About the EU campaign for maid outfit and fat chocobo

Just a comparison to another company that runs an MMO:

When their expansion came out, they made a mistake with the code that came with the collector's edition for EU. One had to send the bar code of the product via snail mail to France to verify the item. To compensate, the company provided a bonus item to those who mailed the item. Also when someone encounters any issues about promotions, the community reps are quick to respond.

Furthermore, when people complain on their forums, they actually respond to posts if the posts are important and they don't go deleting any thread without saying a word like a communist country censoring its citizens.

All the players here want is some kind of response such as "We're looking into this issue", "We're currently talking to people in charge to see what's wrong", etc but we got nothing so far.

That rubbish is still in print? :confused:

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Originally Posted by DeliriumTrigger

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We hardly can blame people being frustrated to see how is planned the promotion for the UE (not I'm saying you blame people).

NA et JP could have everything within few hours. In UE, it starts in UK, will take at least three months and others countries have no idea what form the promotion will take and how long it will last.

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Originally Posted by Eldevern

We hardly can blame people being frustrated to see how is planned the promotion for the UE (not I'm saying you blame people).

NA et JP could have everything within few hours. In UE, it starts in UK, will take at least three months and others countries have no idea what form the promotion will take and how long it will last.

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And there's also countries not even listed in there, as someone mentioned earlier in the thread, it seems Portugal residents can only pray for the availability of these other campaigns to be spread to other countries, possibly through the purchase of digital goods. It just really feels like we're left out considering the fact that Fanfest is in a completely different year, we didn't have our own servers to begin with and then there's this. Time to pray, I guess.

This promotion is a joke honestly. Shipping cost of the magazine alone to Australia costs more than the actual product. This is a big screw you to EU players. Even worse is that I'm forced to buy this garbage and I need to sub for 3 months?

I guess the radio silence can be interpreted as "everything is going as planned".
It was over in 8h total (over 2 days), even people living in UK can't participate if they wanted to.
This is supposed to be a promotion

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Promotion refers to raising customer awareness of a product or brand, generating sales, and creating brand loyalty.

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- Source
And it misses the mark by all points.
It would be sad if it wasn't so comical. Was an intern organizing this?

And even if that was the only option, at some point you have to realize that with all the different countries and their laws it just won't work.

At this point I'm more interested in what kind of other "special" "promotions" we get for the other countries than the items themselves.

Please look forward to it.™ :rolleyes:

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Originally Posted by BunnyChain

Was an intern organizing this?

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Prolly someone in the EU team who is closely connected to Games Masters /tinfoilhat

Still no word from SE? guess they happy with how the event turned out.

SE: "whats that? our customers dont like the campaign?!"
https://static1.fjcdn.com/thumbnails...a99801542a.gif

Get ready for August and september because like july
http://epicpinterestfail.com/wp-cont...its-a-mess.gif

Comeon SE do the right thing and just add em to mog station.......

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Originally Posted by shepherd

Still no word from SE? guess they happy with how the event turned out.

SE: "whats that? our customers dont like the campaign?!"
https://static1.fjcdn.com/thumbnails...a99801542a.gif

Get ready for August and september because like july
http://epicpinterestfail.com/wp-cont...its-a-mess.gif

Comeon SE do the right thing and just add em to mog station.......

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I'm normally against "add it to the mogstation" - but if the other promotions working the same sh*t, I rather take the station.

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Originally Posted by Rhyku

Does anyone know if the codes for Australia's event will work on any EU account?
Was thinking to just get the bf to buy the items/codes when the Australia event is up.

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The FF XIV copies in the australia's shops are EU versions. So yes, they will get EU item codes in the australia event.

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Originally Posted by DeliriumTrigger

All the players here want is some kind of response such as "We're looking into this issue", "We're currently talking to people in charge to see what's wrong", etc but we got nothing so far.

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I think that's the main thing I have a problem with. The fact that we can't even get a proper response. A generic "Thanks for the feedback!" doesn't quite cut it.

