Final Fantasy Vana'Diel Collection 3! (Now with Epic Items~)

[Teraniku]

I understand everyone's frustration, but seriously They're trying to attract new players, which is why the hat only works from lvl 1-30. That's why it's included in this collection. I could use the hat, but I can use the $20 better someplace else. Lot's of wailing and gnashing of teeth in this thread, oh and an overblown sense of entitlement from some posters.

[Coldbrand]

Yeah, how dare we expect ethical business conduct from the person that gets our money on a regular basis. So indignant of us.

[Kaych]

Yeah, how dare we expect ethical business conduct from the person that gets our money on a regular basis. So indignant of us.

<3 Just <3 this ^_-

[Teraniku]

Yeah, how dare we expect ethical business conduct from the person that gets our money on a regular basis. So indignant of us.

How are they being unethical? We pay the sub fees, they keep the servers up, that's the deal. Ya the same unethical SE that waived a month of service fees because they had to shut the servers down for 2 weeks because of a national disaster. Not charging monthly fees for for XIV until they get the game up to snuff. Oh, that's right, it's only unethical when you don't get something you want. My bad.

[Coldbrand]

It's unethical when they give people something special for buying the same thing you did in a different package that would otherwise be virtually indistinguishable and basically is a not so subtle way asks their consumers to buy an exact copy of what they already have for reason. Stop being an apologist for bad business.

[Unaisis]

It's unethical when they give people something special for buying the same thing you did in a different package that would otherwise be virtually indistinguishable and basically is a not so subtle way asks their consumers to buy an exact copy of what they already have for reason. Stop being an apologist for bad business.

^ i think that this explains the feeling i got in my lower gut when i read about the new 11 bundle

[Kimble]

So I guess no one had fun with abyssea the last like, 9 months its been out? lol

[Randwolf]

If you want a prime example of how this works, you can see it in any business. Take any store that provides some sort of merchandise and has an established clientele. Grocery stores are good examples. They use frequent buyer cards. The longer you stay, the more points you have, the more things you can get. New customers still get the discounts. But, they don't have the points to get other things, such as special items or special discounts. But, they will if they stick around. There's a reason that most businesses will hand long-time customers with a problem to the manager immediately.

The goal of any business is to keep long-time customers happy. The longer they are customers, the happier you try and make them. Because, they have a pattern of buying at your store. Also, when the competition comes along, you don't want your long time customers thinking they could get treated just as well, if not better, at your competitors.

The rule of thumb for business is you don't want to make loyal customers feel like they are lesser valued than new customers. I buy all my dog stuff at a small 'mom and pop' style store. They know me by name. While the store is well-stocked, there are occasions when they don't have something. Even though I know I could probably get it immediately, and maybe cheaper, at one of the pet super stores, I simply have them order it and wait a couple more days. Now, if I felt I was just a number to them or, they left me hanging because a new customer walked in, I'd be shopping at the pet super store. Probably not the first time they did it. Since, I would assume from our long relationship that there must have been a reason. But, after a couple displays of that, I wouldn't shop there anymore. And, if the roles were reversed, I'm guessing the new customer wouldn't be back a second time.

So, while a pet store and a game are two different things, the bottom line in business is that your long-time customers should never feel second best. And, in fact, your long-time customers should feel they get treated a step above a brand new patron. Especially, when the item you're giving your new customer costs you nothing to provide.

[Kimble]

So, I guess, you all feel you should also be given any special event items that have been given for attending Vanfest, etc?

[Randwolf]

So I guess no one had fun with abyssea the last like, 9 months its been out? lol

You are so totally off-base it's ridiculous. Perhaps, if we had been given it for free and/or not charged to play, we really would have no basis for complaint. Instead, for nine months more than brand new people, we've been giving S/E money each month as well as paying full price for the add-ons.