Sadly, said communications seem to be getting nowhere as the support team has no way to escalate this properly/further as it needs to be.

I am making an announcement in regards to a major security vulnerability I have recently discovered on retail that can affect literally every single player. At this time, I will not be disclosing the vulnerability publicly, but do wish to help ensure the community is safe the best I can with what I can share at the moment. Due to ongoing issues with getting into contact with `Square Enix`, I feel it's best to still inform the community of measures you can take to help keep your account(s) safe.

If you have ever shared your account with anyone, regardless if they are a friend or family, or if you have purchased an account from another, then I highly encourage you to specifically change your `PlayOnline Password`. Regardless if you have recently changed your `Square Enix` account password, this is critical. Also, even if you have a One-Time Password / security token connected to your account, your account is not safe from this vulnerability.

You can log into the `Square Enix` account management portal to change your password by visiting the `PlayOnline` website and clicking the `Square Enix Account Management System` button at the top. From there you can log into the SE account system and navigate to the proper page to specifically change your accounts `PlayOnline` password. I encourage you to do this for all accounts you have/use.

To Square Enix, please contact me. I am available via email at: atom0s@live.com

This is a serious matter.