I am from Singapore and I have an EU account

really disappointed in Square Enix. This issue needs to be solved!

SEA player here, also having the same problem.

Apparently someone on reddit asked support on this very subject, but got told to look for another retailer instead. Is there a (stupid) policy going on either side or am I missing something? SE, SEA players represents a good amount of playerbase, and they share the same problem here. Not everyone have relatives/friends in Europe to buy for us nor a reliable retailer to look for (in some countries). Hell, some countries here can't even participate in forum events or contests. Please DO take this into consideration.

Yep the response was thes:

Thank you for contacting the Square Enix Support Centre.

We are sorry to hear that you are experiencing this technical difficulty with our store.

Please be aware that you will not be able to order from the EU store while you are in the US. We can only advise that you purchase the game from another EU retailer if possible, as there is no way for us to resolve this for you.

Translation: Buy it somewhere else sucker "Best Customer Service Ever!!...." /slowclap

How about Humble store, idk it could help or not, also I've never tried it before but it seems to accept the payment outside EU, SE did mention this site in their Letter from the Producer LIVE thread. the only issue right now is the pre-order still not up yet

Quote:

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Originally Posted by Bayohne

Pre-ordering from digital download sites (Download version only) (PAL)
When pre-ordering from the SQUARE ENIX Store or digital download sites such as GreenManGaming and HumbleBundle, you will receive an Early Access code. An Early Access code will be emailed to you, but cannot be registered on the Mog Station until closer to the launch of FINAL FANTASY XIV: Heavensward on June 23, 2015. You will receive an email notifying you when your code can be redeemed.

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Same situation for me except I have the NA version. /sigh

With luck they will allow us to purchase the expansion via MogStation, paying the same way we pay our subscription. That's probably the only way I can buy the expansion.

Even people from the Middle East are quite screwed by this even though we're technically in the region 2 category for games/dvds and blu rays.

Oh, thank heavens if it's going to be available on GMG!

I agree though with the Mogstation suggestions. Why can't we just purchase it from there as an upgrade to our account? The digital versions at least, not the physical ones. Seems daft that we have to buy a digital thing from somewhere else and then log back into Mogstation on our -already active- account, which has been purchasing subscriptions directly from SE for ages.

Well you can always do what I had to and get a friend you really trust or family member in NA to pre order it for you and just pay them via paypal once you got the email comfirmation as SE will not help in anyway with this believe me I tried everything from e mails to asking for chance to get my account change answers were nope and no.

O Well guess we are screwed real bad currently...

Bump.
It's available on GMG according to Reddit but I don't see anything. Is it still region-locked in SEA regions? :/

Quote:

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Originally Posted by ichirin

Bump.
It's available on GMG according to Reddit but I don't see anything. Is it still region-locked in SEA regions? :/

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You are required to use a VPN to access that page and try to buy. I have not try it, since I have no idea how the code gonna work.

We apologise for the time it took us to get an update for those of you unable to purchase Heavensward from the European Square Enix Online Store.

Unfortunately, due to territory sales and logistical restrictions the Square Enix Online Stores are unable to serve certain South East Asian territories. Specifically these restrictions relate to the sale of certain goods, transport, customs, and licensing, which is why there are a multitude of import stores specialising in these affected territories.
In order to purchase Heavensward we advise customers to connect with their local import retail stores.

Please accept our sincere apologies for the inconvenience.

Quote:

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Originally Posted by EU_Community_Team

We apologise for the time it took us to get an update for those of you unable to purchase Heavensward from the European Square Enix Online Store.

Unfortunately, due to territory sales and logistical restrictions the Square Enix Online Stores are unable to serve certain South East Asian territories. Specifically these restrictions relate to the sale of certain goods, transport, customs, and licensing, which is why there are a multitude of import stores specialising in these affected territories.
In order to purchase Heavensward we advise customers to connect with their local import retail stores.

Please accept our sincere apologies for the inconvenience.

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Will you be putting it up for sale on Mogstation?

Quote:

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Originally Posted by Bishop81

Will you be putting it up for sale on Mogstation?

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mogstation doesn't sell out of game products

Quote:

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Originally Posted by Phafi

mogstation doesn't sell out of game products

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I just want the expansion - which is technically in-game.

I'm also using an EU account.

