Gotta love how you left out "proof of breaking ToS". Looks like you are a fair one.
(Part 1)
See that's your Issue , its not the Company who has to Provide Proof .
Its a Private Company
This is what happens in the Private World.
Its not up for discussion , quit if you do not like it ..........
They are not banning people for Fun , people are breaking the rules and getting caught .
Believe this or not , but a vast Majority of Players have no ever been banned or suspended , because they come onto a game and play it and do not go out their way to cause issues or problems or cheat to get ahead .
As for Proof , this is the internet , in real life we have people who kill people , found with the proof of their crime ,and yet with every detail proven , the defense team is able to rip it apart and claim innocence .
(Part2)
SE could come on here with a Video detailing what was done by Said player , showing transactions , Dates , Times , who and what involved and every reason under the sun , and then the said TOS breaker will go on to say either that was not him/her and or they were hacked .
I think SE or any MMO should just ban and call it that . You do not like it , find a MMO company that does otherwise and stick with them.
Well, that bug aside, bots are also of concern and however they are making so much money in a short time. There's not THAT many ways to generate gils, mind you. 10000 person crafting and turning stuff in for HQ leves? I'm not saying stuff only for that bug I see, but for every other cheats/ToS violations that ever existed. Also, while I didn't see any proof that the server accepts that money I also didn't see any proof it didn't accept the money.
When a Company Bans a Player its not for Fun......
They lose Profit
Square Enix is a FOR PROFIT Corporation .
Ban is a tool to prevent a Meltdown of the Economy due to out of Control Hacks and RMT and Players who cannot behave themselves in Chats .
Why is that so hard to understand ?
If you break the rules and get suspended or have something illegal taken because you cannot play right , be happy you were not totally banned .
Suck it up and either play Legit and learn from your mistakes or Quit.
I can tell you now , if tomorrow I was Banned or Suspended or had Gil/gear stripped from me , and I did nothing to deserve it ...........I would quit and move on , this is not the early 90s , lots of MMOs to play .
None of them are Perfect , some more fun than others , but in the end all worth giving a try .
with such a slow response time to the issues, the economy is already in the dumps lol
1 person can literally buy out the entire market - a blanket suspension in this case would cause a mass outrage considering how many people use the markets. long term rollback would be absolutely terrible since these methods of gil generation have existed for a while. not sure how square is going to deal with it
Companies as you point out exist to make money. Alienating your customers, causing them to loose confidence in company and less likely to spend money there. As mentioned it leaves a black eye on the company and hurts the company. It also increases the cost to acquire and maintain a customer.
Funny thing is people still dont realize that exploit is the sole reason for last months said "RMT" ban.
The very reason they banned people who had large amounts of gil was because of the exploit done on several severs by several different groups.
The reason that they didn't attack legacy severs was simply because they couldn't pin point massive gil account, as lots of people already had large amounts.
Now the reason there keeping quite about it is because it has the possibility of massive bad press if it got out to news media and this is also the reason
SE has not responded to the characters affected by this ban. Not because your guilty but because it would hurt the game to admit this has taken place
and is still taking place.