"No Valid Service" PS3 [XMB] Mail.

Use the refund to get standard edition, at least then you can play now. You will however get screwed out of ALL preorder items as none of mine have shown up, When you go into PSN DO NOT re download just purchase then log in and you will get the new patch and should be good to go

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Originally Posted by NeKr0

Use the refund to get standard edition, at least then you can play now. You will however get screwed out of ALL preorder items as none of mine have shown up, When you go into PSN DO NOT re download just purchase then log in and you will get the new patch and should be good to go

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They going to give us the game for free ill wait and all the preoder items they going to be delivered the 27th

I don't think most people want to waste our compensation and repurchase an edition we don't want.

http://preorder.na.finalfantasyxiv.com/ For people who have the pre-order of ARR, however people who are not ARR but legacy are still boned if they dont have the client

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Originally Posted by Edon

http://preorder.na.finalfantasyxiv.com/ For people who have the pre-order of ARR, however people who are not ARR but legacy are still boned if they dont have the client

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This if for the PS3 digital preorder. We aren't required to put in any codes or given any. People who got the CE have not been helped yet while buyers of the SE have.

common some admin say something

Still nothing... ¬_¬

Yes where are the admins!? This is ridiculous. And error 3102 is back so even when this does get resolved I'll be too scared to zone area for fear of returning the limbo but I'm not ping to get ahead of myself. I may not get to play at all.

What's someone got to do to get an answer in here!? Cause being patient isn't helping and its wearing thin.

I used the refund and can play EA now...

For me, EA is more important than free game...more than anything else...

i think i never going to play x_X

No new news, but just to add to the data pool.

Bought the CE version on 8/13, got the refund last night, but still no message or voucher or anything.

funny story, tried to play on my PC, worked just fine with no problems (my pc is a P.O.S so i don't want to play on it) but tried my ps3 and got that "no valid service" error.../sigh

Reporting in... still nothing.

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Originally Posted by SoopaMan2K

Reporting in... still nothing.

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Me neither... U_U

I've seen a LOT of misinformation posted in this thread, and as someone who had the same issue, but is now all fixed up, let me give you some first hand advice.

Last night, SONY, not SE refunded the price YOU PAID for your game to your wallet on the PS Store. If you bought CE, you got 59.99 back, if you bought SE, you only got 39.99 back.

A lot of people panicked last night and either bought the opposite version that they originally had or went through extreme lengths to get the client ready for today. Stupid move on their part. They were scared by idiots who didn't know what the hell they were talking about. Those of us who waited for something official to happen received a message in their XMB mail box with a voucher containing a preorder code for the game. I got the CE version because that's what I originally ordered... not sure if they upgraded SE buyers to CE or not. So now I have 59.99 in my PS wallet, and a copy of A Realm Reborn for free. Life is good... because I DIDN'T PANIC.

If you preordered off PSN between Aug 13-15 you should get the same deal. Not sure why you haven't yet but it will come.

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Originally Posted by Ramzi

I've seen a LOT of misinformation posted in this thread, and as someone who had the same issue, but is now all fixed up, let me give you some first hand advice.

Last night, SONY, not SE refunded the price YOU PAID for your game to your wallet on the PS Store. If you bought CE, you got 59.99 back, if you bought SE, you only got 39.99 back.

A lot of people panicked last night and either bought the opposite version that they originally had or went through extreme lengths to get the client ready for today. Stupid move on their part. They were scared by idiots who didn't know what the hell they were talking about. Those of us who waited for something official to happen received a message in their XMB mail box with a voucher containing a preorder code for the game. I got the CE version because that's what I originally ordered... not sure if they upgraded SE buyers to CE or not. So now I have 59.99 in my PS wallet, and a copy of A Realm Reborn for free. Life is good... because I DIDN'T PANIC.

If you preordered off PSN between Aug 13-15 you should get the same deal. Not sure why you haven't yet but it will come.

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You got the message xmb for CE? A LOT of us if not everyone havent got the message

So, let me get this straight. As for Legacy status players (who really have the Legacy icon on their SE profile and have only one SE account, so there's no misconfiguration between accounts), and who are getting the "No valid or active service account" error, we need to do the following?

