NA PS3 Players with Collectors Edition Pre-Orders in PSN

I can't believe this, I have been on the forum and constantly checking my XMB box all day. I want to play this game TODAY!!! How do we get the short end of the stick just because we Pre-ordered this as soon as it becomes available for us?!? We deserve much more than just a simple refund!! RANT people RANT!!!! lol

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Originally Posted by Raven86

I can't believe this, I have been on the forum and constantly checking my XMB box all day. I want to play this game TODAY!!! How do we get the short end of the stick just because we Pre-ordered this as soon as it becomes available for us?!? We deserve much more than just a simple refund!! RANT people RANT!!!! lol

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been there. done that.. XD

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Originally Posted by Raven86

I can't believe this, I have been on the forum and constantly checking my XMB box all day. I want to play this game TODAY!!! How do we get the short end of the stick just because we Pre-ordered this as soon as it becomes available for us?!? We deserve much more than just a simple refund!! RANT people RANT!!!! lol

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Yeah, it's a huge bummer but as you say they are crediting our account. Think of how much money they had to eat because of these unforeseen circumstances. That's telling us they care about customer retention, and how we feel about SquareEnix as a brand.

Besides, Bayohne stated that it's pretty much out of their hands at this point since Sony distributes the vouchers, and I seriously doubt we'll get them today. Possibly not even tomorrow. But what else can the SquareEnix do? I think even though we're not able to join in on early access (SUPER sux), they're doing good business by refunding our accounts along with a copy of the game we initially bought at no charge.

Note: As far as I know, PSN does not give cash back. Like Gamestop, they only credit our accounts to ensure they've got our money.

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Originally Posted by Kamina33

Yeah, it's a huge bummer but as you say they are crediting our account. Think of how much money they had to eat because of these unforeseen circumstances. That's telling us they care about customer retention, and how we feel about SquareEnix as a brand.

Besides, Bayohne stated that it's pretty much out of their hands at this point since Sony distributes the vouchers, and I seriously doubt we'll get them today. Possibly not even tomorrow. But what else can the SquareEnix do? I think even though we're not able to join in on early access (SUPER sux), they're doing good business by refunding our accounts along with a copy of the game we initially bought at no charge.

Note: As far as I know, PSN does not give cash back. Like Gamestop, they only credit our accounts to ensure they've got our money.

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super bummer on why Std Ed preorders were given first priority. at least SqEx could have made it clear to sony to issue us with the vouchers first.

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Originally Posted by beater49

super bummer on why Std Ed preorders were given first priority. at least SqEx could have made it clear to sony to issue us with the vouchers first.

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Yeah I agree.

A friend had suggested earlier (and it was also mentioned on this thread a few pages back) that the CE customers are likely already along for the ride regardless of problems encountered. While I don't think that's fair, if it's true then it certainly applies to me LOL. From a business standpoint, if you are fairly confident a certain type of customer is going to stick around no matter what, you pay slightly less attention to them when others are on the cusp of potentially leaving forever. It's also entirely possible that the vouchers can only be distributed by format of the purchase, where mass messaging takes time to send out and can only be sent one purchase format at a time. Also, the amount of people that bought the standard edition could possibly be much higher than CE individuals, and along that vein there's more profit to be lost subscription-wise with the standard edition-- so they were attended to, and vouchers sent out in that direction first.

Of course, this is all just speculation. Maybe they flipped a coin. All I know is being able to play tomorrow with PSN credit and complimentary copy of game would be fine by me.

Who do we contact if we did not receive our voucher yet?

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Originally Posted by beater49

super bummer on why Std Ed preorders were given first priority. at least SqEx could have made it clear to sony to issue us with the vouchers first.

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the least they could do is post in the launcher that the NA PSN preorders on AUG 13 -15 are not yet fully resolved. because they had an earlier post saying that it was solved, but as we all know, it still isn't.

I will be the first to say and dont flame me trying to be positive, from what I've been seeing on the tech support page....... we have not missed much but a bunch of other errors and at least we are getting the game for free ( in hope that us CE guys do get a voucher). Soooooooo I am overall not to upset right now cause I could have paid for this and be getting the Error 900000 and not getting into instances right now.
Just food for though and trying to calm some peeps down!

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Originally Posted by yoshi1996

Who do we contact if we did not receive our voucher yet?

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Hi, you may contact sony since they handle the voucher distribution. but SqEx may also have had the distribution put on hold. we don't really know unless they post something.

I just edited the OP to include bayohne's reply...XD

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Originally Posted by beater49

the least they could do is post in the launcher that the NA PSN preorders on AUG 13 -15 are not yet fully resolved. because they had an earlier post saying that it was solved, but as we all know, it still isn't.

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On this I definitely agree. We drove ourselves crazy with 30+ pages of questions and guesses until they finally made a statement here. A notice before all that would have been nice.

Just thought I'd add my misery to the list :)
West Coast Canada. Pre-Ordered PS3 CE on the first day, used my 20-digit code eventually on Thursday, got EU PS3 code and nothing I tried let it work or got me a new one.

Does this mean I'm getting a refund? I'm not sure about this 59.99 but mine was $100 after shipping. I'll check my PSN but my wife is playing FF1...

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Originally Posted by woobikus

Just thought I'd add my misery to the list :)
West Coast Canada. Pre-Ordered PS3 CE on the first day, used my 20-digit code eventually on Thursday, got EU PS3 code and nothing I tried let it work or got me a new one.

Does this mean I'm getting a refund? I'm not sure about this 59.99 but mine was $100 after shipping. I'll check my PSN but my wife is playing FF1...

