You nailed it with the working as a team part. Kinda making assumptions about being a parser hero. Many of those people probably don't even have one.
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To fix this they should just have Vishap sit there and let you kill him.
That's brilliant, in the cutscene a piano falls from the sky killing vishap!
Then after that, we'd have the problem of the same people complaining it's too hard complain about not being able to find the duty's exit. I think they should just cut the fight all together to appease the lowest common denominator.
Everyone knows. Deep down. 5-10% echo if you make it to 1st Dragon killer.
Max of 25-50% echo.
This would be enough that many more people will get win... however...
Chains last longer 3 seconds longer with each echo upgrade.
NPC get Echo too.
But really give us more tomes.
The difficulty is fine, the fact that the trial takes 15-20 minutes to wipe is the problem. A reset option and/or adjustment to the rewards for clearing would make me use Trials Roulette again, and would stop most of the instant dropouts.
The only change Steps of Faith needs is the ability to reset the fight without having to wait until the end when you lose. Nerfs, no. People need to learn how to learn and work together. Stop expecting everything to be a face rollover like most of the MSQ has been so far. SE already said they wanted to make the game more challenging, time to learn how to play the game.
It doesn't need to be made easier; just put it in main story roulette. Then people might even like it vs the other options.