1) purchase the game
2) launch it without downloading it and start playing
3) request a refund
4) wait until the final release, after Early Access, to get our bonus Legacy status items

And this is true whether it's from Playstation Network or Amazon or whatever vendor? Is that correct? Is PSN reliable for getting refunds, and they'll refund a game which remains installed?

So we were supposed to have just been able to log in directly, as we had done in the beta phase, but there's some bug? And I don't have to link my PSN account to my SE account? I didn't, because I don't know what that does, or why it could be needed, and I don't know where to do it anyway.

I have not received anything from SE or PSN in my messages inbox on my PS3, but it sounds like that's only for people who had purchased ARR (not Legacy status?). Unsurprisingly, I have received no response to my ticket filed at 5am CDT with Square Enix.

Thanks.

EDIT: I just called PSN and they said they have no notes on the issue of legacy transfers, and that refunds are only taken on a case-by-case basis, so don't rely on that at PSN. I checked Amazon and they claim to have Early Access as a "bonus offer", but don't buy the downloadable version because those aren't refundable.

EDIT: I just tried this. It creates a new FFXIV service account. It'll give you the option to import the appearance of your previous character (in my case, from beta phase 4), but it'll make you otherwise start over from scratch. So, given that I have a pretty good Legacy character at level 37 (and a few level 15 jobs), a Goobbue, a Chocobo whistle, and a pile of money, I have to say "forget this!" and call Square Enix on Monday. *fuming*

And the result is that now I can log in but then when I select my Legacy account, I get error 3108, saying that my account is registered on another platform (Windows) and can't be used on this platform (PS3). I had started Legacy status on Windows, obviously, since that was the only platform at the time. This is incomprehensible.

Bought CE on 15th. Still no access and no message. Really glad I went to sleep an hour after EA started otherwise I would have gone crazy by now. This is really fucked up.

Quote:

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Originally Posted by Ramzi

I've seen a LOT of misinformation posted in this thread, and as someone who had the same issue, but is now all fixed up, let me give you some first hand advice.

Last night, SONY, not SE refunded the price YOU PAID for your game to your wallet on the PS Store. If you bought CE, you got 59.99 back, if you bought SE, you only got 39.99 back.

A lot of people panicked last night and either bought the opposite version that they originally had or went through extreme lengths to get the client ready for today. Stupid move on their part. They were scared by idiots who didn't know what the hell they were talking about. Those of us who waited for something official to happen received a message in their XMB mail box with a voucher containing a preorder code for the game. I got the CE version because that's what I originally ordered... not sure if they upgraded SE buyers to CE or not. So now I have 59.99 in my PS wallet, and a copy of A Realm Reborn for free. Life is good... because I DIDN'T PANIC.

If you preordered off PSN between Aug 13-15 you should get the same deal. Not sure why you haven't yet but it will come.

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Life is good FOR YOU but many of us haven't gotten this message. Classy referring to people as idiots though. Must be a good view from up there on your high horse.

So I was refunded the 59.99 and my service says it was expired on 8/23 but I haven't gotten a voucher/message to re-download the CE. Should I use my refund to get the SE?

No just wait.

Now, I'm OK with the new purchase of Standard Edition from refund. Playing EA and don't care about free CE anymore, just wait to upgrade later when Square open the upgrade to CE system.

But I'm wondering that the free game code they will send us via XMB is locked for our PSN only or not? Can I give or sell that code to my friends?

PS. Still didn't get any message or code. If I'm not purchase the SE one and waiting for it, It can make crazy to WAIT, WAIT and WAIT!

I was on the phone with Sony earlier this afternoon and the Rep told me we should see something Sunday or Monday. Most likely Monday.

No message or code here too. :(

I really hope this is fixed at launch. I'll start freaking out if i can't play at launch.

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Originally Posted by SoopaMan2K

I was on the phone with Sony earlier this afternoon and the Rep told me we should see something Sunday or Monday. Most likely Monday.

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lol. Great. That's some early access right there. Oh well thanks for the info from your call.

Have they started working on this issue?

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Originally Posted by smuckola

So, let me get this straight. As for Legacy status players (who really have the Legacy icon on their SE profile and have only one SE account, so there's no misconfiguration between accounts), and who are getting the "No valid or active service account" error, we need to do the following?

