Are we going to get free days extended to our subscriptions?

Like I said brother, there is nothing claiming an SLA of 100% uptime in the EULA you signed with them. You pay for access, plain and simple. And bringing GW2 into this... that game has a cash shop to make their money instead of subs. GW2 had launch issues as well IIRC. I don't want to get into an internet battle, but as someone who works for a LARGE online gaming environment I can tell you this, they're working on it and it's not easy. The network team is having a much shittier weekend than you are, probably working around the clock with little rest, and are likely not getting paid any extra for their extra work. My point is, I know it sucks... but it comes with the territory for all popular MMOs.

EDIT: I meant to quote one person, quoted the wrong person... derping out here at work. :D

Quote:

---

Originally Posted by Akakia

If it keeps up a week or two and we don't get free time I will be extremely upset.

---

I fear that it will because of EA and the official launch being a week apart. But if there's a week of fail, that would totally stink. IDR so don't quote me on this, but I think they gave us a week when ARR (2.0) fell on it's face @ release.

Quote:

---

Originally Posted by ValinMareth

Like I said brother, there is nothing claiming an SLA of 100% uptime in the EULA you signed with them. You pay for access, plain and simple. And bringing GW2 into this... that game has a cash shop to make their money instead of subs. GW2 had launch issues as well IIRC. I don't want to get into an internet battle, but as someone who works for a LARGE online gaming environment I can tell you this, they're working on it and it's not easy. The network team is having a much shittier weekend than you are, probably working around the clock with little rest, and are likely not getting paid any extra for their extra work. My point is, I know it sucks... but it comes with the territory for all popular MMOs.

EDIT: I meant to quote one person, quoted the wrong person... derping out here at work. :D

---

Whether the EULA says it or not makes zero difference. That's not what quality is about. Quality and customer representation is not about fine print in some agreement. Thats the whole point. That's what separates good companies from awful ones.

I don't care who you are or what you do. It has zero influence on this discussion. If they're not getting paid extra for their "extra" work, then that's yet another reason why we should be mad at SE as a company for not treating their employees right. Your response did not help at all.

And a lot of MMOs, as stated by multiple people, are quick to response to issues on their forums and support tickets. We've really not received any. We're completely stranded. And they usually give free time.

I have yet to even play. They got 780 days of sub time out of me, the least they could do is help me get on the same server as my friend. Instead I get shat on with preformatted responses and suggestions to use the support center to contact them, which is how I contacted them in the first place.

All my guild mates and other friends our having troubles getting in and getting really annoyed especially those just starting or coming back.. the whole drop to desktop or close out on the ps4 absolutely drives people nutz. Fix it or loose lots of people who just wont renew. To many great games to play now a days to deal with broken ones.

Requested information:
Windows 10 64-bit Pro Edition
2002 & 5006 Errors

Quote:

---

Originally Posted by ValinMareth

You don't pay for server uptime, you pay for access to the servers. Get it? Not a guarantee for 100% uptime, a guarantee that you will be allowed online when the server can accept you. Stop whining about this. I haven't had the smoothest experience myself but damn... you all sound ridiculous. 1 free day? Spare yourself the humiliation and keep in mind that this happens for 99% of EVERY MMO LAUNCHES!

---

Could you possibly be more ridiculous? Do you handle every day life the same way you do your games? Gamers are customers, no different than any other service being provided to someone. This is poor service, period. If you want to be a doormat have at it, don't ridicule us for not accepting this poor service.

Quote:

---

Originally Posted by ValinMareth

Like I said brother, there is nothing claiming an SLA of 100% uptime in the EULA you signed with them. You pay for access, plain and simple. And bringing GW2 into this... that game has a cash shop to make their money instead of subs. GW2 had launch issues as well IIRC. I don't want to get into an internet battle, but as someone who works for a LARGE online gaming environment I can tell you this, they're working on it and it's not easy. The network team is having a much shittier weekend than you are, probably working around the clock with little rest, and are likely not getting paid any extra for their extra work. My point is, I know it sucks... but it comes with the territory for all popular MMOs.

EDIT: I meant to quote one person, quoted the wrong person... derping out here at work. :D

---

How would you know? There has not been one peep out of them ALL WEEKEND. This is part of the poor customer service we are talking about. At least if we had some communication that would be something. Nothing.

Quote:

---

Originally Posted by Oldschool

Could you possibly be more ridiculous? Do you handle every day life the same way you do your games? Gamers are customers, no different than any other service being provided to someone. This is poor service, period. If you want to be a doormat have at it, don't ridicule us for not accepting this poor service.

---

You are accepting it though. You aren't actually doing a thing about it other than crying in the forums.

Quote:

---

Originally Posted by ValinMareth

I fear that it will because of EA and the official launch being a week apart. But if there's a week of fail, that would totally stink. IDR so don't quote me on this, but I think they gave us a week when ARR (2.0) fell on it's face @ release.

---

I would be very surprise honestly if they don't give us time. I know they don't have to. But I feel like it's the norm right now with PtP MMOs. And I Don't think SE Customer service is that dumb to not follow it.
But my biggest fear is that it will take a month. Because if this is a Data Center issue then they most likely won't add or transfer data, so it would have to die down before most of us can play :(

Quote:

---

Originally Posted by ValinMareth

You don't pay for server uptime, you pay for access to the servers. Get it? Not a guarantee for 100% uptime, a guarantee that you will be allowed online when the server can accept you. Stop whining about this. I haven't had the smoothest experience myself but damn... you all sound ridiculous. 1 free day? Spare yourself the humiliation and keep in mind that this happens for 99% of EVERY MMO LAUNCHES!

---

Have you seen WoD's launch? Were you there? Did you know what Blizzard did after? They apologized and gave their players compensation. Despite WoD's bleh content, they looked after the players because they knew if didn't do anything they would have lost more players. Sure they still lost players (3 mill I think) but most companies just go "boo hoo" and make us move on. That little gesture is enough to cement loyalty in their playerbase. Despite WoW taking that 3 mill dip, people still freaking play it! And it doesn't happen at every launch. WoTLK, smooth launch. Cata, and MOP, also smooth launches. BC was their first one and it had a rough point. GW2's early access was waaaay smoother than this and they have a love/hate with their player base.

We get things get boggled down. Things break. Queues and what not. What we don't like is when no one says anything and expects us to lie down and take it. It's natural for us get mad and frustrated. Gamers have been pushed around a lot, get blamed a lot, and companies just keep doing things to we either love or hate. So as for whining. Well guess what. It happens in every game. (except Candy Crush. Does anyone get mad at Candy Crush?)