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Originally Posted by Minakoh

And there's also countries not even listed in there, as someone mentioned earlier in the thread, it seems Portugal residents can only pray for the availability of these other campaigns to be spread to other countries, possibly through the purchase of digital goods. It just really feels like we're left out considering the fact that Fanfest is in a completely different year, we didn't have our own servers to begin with and then there's this. Time to pray, I guess.

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Portugal = europe = Chaos datacentre (europe)

Also don't forget the internal market within the EU (no taxes) and that spain is not really much away from the potugal west coast.

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Originally Posted by DeliriumTrigger

Furthermore, when people complain on their forums, they actually respond to posts if the posts are important and they don't go deleting any thread without saying a word like a communist country censoring its citizens.

All the players here want is some kind of response such as "We're looking into this issue", "We're currently talking to people in charge to see what's wrong", etc but we got nothing so far.

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This is what gets on my nerves the most is lack of responses from SE, 62 pages and not one rep has answered the complaints about this campaign just a "Thanks for the feedback!"

feels abit like this atm.
http://i.makeagif.com/media/7-11-2015/jWvOPj.gif

The sad thing about this is while we're complaining here, the campaign can be considered a success from a business standpoint since people are buying the magazine for a reason (increase in sales). PRs could say "the issue is sold out in several places in the UK!" when in fact the number of prints was low in the first place. This could lead to further collabs with the company/people-in-charge.

Greetings,

Several users have reported that they discovered the FFXIV in-game item codes were missing from their issue of the magazine after purchasing from a local retailer.

If you have experienced this issue, please contact gamesmaster@futurenet.com with the subject line ‘Missing FFXIV Codes’ for further assistance.

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Originally Posted by EU_Community_Team

Greetings,

Several users have reported that they discovered the FFXIV in-game item codes were missing from their issue of the magazine after purchasing from a local retailer.

If you have experienced this issue, please contact gamesmaster@futurenet.com with the subject line ‘Missing FFXIV Codes’ for further assistance.

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How many codes which SE would have given to the publisher remain unregistered? So people might have some idea about how rare the remaining codes are. Since you will have no idea which stores in which towns will have any outside of the assumption that some store...somewhere...might have a copy on the shelf; maybe knowing how many codes remain unaccounted for would give some people some hope of finding one. Do you realize that this hunt for codes is costing your players additional money on top of the purchase itself of the magazine (if find one) and/or the delivery charges, whether from phone calls between stores or driving from town to town in the hope that next town might...just might have one. You really should have made sure your partnership deal offered people the 'option' of a digital only purchase rather than requiring physical copies of the magazine to avoid stock and supply issues.

Any idea when the other countries promotions will begin? Will you be putting these items on mogstation after these promotions have ended? Does SE understand or even care why so many people are upset by this promotion? Why they feel annoyed they have to wait 3 months for what other regions got pretty much immediately? Why people are frustrated by the partnership deal SE chose in which the publisher partnered with only allowed for one publication to have the codes instead of freedom of choice among the many others it also publishes and the fact they offer no digital only option so the supply is extremely limited, plus the fact even if get a copy this time around there is no guarantee you can obtain one of more of the other two editions...these are all reasonably fair questions. To be honest this promotion feels more like a lottery at the moment.

You are part of the community team, we are the community. Can you not answer any of those questions and if not, why not? Communication is a good thing, the more the better.

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Originally Posted by EU_Community_Team

Greetings,

Several users have reported that they discovered the FFXIV in-game item codes were missing from their issue of the magazine after purchasing from a local retailer.

If you have experienced this issue, please contact gamesmaster@futurenet.com with the subject line ‘Missing FFXIV Codes’ for further assistance.

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I don't really get it... why did SE promote this magazine... clearly they aren't that good or even care about FFXIV to begin with...

and please please please stop treating EU accounts as seconds citizens (third even...) , cause seriously why should we wait for "months" when players in our own servers already have their items "months" ago without even going throw this mess.

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Originally Posted by EU_Community_Team

Greetings,

Several users have reported that they discovered the FFXIV in-game item codes were missing from their issue of the magazine after purchasing from a local retailer.

