Help from the Community Team Please

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Originally Posted by Rizon

No posted as in not pending as all debit card transaction are normally listed initially. Once the computers finish doing their dance and finalize the transaction it is moved to posted indicating that the funds paid to the company making the charge against my card. This was a Mogstation purchase

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What did you purchase?

I had a one heck of an experience with SE customer support recently where they locked my account because of a card issue. Customer support dude said I must've entered the info wrong but there's 8 charges for the same thing still on my account. If the info was wrong I wouldn't have been charged lmao. Now I'm out $8 for absolutely nothing.

I think they just try to come up with the quickest possible premade response to paste onto your issue so they can mark your issue as resolved and move on.

Take it up with support. They're not going to be able to help you on the forums.

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Originally Posted by Andevom

Take it up with support. They're not going to be able to help you on the forums.

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They won't help me in support either. At least here someone directly associated with SE might read it. Probably won't do anything about it but at least they will read it.

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Originally Posted by Rizon

The records SE sent me does not even show the transaction while I have bank records showing it has been posted and paid for.

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Sounds like it's time contact your bank and dispute the charge.

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Originally Posted by Dustytome

Make sure you've cleared your in-game mail out (including old mail that's been flagged as opened) and see if the resend button in the top right corner of the mail interface gets your items sent through.

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Originally Posted by Valkyrie_Lenneth

This too. You can only have 20 opened promotion mail.

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Both of these. I feel the OP did not read them.

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Originally Posted by Bahd_Monkey

Sounds like it's time contact your bank and dispute the charge.

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He does that he loses the account.

Hey there Rizon!

Sorry to hear about the troubles you have been experiencing with the purchase. We would like to offer assistance in getting the purchased items to you, but you would have to first get in touch with our customer support team. If you can reach the Info Center through either phone or online web chat, they can look into this concern and help you retrieve those items you should have received. As a note, the Information Center is available Monday to Friday from 9:00AM to 6:00PM PST. We look forward to hearing from you soon.

Thanks,
GM Xophious

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Originally Posted by Xophious

Hey there Rizon!

Sorry to hear about the troubles you have been experiencing with the purchase. We would like to offer assistance in getting the purchased items to you, but you would have to first get in touch with our customer support team. If you can reach the Info Center through either phone or online web chat, they can look into this concern and help you retrieve those items you should have received. As a note, the Information Center is available Monday to Friday from 9:00AM to 6:00PM PST. We look forward to hearing from you soon.

Thanks,
GM Xophious

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I would love to talk to them. Unfortunately every attempt I have made to reach the phone # or Web Chat leads me to E-Mail support which has proven a complete waste of time. This my major complaint with SE's Customer Service (sic). Their convoluted processes appear to be designed to frustrate players to the point of total despair and they give up. Can you help me with that?

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Originally Posted by Grimmel

Both of these. I feel the OP did not read them.

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If you read 1 of my previous post you will see that I am aware of these and all the other nuances associated with the Moogle Delivery System. I triple checked them plus all my other characters. SE does not even acknowledge the purchase as being part of their records so quite obviously it never made it to the Delivery system. These are details which I stated several times if you care to read them.