technical hurdles that prevented us from utilizing other online platforms. As such, we chose to go with the platform that was able to accommodate our needs as closely as possible.

We’ll follow-up as soon as the issue with the 2nd day archive has been resolved!

---

Last I recall, outsourcing a thing to a third party and expecting them to do a good job without supervision is how we ended up with XIV 1.0. Seriously, XIV developers pay such amazing attention to UI in-game, but out-of-game UI (specifically the payment interface which is eight levels of horrible) and event streaming playback are incredibly sub-par.

Greetings,

I'm pleased to say that we have been able to update the archived video page to make it much easier to select the portion of the show you'd like to watch! We're continuing to work with our partners to ensure that we correct any small portions of the footage that is missing in-between the transitions to the next video.

We once again would like thank everyone for their patience and feedback as we continue to improve the quality of the Fan Festival 2016 in Las Vegas archive.

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Originally Posted by EinherjarLucian

Last I recall, outsourcing a thing to a third party and expecting them to do a good job without supervision is how we ended up with XIV 1.0. Seriously, XIV developers pay such amazing attention to UI in-game, but out-of-game UI (specifically the payment interface which is eight levels of horrible) and event streaming playback are incredibly sub-par.

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The payment interface is actually pretty typical of Japanese web design.
I mean, it's still ass-backward, but I wouldn't assume the people responsible aren't experienced designers.

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Originally Posted by Spune

Thats where I am as well, I spent $45 (CDN) on a stream that never worked at all. Their system tells me that I do not have a ticket, on friday night their support told me they are looking into it. I have not heard back yet which is awesome since, fanfest is over.

They did say that I will get to watch the archive version (assuming they get it working at some point) but really what's the point when I had to read everything on reddit anyway. The concerts will be fun the watch but really I missed the meat of the stream.

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I thought I would update my post here in case in can help anyone in the future. I received access to the archive on Wed, 5 days after the start of FF and 3 days after everything was over. When I attempted to request a refund I could find none of the "request refund" links anywhere in my account (yes I followed instructions on their site) so I thought I would wait for their support to come through.Well by the time they did get me access it was after their time to request a refund (which is 2 days after the event ends). So at this point I got screwed by their poor website and slow support system.

Needless to say I am VERY unhappy and I would recommend that SE not use Cleeng in the future and that no one buy the live stream due to Cleeng being involved.

On the plus side I received my items and emails from SE exactly as promised so I got a $45 minion and glamour. Wooo I guess

Towards the middle of the Letter LIVE, there was a question about healers in cutscenes. The video cuts off right during that question, and the part 2 of the video picks up after the answer. Can we get that missing segment and what the answer was?

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Originally Posted by EinherjarLucian

Towards the middle of the Letter LIVE, there was a question about healers in cutscenes. The video cuts off right during that question, and the part 2 of the video picks up after the answer. Can we get that missing segment and what the answer was?

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I think the jist of that was basically that the response to "Since I'm a healer, I should be able to cure/raise/esuna NPCs" was a flat "No, because plot reasons".

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Originally Posted by EinherjarLucian

Towards the middle of the Letter LIVE, there was a question about healers in cutscenes. The video cuts off right during that question, and the part 2 of the video picks up after the answer. Can we get that missing segment and what the answer was?

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https://www.twitch.tv/finalfantasyxi...94869?t=21m43s

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Originally Posted by Apoptomon

I think the jist of that was basically that the response to "Since I'm a healer, I should be able to cure/raise/esuna NPCs" was a flat "No, because plot reasons".

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Yes and no.

As linked by Dustytome (for anyone who for whatever reason can't watch the link) they basically talk about wanting to factor in what job you are playing into the MSQ for quest decisions, but also that if for "plot reasons" a character needs to leave the story then "No, because plot reasons" takes precedence, because they don't want one player to have NPCs alive that others don't just because they happened to be playing it with a particular job that can heal/cast raise.

Is anyone else's archived footage still playing up? I can't seem to seek in the video to find the content I want. It just buffers for a few seconds and continues playing from the same point it was before I.E. the beginning of the video. This is in the segment containing the lore panel footage.

I can't seem to watch anything after the Live letter without the stream buffering endlessly. I'll get to the part where they begin talking about the Primal concert, then it buffers and never comes back up again. Even trying to skip back or forward is left with just the endless buffering circle.

This is...pretty horrible. ><

Hello, everyone.

We are aware that some of the day 2 archive videos are currently not available. Rest assured, we are working to correct the problem and will update once they are available again.

We appreciate your understanding and apologize for any inconvenience this may have caused.

Will Las Vegas Fan Fest attendees get a code to view the Cleeng archives? Many of us missed panels because of waiting in lines.

i very much doubt it.

Can you confirm you will be using the same service for the Tokyo and European fanfests?

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Originally Posted by axemtitanium

Will Las Vegas Fan Fest attendees get a code to view the Cleeng archives? Many of us missed panels because of waiting in lines.

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What? Your ticket already granted you access to waiting in the merch queue, what else do you want? (Same thing happened to me at London Fanfest in '14, spent half the day waiting in line to spend more money)

Hi, everyone!

Thank you for your patience while we worked with our partners to correct the issue of the missing day 2 footage. I am pleased to say that the day 2 archive footage has been restored!
Also, we've made changes so that show segments are now separated into their own videos for easier viewing.

Once again, thank you for the feedback regarding the Fan Festival 2016 in Las Vegas stream and video archives!

Quote:

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Originally Posted by Sicycre

Hi, everyone!

Thank you for your patience while we worked with our partners to correct the issue of the missing day 2 footage. I am pleased to say that the day 2 archive footage has been restored!
Also, we've made changes so that show segments are now separated into their own videos for easier viewing.

Once again, thank you for the feedback regarding the Fan Festival 2016 in Las Vegas stream and video archives!

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Awesome! Thank you for this, I'm excited to go back and watch the segments I missed live.

Do we already know if cleng is being used for the Tokyo fanfest stream as well?

Tokyo Fan Fest will most likely be Nico Nico.

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Originally Posted by Criticaldanny

Tokyo Fan Fest will most likely be Nico Nico.

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That's not very user friendly for people who can't read Japanese or have a Japanese credit card, hopefully they have an option for international customers as well.