2nd night unable to play because of LONG queue times

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Originally Posted by Nosterafy

And how long have they known about all the extra players and the pre orders for Endwalker I am in IT as well its called a shortage but there is stock coming still they had plenty of time to get some servers just being cheap.

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The main influx of players that really pushed things past the limit was during the summer. They had already been working on the Oceanic Datacenter which was delayed to February 2022; so it sounds like some of their orders were delayed. Yoshi P stated that despite being willing to pay marked up prices, they were not able to secure additional servers. So this shortage is closer to a depletion of supply. Maybe this so called stock you speak of isn't compatible for one reason or another? Or maybe it isn't as plentiful as you think it is, perhaps it isn't anywhere near enough for the scale the game needs it to be.

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Originally Posted by souldonut81

Hahaha, calling me entitled w/e. There is nothing entitled about expecting a software as a service provider to provide the service they are selling. a 30 minute que is manageable. A 3 hour que is a complete failure and is essentially a non functional service. Legion launched in 2016. Shadowlands also launched during the pandemic, and despite having more people, did not have this issue. There is clearly a technical solution. Tech team knows they messed up, thats why our lodestone posts are 4 pages of random server error tweaks. No one cares about them fixing the 90000 error really, what they care about is adding server capacity so that we dont have to sit in que when something happens. There are a lot of hops between my computer and their servers, they cant stop interruptions from happening and the information they are posting is complete garbage/ window dressing. They know they messed up and thats why they posted before the wall even hit. I actually want to play this game, i dont mind personally paying the sub and waiting a few months but a lot of people are not in that position financially. Failing to this level at server provision, however, and then getting your customers to come apologize for you is a real feat. I dont have to persuade you, the reviews after a month or two of these ques will be merciless and they know it. They better figure something out soon. The current situation is untenable, and i dont think its going to start to bleed off until after christmas given the emergence of Omicron.

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Just comparing the number of players isn't the correct manner; rather you have to compare the growth rates. FFXIV had an explosive growth rate in the past year, surpassing all of their projections. They were not expecting so many people to move from WoW to FFXIV. FFXIV growth rate was unprecedented. WoW has lost players over years. Also, if you look at the server error tweaks, they are just bandaid solutions; they are simply trying to mitigate the issues as much as they can, but none of them actually solves the root cause because the solution to that is not a technical solution. All of these errors existed before Endwalker came out. What is the main difference between now and then? The number of people trying to log in and play.

Just because they can make some minor tweaks as a stopgap doesn't mean a technical solution exists. The root cause is a lack of servers and they do not have the means to get more servers due to the chip shortage. The entitled part comes from not taking into account factors like the chip shortage and essentially expecting people to somehow do the impossible.

There is nothing to figure out because there are no practical solutions that will resolve this.

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Originally Posted by Yahallo

I'm sorry but saying that the community shouldn't be understanding is just entitlement. At the very least Yoshi P and the dev team deserve our understanding as I am pretty sure they are not happy with the situation either.
Fact is, there are no practical solutions. I suspect this so called "fix" is just a bandage fix or is sacrificing some sort of server stability to try to accommodate additional people. Unless they were able to acquire the server hardware they needed somehow, I don't think much will change. We can look at the result of the last fix, where they just increased the capacity for the login queues. It honestly didn't really do much as the fundamental problems still existed with there being just too many people trying to login and not enough space in the game servers to accommodate everyone, thus people are stuck in the queue longer and there is such a large amount that it increases the chances of things like collisions.

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Expecting companies to provide the servcies they sell you isnt too much to ask and a customer should only be understanding for a short time. What if your electric company provided this level of service to you? or your internet provider? would you just be "understanding" if your internet was out 6+ hours a day, during the time you primarily use it, and they tell you they cant fix the issue due to a chip shortage and then just offer you 7 days of free service.. since wow, that makes up for the product you paid for not working, right?

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Originally Posted by Ayeffle

Does anyone have any tips before i get rid of this game forever.