If you have experienced this issue, please contact gamesmaster@futurenet.com with the subject line ‘Missing FFXIV Codes’ for further assistance.

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Another question here, Are more copies going to be made for the next issue? I am not sure if you're aware but this months issue sold out within 2 days and there is no signs of it coming back in stock anytime soon.
The magazine IS being sold in the places you've mentioned, asda, tesco etc but it is almost impossible to get because there is lack of purchase, causing shops to only supply like 2 magazines. How will this be sorted? The next issue is the big one its with the glamours, its the main reason people are salty so how are you going to give the fans that pay for this game a fair and equal chance to participate in this promotion because not even the residents of the UK are able to participate ... so what chances do other places have. We need to know if more magazines are going to be made. Reading back, there was a comment from a person saying only 130 magazines were published .. this is not enough for a community this big.

We need more information from you guys, you have all had more than enough time to gather some thoughts and put pen to paper, so lets hear it? Were not asking for this promotion to be stopped...but we are asking for something other than a copy and paste "thankyou for the feedback" response.

Don't lose hope! When the community reps are quiet it might just be that they are still working through details of the other campaigns for Europe and will get back to us when they have something to share. There's still a chance to get codes for people who can't get the magazine once we find out what the other methods are.

Quote:

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Originally Posted by EU_Community_Team

Greetings,

Several users have reported that they discovered the FFXIV in-game item codes were missing from their issue of the magazine after purchasing from a local retailer.

If you have experienced this issue, please contact gamesmaster@futurenet.com with the subject line ‘Missing FFXIV Codes’ for further assistance.

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I think at this point the players are just going to have to accept there's not going to be an official response to the sentiment that "this campaign is terrible".

In a perfect world, we'd have Yoshi P himself come in here and go "OK, I've looked at everything that's been said and the state of the campaign and apologise it wasn't better, and we'll be giving free items to all EU accounts as an apology." ...but then again, if that happened that might cause non EU people to complain. :D

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Originally Posted by Alistaire

I think at this point the players are just going to have to accept there's not going to be an official response to the sentiment that "this campaign is terrible".

In a perfect world, we'd have Yoshi P himself come in here and go "OK, I've looked at everything that's been said and the state of the campaign and apologise it wasn't better, and we'll be giving free items to all EU accounts as an apology." ...but then again, if that happened that might cause non EU people to complain. :D

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I really do not want free items. The price is not the problem for me. It offends me that UK players have a 3 month waiting period vs the immediate obtain-ability other regions got plus the very low supply/stock due to no digital only option is a major problem. The fact even if lucky enough to get one magazine you still might not be able to obtain one or more of the other two is also something that I think SE needs to address.

What I would like is acknowledgment of their customers concerns, empathy and understanding. A promise to do better, a promise that they will not break. I would like it if they put these items on mogstation after the promotion's have ended because they really messed this one up or if not on mogstation then making sure the other EU promotions do not have supply issues, will be simpler to obtain and will also be open to UK residents.

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Originally Posted by Xhon

This is promotion is a joke honestly. Shipping cost of the magazine alone to Australia costs more than the actual product. This is a big screw you to EU players. Even worse is that I'm forced to buy this garbage and I need to sub for 3 months?

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Promotion wasn't meant for people outside UK. That's part of the reason there weren't enough issues for the intended audience.

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Originally Posted by Rufalus

Don't lose hope! When the community reps are quiet it might just be that they are still working through details of the other campaigns for Europe and will get back to us when they have something to share. There's still a chance to get codes for people who can't get the magazine once we find out what the other methods are.

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Unless they specifically say they are looking into it, don't hope for it. Treat this like every other rampant issue out there that get swept under the rug (e.g.: DoL Botting, The Feast boosting, DPS/speed hacking, etc.)

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Originally Posted by EU_Community_Team

Greetings,

Several users have reported that they discovered the FFXIV in-game item codes were missing from their issue of the magazine after purchasing from a local retailer.

If you have experienced this issue, please contact gamesmaster@futurenet.com with the subject line ‘Missing FFXIV Codes’ for further assistance.