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this thread is for the digital CE pre-order on PSN but i do believe that there is a thread on the tech support page about this problem also

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Originally Posted by woobikus

Just thought I'd add my misery to the list :)
West Coast Canada. Pre-Ordered PS3 CE on the first day, used my 20-digit code eventually on Thursday, got EU PS3 code and nothing I tried let it work or got me a new one.

Does this mean I'm getting a refund? I'm not sure about this 59.99 but mine was $100 after shipping. I'll check my PSN but my wife is playing FF1...

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im sorry but the refund only applies to those who preordered via PSN. PSN preorders DO NOT have 20 digit codes.

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Originally Posted by Dcc1464

I will be the first to say and dont flame me trying to be positive, from what I've been seeing on the tech support page....... we have not missed much but a bunch of other errors and at least we are getting the game for free ( in hope that us CE guys do get a voucher). Soooooooo I am overall not to upset right now cause I could have paid for this and be getting the Error 900000 and not getting into instances right now.
Just food for though and trying to calm some peeps down!

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This.

After all's said and done, we might have lucked out. Still though, was really looking forward to early access. Crashes, maintenance and all.

Strange I check my Sony account on the purchase history Final Fantasy XIV disappear and even also on Download List not even there anymore. I do see my email that It shown I already purchase, therefore with NO serial key/ code. (Pre-Order on August 16th)

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Originally Posted by Aliton

Strange I check my Sony account on the purchase history Final Fantasy XIV disappear and even also on Download List not even there anymore. I do see my email that It shown I already purchase, therefore with NO serial key/ code. (Pre-Order on August 16th)

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are you not able to join early access? because afaik preorders on the 16th onwards should be ok.

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Originally Posted by Kamina33

This.

After all's said and done, we might have lucked out. Still though, was really looking forward to early access. Crashes, maintenance and all.

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I got up 5hr early to my 7hr drive in hopes of playing before my cross-country road trip just to find this! but like you said we may have lucked out

Yeah pre-order through SE directly. That would be even worse, to have to go through the same troubles and not even get a refund while others do? Ouch.

No messages or anything in my PSN, SEN account or SE account pages. Just for fun I tried my 20 digit code under Add Game and it says invalid :)

Off to find the PS3 SE Pre-Order problem thread!

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Originally Posted by woobikus

Yeah pre-order through SE directly. That would be even worse, to have to go through the same troubles and not even get a refund while others do? Ouch.

No messages or anything in my PSN, SEN account or SE account pages. Just for fun I tried my 20 digit code under Add Game and it says invalid :)

Off to find the PS3 SE Pre-Order problem thread!

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can i have your code? maybe it'll work with my account... lol XD

It seem fine because I save the file from Phase 4 Beta and update to the EA. But strange thing that I did not get any of the code that suppose send the message.

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Originally Posted by Aliton

It seem fine because I save the file from Phase 4 Beta and update to the EA. But strange thing that I did not get any of the code that suppose send the message.

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if you preordered from PSN then you wouldn't receive any code, because there isnt any, ever. XD

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Originally Posted by Dcc1464

i have an EA code if someone want to try it. i'm afraid it will kill my CE as the EA code is for a non-CE pre-order i did through amazon but killed when i saw the digital download

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hmmmm... what to do.... XD

I'm under the impression that trading, or sharing pre-order codes is against the terms and conditions of this forum. Not 100% sure on this, but FYI anyway.

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Originally Posted by Kamina33

I'm under the impression that trading, or sharing pre-order codes is against the terms and conditions of this forum. Not 100% sure on this, but FYI anyway.

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Didnt know that.... sry i retract my previous offer

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Originally Posted by Dcc1464

Didnt know that.... sry i retract my previous offer

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haha. bumped! XD

anyone got their codes yet? XD

as i recall, XMB msgs were received by StdEd buyers at around 12 midnight(PDT). Maybe today at midnight PDT we get ours? XD

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Originally Posted by beater49

as i recall, XMB msgs were received by StdEd buyers at around 12 midnight(PDT). Maybe today at midnight PDT we get ours? XD

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I hope. I want to see a buncha posts by you guys saying you got your mails hy the time i get off work!

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Originally Posted by beater49

as i recall, XMB msgs were received by StdEd buyers at around 12 midnight(PDT). Maybe today at midnight PDT we get ours? XD

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(8) Walk free, walk free, walk free, BELIEVE!!(8)

Nothing yet, I'm gonna sleep lol

*sad bump*

I bought the 98~$ bundle with fireworks and shit even a map of the damn ffxiv world but what? no EA code or anything else, my PS3 EA code is from another region and when i try to redeem it in the PSN its not accepted. Thanks Square-enix. good job.

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Originally Posted by lehobbit

I bought the 98~$ bundle with fireworks and shit even a map of the damn ffxiv world but what? no EA code or anything else, my PS3 EA code is from another region and when i try to redeem it in the PSN its not accepted. Thanks Square-enix. good job.

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While that's a bummer, the map sounds really cool. ^.^

You know how ps3 updates on Tuesdays so I say best bet is then since we know Tuesday they actually do something

I will be so sad if it isn't until Tuesday =(

im hoping its this midnight! XD

Man, I was hoping to check back and see resolution. At least they answered, that's a start

so whose gonna spam sony support for this?

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Originally Posted by Bayohne

I'm very sorry, everyone. I know you would like an ETA for this, but I'm afraid I do not have one for you. I apologize, but only Sony knows for sure when these messages will be sent out as they are the ones that deliver them.

Unfortunately, we have no way to check when these will be sent to the affected users.

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will someone do it please... :)

Well, I've pretty much given up on EA. I'll just expect the message on Monday/Tuesday.