The best solution now is to use VPN access and buy it from GMG unfortunately. It only takes like 5 minutes to set it up and is user friendly.

If you need specifics, let me know and we can talk in PMs.

Quote:

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Originally Posted by EU_Community_Team

We apologise for the time it took us to get an update for those of you unable to purchase Heavensward from the European Square Enix Online Store.

Unfortunately, due to territory sales and logistical restrictions the Square Enix Online Stores are unable to serve certain South East Asian territories. Specifically these restrictions relate to the sale of certain goods, transport, customs, and licensing, which is why there are a multitude of import stores specialising in these affected territories.
In order to purchase Heavensward we advise customers to connect with their local import retail stores.

Please accept our sincere apologies for the inconvenience.

---

Why there is no restriction for other games? Like Wildstar, WoW and furthermore we already satisfied by the digital product only, that doesn't require shipping and stuff. I'm confused FF14 goes into what category that make this restriction.

Quote:

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Originally Posted by nuyu11

Why there is no restriction for other games? Like Wildstar, WoW and furthermore we already satisfied by the digital product only, that doesn't require shipping and stuff. I'm confused FF14 goes into what category that make this restriction.

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Ya, I really don;t understand why are there restrictions on even the digital copies (>...>.

Hard copies, yes, I can understand. But Digital copies???

I would advice those that are in SEA and still looking to get a copy to get it from GMG like what Jovian said, and they usually have discount too.

This is not a new problem and has happen to ARR sometime after launch if I am not mistaken and if during that time nothing was ever done about it for customers in not in the NA/EU/Japan, I doubt they will do anything about it now. Strangely NA does not have this restriction, so yeah must be an EU thing.

It's strange that these restriction "sale of certain goods, transport, customs, and licensing" are mention when most of us are trying to get digital copy and also even if it's physical copy we are willing to pay the shipping and customs for it. Not even sure what's the licensing restriction is all about, SE own FFXIV license, there is no official distributor for it in SEA.

I don't know if it will help but have you tried the AU SE store for the digital copy?

https://store.eu.square-enix.com/apa...-s-Edition.php

As for physical... AUS players have been told by one of the online stores, Mighty Ape, that boxed CE are going to cost us AU$379!!!! Like WTF?!?!?

Quote:

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Originally Posted by Mayoyama

I don't know if it will help but have you tried the AU SE store for the digital copy?

https://store.eu.square-enix.com/apa...-s-Edition.php

As for physical... AUS players have been told by one of the online stores, Mighty Ape, that boxed CE are going to cost us AU$379!!!! Like WTF?!?!?

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Nope doesn't work even though the link said APAC AU, all it does is redirect to EMEA EU, so same problem.

Quote:

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Originally Posted by valho

Nope doesn't work even though the link said APAC AU, all it does is redirect to EMEA EU, so same problem.

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Use a VPN to access the AU store maybe? IDK if SGD to AUD is a better exchange rate than SGD to EUR or GBP

Quote:

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Originally Posted by Mayoyama

....... that boxed CE are going to cost us AU$379!!!! Like WTF?!?!?

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Whao... just whao...

I think most of Tonberry and Masamune English player are from SEA. They are pretty confident about us sticking with this game even with all this obstacle. Well... I'll just wait maybe there is something in the future, too bad this game is really good and enjoyable.

Quote:

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Originally Posted by Mayoyama

As for physical... AUS players have been told by one of the online stores, Mighty Ape, that boxed CE are going to cost us AU$379!!!! Like WTF?!?!?

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This needs to be addressed. I'm not australian, but New Zealand, and Mightyape have listed it for the same price here as well, which is even worse because of exchange rates. I was shocked when Mightyape finally listed it. That price is completely unacceptable. That is an extra $300 for a miniature and an art book. Three hundred dollars...

I was expecting around 120-140, not 379.

Quote:

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Originally Posted by Mayoyama

Use a VPN to access the AU store maybe? IDK if SGD to AUD is a better exchange rate than SGD to EUR or GBP

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Quote:

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Originally Posted by valho

I already PO mine, VPN doesn't work on SE site if I am not mistaken, as a friend try it before.
Best bet now is GMG, or closer to or after release you might be able to get from more website that doesn't have any restriction.

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As far as I was aware, the regional lock is based on the credit card details, from what I heard, although I have not tested this myself. So you need an EU credit card. VPN can't help with that.

