Error Code: FFXI - 3101

[Pudringchumenes]

Good morning! Thank you for posting in the Final Fantasy XI Technical Support Forums.

I am very sorry for the trouble you're having logging in. Error Code FFXI-3101 indicates a transmission error with the lobby server, which typically means your game client is struggling to maintain a stable connection during the login process.

To help get you back into the game, you could try a few common fixes:

Power cycle your router and PC to refresh the connection.
Check that PlayOnline is allowed through your Windows Firewall.
Ensure DirectPlay is enabled in your 'Windows Features' if you are on Windows 11.

If you have any more questions or concerns, please post again in the technical support forums.

Thank you for visiting the Final Fantasy XI Technical Support Forums!

[ReiK]

Still no luck. Being told it's my ISP and after doing everything asked, still the same error. Apologies for the spam, I just don't know what to do anymore.

[Thampbayoyows]

Thank you for posting in the Final Fantasy XI Technical Support Forums!

We understand the frustration this matter may cause.

Please confirm if you have tried the following troubleshooting steps below:

- Within Microsoft Edge, click the "Settings" option on the top right of the browser (under the three dots shown) and go to "Privacy, Search and Services" and go to the "Tracking Prevention" section. Make sure it is turned on and select the "Balanced" option

- Additionally, if any settings have been changed overall, it is best to keep things at default which you can perform manually by using the "Reset Settings" option under the "Settings" tab. Lastly, please ensure that Microsoft Edge is up to date by using the "Settings" > "About Microsoft Edge" option near the bottom left.

- Try to set to a Borderless Window.

- If the suggestions provided above do not resolve the issue, there may be a communication error.

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:

TCP - 25, 80, 110, 443, 50000-65535
UDP - 53, 50000-65535

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings. Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting your provider and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

- Additionally please provide a tracert for us to check.


Thank you for visiting the Final Fantasy XI Technical Support Forums!

[ReiK]

- Microsoft Edge setting is set to balanced and is up to date.

- Game set to borderless windowed

- All ports listed are open.

- Directly connected to my modem, firewall is down, anti-virus is disabled, I have no VPN.

- ISP contacted and provided changes.

Despite all this, the issue persists.

My tracert results in
- 12 hops total
- stable latency(~10–19 ms)
- no timeouts
- no spikes
- successful final destination reached

I'm not comfortable posting my tracert online for all to see, is there a way I can send it to you directly? Apologies for the trouble.

[Thampbayoyows]

Thank you for posting in the Final Fantasy XI Technical Support Forums!

You can post the result of your tracert by removing/redacting your private IP address.

Thank you for visiting the Final Fantasy XI Technical Support Forums!

[ReiK]

Here it is with redacted info but the IP addresses are intact.

Tracing route to a1514.g.akamai.net [23.221.236.209]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms [redacted]
2 11 ms 10 ms 13 ms [comcast node] [96.120.67.137]
3 12 ms 12 ms 11 ms [comcast node] [24.124.213.65]
4 11 ms 11 ms 10 ms [comcast node] [96.110.21.45]
5 15 ms 13 ms 16 ms [comcast node] [96.110.21.85]
6 14 ms 15 ms 14 ms [comcast node] [162.151.52.33]
7 15 ms 14 ms 16 ms [comcast node] [50.150.84.82]
8 14 ms 19 ms 12 ms [akamai node] [23.197.87.21]
9 14 ms 14 ms 13 ms [akamai node] [23.197.87.9]
10 13 ms 16 ms 14 ms [akamai node] [23.197.87.25]
11 14 ms 14 ms 14 ms [akamai node] [23.221.199.193]
12 15 ms 13 ms 14 ms [akamai node] [23.221.236.209]

[ReiK]

Welp I guess for now I won't be playing again. Oh well. Thanks to those who helped. Really frustrating.

[VoiceMemo]

Alienware laptops are dell so they likely come prepackaged with mcafee antivirus and internet security, i know before you said you checked antivirus but ive seen cases even if you uninstall the antivirus portion of mcafee, the internet security section remains. I would suggest checking this, worst case uninstalling all mcafee from system and retesting connecting to ffxi.

If the traceroute itself went though I'm more convinced than ever it is some software locally that is blocking the connection when the game starts and tries to connect.

Another thing you could do is have someone you trust that has knowledge of computers remote connect into your pc to have a look. Sometimes a fresh set of eyes see's stuff you miss as you maybe too close to the issue and are just missing it.

[ReiK]

Confirmed there is no Mcafee Antivirus, checked all the necessary features for internet security Thank you for giving me a fresh place to look.

[VoiceMemo]

Which version of ffxi are you running? Standalone or from Steam?

If steam,

The Alienware Command Center seems to have issue with steam version. Google

"alienware" laptop blocking game

and the AI brings up steps you can try, or i can copy them here.