Originally Posted by
Catwho
The retainers costing money is a legacy from FFXI, whereupon every extra character used to cost money, and we utilized those extra characters for item storage, earning them the nickname of "mules." At one point I had a base sub fee of whatever XI cost, plus an extra $5/month for each of the extra characters.
For XIV, they kept the item storage aspect (what we really wanted), charged twice as much, added in a bunch more features (use to sell items and also to farm items while you are afk), and then failed to lock down the extra features past the first 2 that are included for free with the base game.
Horse is out of the barn now. If retainers weren't anything more than mules were, it'd be a little less scummy.
Not excusing it, just explaining it, and that's a fundamental mistake SE can't go back and undo. I think at this point offering up to 4 free retainers would help a little bit, but it's still "pay a little extra and get a lot extra" if you're an omni crafter and a fashion hoarder like I am....
But hey, actual extra characters are free!