---

What about the other issues that were also mentioned? I have been compiling them on the top post so you could look into them.

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Originally Posted by Cakekizyy

Promotion wasn't meant for people outside UK. That's part of the reason there weren't enough issues for the intended audience.

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Actually, it is meant for the UK and people who WILL NOT get a special promotion for their country.

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Originally Posted by Alistaire

I think at this point the players are just going to have to accept there's not going to be an official response to the sentiment that "this campaign is terrible".

In a perfect world, we'd have Yoshi P himself come in here and go "OK, I've looked at everything that's been said and the state of the campaign and apologise it wasn't better, and we'll be giving free items to all EU accounts as an apology." ...but then again, if that happened that might cause non EU people to complain. :D

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Personally, I'm still surprised this thread is still going and it's not deleted yet, considering the lack of proper response and anything (besides your usual "feedback" thingie). I'm honestly expecting the worst at this point.

PS: if that ever happened, we at least had a reason for obtaining free items: the campaign, as of now, literally promotes "FYGM" mentality, and even other countries agree that this promotion is bad. I think Non-Eu players would give us some slack if that ever happened.

Question to the community team: Where can I find the magazine in Saudi Arabia? Searched for it at most known retailers here and I couldn't find it.

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Originally Posted by Alistaire

I think at this point the players are just going to have to accept there's not going to be an official response to the sentiment that "this campaign is terrible".

In a perfect world, we'd have Yoshi P himself come in here and go "OK, I've looked at everything that's been said and the state of the campaign and apologise it wasn't better, and we'll be giving free items to all EU accounts as an apology." ...but then again, if that happened that might cause non EU people to complain. :D

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They have forgotten who is paying their salaries. Simple as that.

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Originally Posted by Alistaire

I think at this point the players are just going to have to accept there's not going to be an official response to the sentiment that "this campaign is terrible".

In a perfect world, we'd have Yoshi P himself come in here and go "OK, I've looked at everything that's been said and the state of the campaign and apologise it wasn't better, and we'll be giving free items to all EU accounts as an apology." ...but then again, if that happened that might cause non EU people to complain. :D

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Well Yoshi-p might be the head of the dev team for XIV but there other people higher then him and most likely even in different department of SE that most likely make these decisions.

I contacted gamesmaster@futurenet.com a couple days ago as recommended by the community team to get some questions answered. Got a reply earlier today. Here is the (summarised) exchange for anyone interested:

My email:
"1. Is it possible more stock will be added?
2. If not, does the code for the Final Fantasy XIV promotion also come with the digital version of the magazine?
I am a huge Final Fantasy XIV fan and I would really like to get my hands on all 3 codes as well as the Chocobo mount. The other regions weren't subject to availability with their promotions, so if it's limited to the availability of just the physical issue then it's not really fair to the European fans of the game. =/"

The reply I got:
"1. Unfortunately we've added all the stock we can to the online site so it's unlikely we'll be able to add any more here.
2. The codes are not available with the digital edition of the magazine.
Just to make you super aware of the situation going forward, this is just one of the planned code giveaways which will happen across Europe, not the only one. We've got the codes out there first, but if you're unable to get a hold of the items then there will be more chances to do so in the future."

Now to wait for a hopefully better opportunity to obtain these items. =/

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Originally Posted by Luxyn

The reply I got:
"1. Unfortunately we've added all the stock we can to the online site so it's unlikely we'll be able to add any more here.
2. The codes are not available with the digital edition of the magazine.
Just to make you super aware of the situation going forward, this is just one of the planned code giveaways which will happen across Europe, not the only one. We've got the codes out there first, but if you're unable to get a hold of the items then there will be more chances to do so in the future."

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#2 is the biggest part I don't get. They're codes for virtual things; why limit it to people buying trees cut down to make an old medium? If you pay the same amount for their digital edition it shouldn't even have remotely been a problem.

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Originally Posted by Felis

The FF XIV copies in the australia's shops are EU versions. So yes, they will get EU item codes in the australia event.