1) purchase the game
2) launch it without downloading it and start playing
3) request a refund
4) wait until the final release, after Early Access, to get our bonus Legacy status items

And this is true whether it's from Playstation Network or Amazon or whatever vendor? Is that correct? Is PSN reliable for getting refunds, and they'll refund a game which remains installed?

So we were supposed to have just been able to log in directly, as we had done in the beta phase, but there's some bug? And I don't have to link my PSN account to my SE account? I didn't, because I don't know what that does, or why it could be needed, and I don't know where to do it anyway.

I have not received anything from SE or PSN in my messages inbox on my PS3, but it sounds like that's only for people who had purchased ARR (not Legacy status?). Unsurprisingly, I have received no response to my ticket filed at 5am CDT with Square Enix.

Thanks.

EDIT: I just called PSN and they said they have no notes on the issue of legacy transfers, and that refunds are only taken on a case-by-case basis, so don't rely on that at PSN. I checked Amazon and they claim to have Early Access as a "bonus offer", but don't buy the downloadable version because those aren't refundable.

EDIT: I just tried this. It creates a new FFXIV service account. It'll give you the option to import the appearance of your previous character (in my case, from beta phase 4), but it'll make you otherwise start over from scratch. So, given that I have a pretty good Legacy character at level 37 (and a few level 15 jobs), a Goobbue, a Chocobo whistle, and a pile of money, I have to say "forget this!" and call Square Enix on Monday. *fuming*

And the result is that now I can log in but then when I select my Legacy account, I get error 3108, saying that my account is registered on another platform (Windows) and can't be used on this platform (PS3). I had started Legacy status on Windows, obviously, since that was the only platform at the time. This is incomprehensible.

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I fixed it. I followed these instructions. I had gotten a 3108 because after I redeemed my code from Amazon, I accidentally created a new service account. The PS3 screen showed my Legacy account info and the only button was 'create new account', so I confusingly clicked it... because the real button was off the bottom of the screen, and you have to manually use the gamepad like a mouse and scroll down.

Do not create a new service account!

Sorry, Amazon; maybe you should beat the heck out of Square Enix to get them to properly provision their customers and partners on their next product launch.

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Originally Posted by nore1021

Have they started working on this issue?

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Yeah, if you were affected, you would get your refund and a free copy of "Your" order.

Anyone order the ps3 version from SE and get a code for PC? If so, have you gotten this resolved yet? What did you do? No answer from support. 24 hours now.

Just so SE knows (being optimistic that they will read this), it isn't just people who ordered from PSN and isn't just 1.0 or Legacy members. It isn't just people who ordered in August. I am not a Legacy member. I did not order from PSN. I ordered back in June from SE itself. I am having the same message of No Valid or Active Service. I checked my SE Member account. The game shows registered. I checked my SE Account Management site. Again it shows registered. My PSN account is linked to my SE account. I have done all that I know to do. I submitted a ticket through their email, but SE won't be in the office to read it until Monday. I can't do chat or even call because they won't be in until Monday. I bought the (PS3) CE. Without Early Access, that is one expensive art book!

more than 28 hours waiting for a fix and anything i think they just trolling us playing with our feelings :(

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Originally Posted by ArtemisLionsward

So I was refunded the 59.99 and my service says it was expired on 8/23 but I haven't gotten a voucher/message to re-download the CE. Should I use my refund to get the SE?

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please go here

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Originally Posted by Naberrie

For the record, though I have my refund, I've yet to receive any message from PSN nor any voucher.

I'm playing right now using the months-old EA code I got from Amazon until I hear something from PSN. But don't assume everyone has the same access to re-download that you do, because we don't.

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did you preorder CE? please go here

why god why i choose CE this is a nightmare, ill wake up in the morning and nothing its ever happened

i got my msg yeeeeeei fuck yeaaaaaaaaaaaaaaaaaaaaaaaah

Yeah, I saw my message too. Thanks SE!

Ok, I just receive the Refund Mail and I use it to Start de Download of the "Updated" Client...

But now I have 2 Services Accounts... ?? O.o

Can someone please explain me what's happening??