Standard 1.0 / Legacy -> phisical CE purchase

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Originally Posted by PsychicKoala

It's not possible because the account system was not set up to allow it, it would be an easy thing to program into the account system but the question will be if they are willing to do it or not. And yeah, they will probably done one of those things, as soon as the Customer Support stops being flooded by people complaining about the 1017 issue.

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Even if they don't want to devote any developer time to allow the adding of full retail keys, they should still do something for those of us who are getting screwed here, other than just saying 'Oh, the solution is to give us another $20.'

Especially those of us who ended up with 2 service accounts while trying to add the CE code, because their site was not very clear (An issue they KNOW was a problem, given that they changed their website)... their answer so far has been "Try to get a refund." but anyone here knows... stores aren't going to be willing in most cases to give you a refund for an open game, or a digital product code.

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Originally Posted by Myrrah

Even if they don't want to devote any developer time to allow the adding of full retail keys, they should still do something for those of us who are getting screwed here, other than just saying 'Oh, the solution is to give us another $20.'

Especially those of us who ended up with 2 service accounts while trying to add the CE code, because their site was not very clear (An issue they KNOW was a problem, given that they changed their website)... their answer so far has been "Try to get a refund." but anyone here knows... stores aren't going to be willing in most cases to give you a refund for an open game, or a digital product code.

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not to mention those that purchased through their online site. as they have stated they dont accept refunds...

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Originally Posted by Awesome_penguin

not to mention those that purchased through their online site. as they have stated they dont accept refunds...

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That's even MORE galling... at least I can try and get Amazon to work with me. They're usually pretty good about protecting their customers.

This is NOT the right way to treat your 1.0 players...

man who ever this Khovel person is doesn't have a clue how to read

I finally got a confirmation that they received my initial ticket, 72 hours later. I'm waiting with baited breath to get my 'sorry, you need to buy ANOTHER key, after having bought 1.0 CE and 2.0 CE.'

So very very sad.

i am still on hold with customer support... sure wish i knew how many calls they are getting with NA support...

come on SE answer the phone...been waiting 3 and a half hours...

"SQUARE ENIX Support Center has closed all open tickets over 48 hours old."

Well, that explains where my ticket went. Really SE? Really? So bad...so very very bad....

this is so stupid, i dont understand that point of SE treating their customers so bad... maybe its just the NA/EU customers that get screwed and all the JP players get anything and everything...

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Originally Posted by JDgamechic

"SQUARE ENIX Support Center has closed all open tickets over 48 hours old."

Well, that explains where my ticket went. Really SE? Really? So bad...so very very bad....

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There was an update on lodestone addressing this, there were way too many tickets and they needed to close everything 2 days old. Try sending in another one.