Full Refund - That's what I want

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Originally Posted by Raydeus

Why are people so bothered because someone wants a refund?

It's obvious the OP is very annoyed by the current situation, and as much as people wants to make it sound like it's acceptable to have this kind of issues "because everyone else does" it still doesn't make it right.

Also, if you guys care so much about the game then instead of driving the OP away with your White Knighting you would probably get better results being way more polite. SE screwed up, there's simply no question about it, and making people who are already upset about the crap service feel even worse with your apologetic insults isn't going to gain XIV any new costumers.

And last, there are also many problems right now because of account issues (not only login issues) where SE's customer service is even dismissing unresolved tickets altogether after a couple of days. And didn't the guys at Costumer Service take the day(s) off in the middle of so many players with said account issues due to the unintuitive MogStation (that no one ever got to beta test in the first place) in addition to the people asking for a refund?

Either way trying to sweep things under the rug will only make it worse.

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No ones bothered by it but the forums isn't the place to request one. He, just like so many others, just expect way to much out of an MMO. It's MASSIVELY MULTIPLAYER ONLINE not single player. Every single MMO has had similiar issues with their launch. You get the same mind numbing ass crying from all the people who lack the patience to wait it out. They're working on it. It's not like they took the money and ran and basically said SCREW YOU ALL! We are ALL dealing with the same issue. Besides when you buy computer software and you use the serial code you aren't really entitled to a refund especially if you click OKAY to the User Agreement because it states, in every online user agreement, that uptime and playtime is not 100% guaranteed and besides that they are giving us playtime back due to this issue.

Here's the user agreement you agreed to upon your purchase of the game:
http://support.na.square-enix.com/ru...1&tag=users_en

Here's customer support:
http://sqex.to/ffxiv.na.support

No one here will acknowledge your cries of misery & despair.

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Originally Posted by Arriverderci

Actually they tested it more than that.
All things went to hell in Phase 4. Phase 3 was the best one...well I've only played 3 and 4.
I just hoped they fix things in that week long downtime.

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I don't want to think bad of Yoshi-P, but considering how bad things got during Phase 4 and the number of preorders they had already there's just no way they didn't know this was going to happen. I doubt it was Yoshi's decision to launch like this knowing the problems that were going to occur, but considering how rushed the release date was to begin with I wouldn't be surprised if some higher up pushed for this rushed release to appease investors.

Which as usual did more harm than good. But who knows. /shrug

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Originally Posted by Magichurts

It does not matter....there is a binding contract 30 days of free pay we paid for it.


And yes it does help on a forum because it brings a concenus on how all others are feeling but are not saying.

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No it doesn't , totally illogical.

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Originally Posted by ChrisRPh

I want a full refund for this game. I bought the CE version of the game, and this is the second release. I have barely gotten to even play it. SE beta tested this thing 3 times and then stress-tested it.

I'm sick and tired of 1017. I want my refund. Square-Enix, grow some balls and gives it to me. I can't play your game. So, give me my money back. I won't play any of your titles in the future.

Simple. Easy. Sound good?

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Sooooo sad, im so terribly sad for you that an mmo release didnt go off without a hitch, and that a game that you love you have had a few issues with the past week so that makes u never want to play it again, im soooooo terribly sorry for the heartache you have had to deal with

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Originally Posted by Kikia_Laloo

No ones bothered by it but the forums isn't the place to request one. He, just like so many others, just expect way to much out of an MMO. It's MASSIVELY MULTIPLAYER ONLINE not single player. Every single MMO has had similiar issues with their launch. You get the same mind numbing ass crying from all the people who lack the patience to wait it out. They're working on it. It's not like they took the money and ran and basically said SCREW YOU ALL! We are ALL dealing with the same issue. Besides when you buy computer software and you use the serial code you aren't really entitled to a refund especially if you click OKAY to the User Agreement because it states, in every online user agreement, that uptime and playtime is not 100% guaranteed and besides that they are giving us playtime back due to this issue.

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It is when Costumer Service is down and there's no response even when it's up. Only thing people can do in this kind of situation is try to get the word around, and if it gets enough attention then maybe the Company will finally come with a reply.

Also, asking for a refund should not be a bad thing. You buy a game and you expect to be able to play. And if you can't then you are justified to ask for a refund, regardless whether they are "working on it" or not. Look at Sim City, it got more attention because it was more of a single player game, but the denial of service is pretty much the same. And even EA agreed to refunds in the end.

So how could you in good faith deny people's reasons to ask for a refund in that situation? Just because you want to wait that doesn't mean others should be forced to with no response to their legitimate complaints with the Company.

And again, being more empathetic would be much better to defuse situations like this, because shoving the EULA and other "smart" replies on people already upset only makes things worse. But hey, to each their own.

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Originally Posted by Kikia_Laloo

Gosh just be patient they're doing maintenance for this tomorrow. This happens with every game launch. Maybe in the future you, and everyone else without an ounce of launch patience, should wait a few weeks before buying the damn game so we don't have to hear you all cry like a bunch of 3 year old girls on the forums.

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I love your sig (sorry for the randomness)

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Originally Posted by Raydeus

It is when Costumer Service is down and there's no response even when it's up. Only thing people can do in this kind of situation is try to get the word around, and if it gets enough attention then maybe the Company will finally come with a reply.

Also, asking for a refund should not be a bad thing. You buy a game and you expect to be able to play. And if you can't then you are justified to ask for a refund, regardless whether they are "working on it" or not. Look at Sim City, it got more attention because it was more of a single player game, but the denial of service is pretty much the same. And even EA agreed to refunds in the end.

So how could you in good faith deny people's reasons to ask for a refund in that situation? Just because you want to wait that doesn't mean others should be forced to with no response to their legitimate complaints with the Company.

And again, being more empathetic would be much better to defuse situations like this, because shoving the EULA and other "smart" replies on people already upset only makes things worse. But hey, to each their own.

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What it comes down to Raydeus is how do you expect people to empathize with people who A) feel entitled and B) don't read what they agree too. That is no ones fault but the person who agreed to the terms and services. That is their ignorance. You trying to justify a persons ineptitude just shows you lack any intelligence yourself.

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Originally Posted by Cenewulf

I love your sig (sorry for the randomness)

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Why thank you!

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Originally Posted by Kikia_Laloo

Gosh just be patient they're doing maintenance for this tomorrow. This happens with every game launch. Maybe in the future you, and everyone else without an ounce of launch patience, should wait a few weeks before buying the damn game so we don't have to hear you all cry like a bunch of 3 year old girls on the forums.

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This doesn't happen with every game at launch...
This shit didn't happen on SWTOR, didn't happen with DCUO, or FFXI, or The Secret World, or Defiance, or Darkfall: Unholy Wars.
The only games this shit happened to in recent years was Guild Wars 2, and Diablo III.
I've played way too many MMOs in my life, and I know that this isn't normal--it's appauling, and what is most unforgivable is SE's customer service and communication to it's players about the situation and what they're doing to solve it. Square has been in business too long for me to forgive them for this immence amount of disrespect and incompetence--they've successfully launched an MMO before--why the complete lack of disrespect? Not to mention the obvious lack on their part to not adopt successful business strategies from other competitive companies who run and maintain MMOs.

Requesting a refund is fine, give it to him. Complaining about the current status of this game is fine too, how the hell else do you expect us to handle this atrocity?

ChrisRPh-- I can't apologize on behalf of Sqaure, but as a fellow human being that is incredibly disappointed how this game launched, I am sorry this game is incredibly disappointing, I wish you the best of luck, my friend.