I already PO mine, VPN doesn't work on SE site if I am not mistaken, as a friend try it before.
Best bet now is GMG, or closer to or after release you might be able to get from more website that doesn't have any restriction.

managed to get mine through humblebundle, though I had to use vpn.

Cant from my end.

https://farm8.staticflickr.com/7654/...d06ae4ef84.jpg

Quote:

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Originally Posted by nuyu11

Cant from my end.

https://farm8.staticflickr.com/7654/...d06ae4ef84.jpg

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Did you try use a VPN? Others seem to get it working with one.

I am from South East Asia and I am interested in digital download.

Why SE can't just give us the options on mogstation to select the products (digital) and charge us like how the subscription charge works? Or like how standard is upgrade to CE in the past?

I've pre-ordered the digital CE via Greenmangaming since they sent me a 25% off code for Heavensward. They are a UK seller so the key should work on EU account.

Quote:

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Originally Posted by EU_Community_Team

We apologise for the time it took us to get an update for those of you unable to purchase Heavensward from the European Square Enix Online Store.

Unfortunately, due to territory sales and logistical restrictions the Square Enix Online Stores are unable to serve certain South East Asian territories. Specifically these restrictions relate to the sale of certain goods, transport, customs, and licensing, which is why there are a multitude of import stores specialising in these affected territories.
In order to purchase Heavensward we advise customers to connect with their local import retail stores.

Please accept our sincere apologies for the inconvenience.

---

Disappointing but thanks for the answer at least.

EU version is also up on play-asia if anyone is using that. Currently they only have physical copy of PS4 and PC version for preorder.

I've tried using VPN on GMG but it keeps on giving me an error every time I try to use my credit card. I have 3 different credit cards and all of them say I can't use them... What kind of VPN do you guys use to get you guys to be able to buy them?

Quote:

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Originally Posted by Eyn

I am from South East Asia and I am interested in digital download.
Why SE can't just give us the options on mogstation to select the products (digital) and charge us like how the subscription charge works? Or like how standard is upgrade to CE in the past?

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Agree, and for digital downloads there is no excuse!
Sorry SE, you cant throw the ball always to countries with licensing or territorial restrictions.

Physical Edition is one thing (shipping), but digital is another!

Simple solution SE make the just keys buyable at a discount through your mogstation, it could be tied to the account upon purchase immediately so there no fear of reselling and since its not software physical or digital just a expanded service and since your cash shop doesn't care which country we are in it would not be subjected to the EU trade laws, but make it clear its just a key and then all we need it just buy install files from our countries/stores we live in as the data is the bloody same believe me I compared them sure we are playing a little more but atleast we can play the game with out jumping through lots of hoops.

Please consider this option and pass it up to your sales team as I believe it will 1. make you a lot of money in the future 2. Make everyone happy.

I would have much rather they just held off all pre-orders until they had sorted them out for all territories. This is just causing too much negative press for the game at the moment.

It's so funny that SE is a global company but they're doing so horrible when it comes to doing business with non-NA-non-EU-non-JP customers.

they don't ship to our countries, they denied credit cards from our countries, etc.

Quote:

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Originally Posted by Evangela

It's so funny that SE is a global company but they're doing so horrible when it comes to doing business with non-NA-non-EU-non-JP customers.

they don't ship to our countries, they denied credit cards from our countries, etc.

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This is one area where Blizzard is better than SE.

Even though WoW is "unsupported" in SEA, they don't actively try to prevent you from buying their products with region lockouts or CC region checks.

You can get almost any Blizzard product via their store or their Battle.net launcher, no fuss, no hoops to jump through, no faking of address just to sign up ... Etc.

It's going to take some research if I can find any information on it but you have to remember Blizzards is an American business and SE is a japanese business. This means that the laws work differently because of the country of origin. If I can find out why japanese companies potentially have more strict laws with exporting goods I'll either edit this message or respond again but it's hard to compare two companies from different countries because each country does have it's own laws and guidelines for economics and sales.

Quote:

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Originally Posted by KuriLing

I've tried using VPN on GMG but it keeps on giving me an error every time I try to use my credit card. I have 3 different credit cards and all of them say I can't use them... What kind of VPN do you guys use to get you guys to be able to buy them?

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I paid using paypal and it works without error. Go link your credit card to paypal and try.