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Change your sleep schedule so you are awake to play the game when the queues are gone. If you are running into the queue on weekdays it means you play in the afternoon-evnings, so just got to be when off work and play after you wake back up as the queues are basically gone then

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Originally Posted by renachi

Expecting companies to provide the servcies they sell you isnt too much to ask and a customer should only be understanding for a short time. What if your electric company provided this level of service to you? or your internet provider? would you just be "understanding" if your internet was out 6+ hours a day, during the time you primarily use it, and they tell you they cant fix the issue due to a chip shortage and then just offer you 7 days of free service.. since wow, that makes up for the product you paid for not working, right?

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My internet goes out all the time WITHOUT warning and for hours.
And even if I'm understanding to it when it happens, they don't call, email, or anything to tell why its happened, how long it'll be out, or anything.
If they would offer 7 days free (or ANYTHING really), I'd be very happy. However, they DON'T. I can go days without internet monthly, and never get a single penny back.
And they're the only company in our area. So nope to being able to change to someone else.
Being compensated can go a long freaking way.
Specially when you know what its like to NOT EVER be compensated.

FFXIV on the other hand. Provided a service (Endwalker + sub)
You got the codes and I'm assuming put them on your account, meaning. You got the service.

You were warn many, many, MANY times that this service was going to be interrupted once expansion drops.
You stay subbed, knowing the risk.
And as stated already by another, interruption of service is already covered in the ToS. The ToS YOU agree too when you pay for your sub.

I completely disagree with this assessment. You cannot compare your internet issues to this.

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Originally Posted by renachi

Expecting companies to provide the servcies they sell you isnt too much to ask and a customer should only be understanding for a short time. What if your electric company provided this level of service to you? or your internet provider? would you just be "understanding" if your internet was out 6+ hours a day, during the time you primarily use it, and they tell you they cant fix the issue due to a chip shortage and then just offer you 7 days of free service.. since wow, that makes up for the product you paid for not working, right?

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Yes, actually, it does, since the 'product' you're paying for is the subscription service that gives you access to the game itself. Can't access the game? Free days of access are given, with more likely to come. What isn't working is the access to Endwalker. Endwalker itself is fine. You're not getting a refund on Endwalker, you're getting a refund on your subscription to access it.

Really don't understand how that isn't clear lmao

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Originally Posted by SynTepes

My internet goes out all the time WITHOUT warning and for hours.
And even if I'm understanding to it when it happens, they don't call, email, or anything to tell why its happened, how long it'll be out, or anything.
If they would offer 7 days free (or ANYTHING really), I'd be very happy. However, they DON'T. I can go days without internet monthly, and never get a single penny back.
And they're the only company in our area. So nope to being able to change to someone else.
Being compensated can go a long freaking way.
Specially when you know what its like to NOT EVER be compensated.

FFXIV on the other hand. Provided a service (Endwalker + sub)
You got the codes and I'm assuming put them on your account, meaning. You got the service.

You were warn many, many, MANY times that this service was going to be interrupted once expansion drops.
You stay subbed, knowing the risk.
And as stated already by another, interruption of service is already covered in the ToS. The ToS YOU agree too when you pay for your sub.

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Yes we knew it would be a rough start. But the incredibly broad statement they used is easily misinterpreted. This is like telling me the car I'm about to buy has some "overheating issues" and then having it burst into fire as I drive it off the lot.

Also back when I had charter they always prorated everyone bill if they had service outages. Sounds like your ISP are jerks <_<

Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with server congestion on Final Fantasy XIV. Due to the recent release of Endwalker, we are experiencing an extremely high volume in player base which may result in long queue times and connection based errors. We are aware of this matter and have addressed it in the following Lodestone post:

https://na.finalfantasyxiv.com/lodes...9264ac9f24986f

We understand the frustration this matter has caused and our development team is working as hard as they can to address these concerns as soon as possible. We advise checking the Lodestone web site for future updates when they become available concerning these issues.