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Brilliant, thank you! :D

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Originally Posted by Alistaire

#2 is the biggest part I don't get. They're codes for virtual things; why limit it to people buying trees cut down to make an old medium? If you pay the same amount for their digital edition it shouldn't even have remotely been a problem.

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I agree, but I assume because digital copies cost less and they want to get paid more for that (I'm just assuming).

That or they just didn't care enough, which I think it's more correct answer, since that any other method (especially digital) would've been far better than this.

We get a response from the community rep every 3 days so they'll probably reply on the 22nd.
http://i.imgur.com/Z6pQG3P.png

I hope we get news about the campaign for Italy soon. My country tends to be years late in all sort of things...

Given that the community managers have indicated that further promotional opportunities are on their way, could it be that the magazine tie-in in the UK was an early opportunity for UK players and that a pan-European promotion was/is already planned, but not yet available?

I mention this because people are making a lot of unwarranted assumptions in this topic, jumping to conclusions based on those assumptions and reacting as if their conclusion is fact, instead of assumption. Better to wait for facts than jump to conclusions and look foolish, don't you think?

Organizing a promotion that crosses 20+ national borders and legal jurasdictions is a non trivial task. Organizing a magazine driven promowithin a single country is a mere fraction of that work. Please consider that the marketing team has to negotiate in each country to cover the region, not just one umberella agreement.

Taken on it's own, the current UK promotion is ill conceived, not least because of the limited availability of a print magazine, but also due to the lackof relevance print media has with gamers today. So, I'm not defending the current promotion. What I am saying is that the full plan is not known, and as much as it is trying the patience of European players, you do need to wait for more information, before concluding things aboutthis campaign.

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Originally Posted by Kosmos992k

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Given that the SE HQ is located in London and the UK, most if not all the time, gets the bigger slice of the pie when it comes to EU promotions, how can the rest of us EU players not be concerned with the current state of the campaign? Since the EU rep is basically ignoring a lot of the concerns of the players, all we can do is express our worry. There's a lot of what ifs here. Main one is: if the codes/issues run out how are we going to get them? Of course the UK players will have to get it from neighboring countries. From this point on, nothing is assured, nothing is clarified and we are waiting for answers.

Personally I am bumping and updating this thread not just compile the issues and complaints, but also to prevent this issue from getting swept under the rug.

ONE MORE THING...
The Community Rep's response is actually late since players have already mentioned about emailing Games Master. This one was posted 15/July which is 4 days before the rep clarified it. There's also a looming problem with limited available codes in their office to be provided to those who have missing codes.

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Originally Posted by Malin-HunnysMonsta

*~*~Update~*~*

Regarding my missing codes from one of the two magazines I purchased yesterday afternoon.

I contacted the head company that owns Games Master, Games Radar, late last night (through their onsite emailing page) and also emailed Games Master through the email provided on their Facebook this morning.
Games Master (I assume the latter email is more reliable than the first) replied not too long ago apologising for my lack of code slip in my purchased magazine and requested a photo of the magazine (as proof of ownership/ purchase). I sent the photo and they said they will be sending a replacement code slip asap.

To those that have bought a mag and not had the code within, please contact the company and they should ship one out to you.
Be warned, apparently within the office they have a limited supply of spare code leaflets, but I'm hoping all should be okay for those who bought and missed out. :)

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Originally Posted by Kosmos992k

I mention this because people are making a lot of unwarranted assumptions in this topic, jumping to conclusions based on those assumptions and reacting as if their conclusion is fact, instead of assumption. Better to wait for facts than jump to conclusions and look foolish, don't you think?

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Wait and see is a double edged sword because if do not comment on what is currently the case they may not improve or do better with the later ones and it could be a repeat of how badly this one was done. At the same time what we have currently is not good, there is good enough reason to complain about that and hopefully SE is listening and taking what is said on board and using it to improve the other EU ones (even though they seem to the most part be ignoring the majority of points made in here when they leave any comments of their own). It would be more foolish to say nothing and be stuck with another bad deal for other EU promotions because there would of have been no complaints on the previous one.