Thank you for visiting the Final Fantasy XIV Technical Support forums!

… why on earth would you reply in a copy/paste style like this.

People are mad, and you think botposting is going to make it better???

Well I have one thing, WHY is this discussion even on the Technical Support forum without any real issue that has not been worked on and addressed? I'll tell you why, because people here feel that the general forum is not read by any devs... but here I also haven't seen any devs. people calling others apologists here is not warranted, people calling others "entitled" is not warranted. Either case is wrong. We ALL have to deal with the long queues, last night before I went to stream I was in a 3600K+ queue, and I had set myself a good hour ahead of time hoping to get in on time for my stream. I didn't make it, after 2.5-3 hours waiting in queue I started streaming 1.25 hours late. don't tell me because i got in i don't know what it is like to wait what so ever which I have been told. Honestly most people here in these threads that are blaming SE are looking in the short term past, not the long term past. also many have called the issue of the shortage of semi-conductor materials/chips an excuse, as if it doesn't matter but that is a very, very incorrect way of seeing it.

1) the influx of wow players (and other mmo's) started in july/august. The texas semiconductor plants (3 of them) shut down in FEB (BEFORE the influx) due to a huge cold snap that was not expected and the power grid was being destabilized by everyone at home keeping warm and the plants working. The plants shut down to help EVERYONE by helping the power grid to stabalize. then there was a fire in a japanese chip plant that all told hit about 28-30% of the semiconductor/chip manufacturing globally.

2) in 2020 there was a huge rush to get computers to work from home to help contain and control the spread of COVID-19 had left computer manufacturers struggling to keep up with the demand which would still be high even in early 2021. Computers, GPU's were scarce and people were scalping the gpus because they figured well i buy at 300 bucks per item, I got only 3, i'll charge 1,000 bucks or more for something retailing around 450-500 MSRP.... why? GREED. why bring this up here? it is an example of what is going on else where, you know supply vs demand and all that.

3) on the business side, the servers and other equipment besides cables and monitors were in high demand to upgrade networks in 2020 because of the more people that were working from home, and that need never let up and is still in high demand, and just as i mentioned in #2 some suppliers are telling companies outrageous prices for gear. Companies had to make choices across the world on what to do.

4) people have said that SE should have known in advance that the popularity of their game would reach company/title breaking records but there was no indication of that before the shortage. once the shortage happened there was very little ANY company could do to adjust for this.

5) people are saying "Why don't they rent servers from amazon or microsoft, ect.?" well here is a thing, not EVERYTHING works with those virtual servers that microsoft and amazon have available so you can't just incorporate them by a simple copy of the files to them, plus how will you put it into what ever data center that is needed? those are physically linked together, they'd have to engineer software to do this if they even could and that takes 6 months to a year easily and even then the connections would be fragile and could make things worse causing people to complain there.

6) YES I have been impacted, i've fortunately only lost 2 streaming days on this but the EULA does specify you are not guaranteed access to the servers 100% of the time, you may say you pay for a service but if you look at what you agreed to it does say that SE is not responsible for issues that stop you from playing. HOWEVER they do appreciate you and will diligently work to solve any error you get if they can. but just because you work 9-5 and then drive an hour to get home leaving you with less than 5 hours with family and relaxation. Your schedule is not their concern but still because you are having problems and others are as well they are trying to give you back your time.

7th and final point: This is a forum for people who have technical issues, and since the connectivity issue has been identified and addressed the best of their abilities at the current time, you should make a decision of what you intend to do but they have given 7 days to all active payed accounts (not the free trial, but the 30 day free with the base game gets it) and do it. if you really need to address this since the technical side has been addressed I'd recommend you contact SE customer service directly.

You might have noticed I never said anyone was wrong except for calling people names just because you don't like what they say. I did not say that anyone's time is not as important as anyone else's, I only once made comments in a general nature. Come on lets move on and acutally use this forum for what it is intended to be used for instead of a soap box.