Dev - Anyone from SE - Can we seriously please get a response to payment problems?

[Jeanna]

I have worked in a number of businesses, and they all had financial departments with a Special Forces approach to customer payments. If they heard these words from a customer; "I want to pay money to you but I am unable to", those other companies' Head Offices would have sirens ringing, red lights flashing, and Chuck Norris sliding down a fireman's pole, ready to spring into action with shark-like reflexes, to fix the customer payment problems before a single dollar was lost.

Seriously, I find it hard to follow SE's reasoning sometimes. I have a longtime joke with some friends that some of the head honchos at se have a bet going on with how long they can mess with their customers before they drive the company into the ground.

While some people are likely addicted enough to jump through whatever hoops they need to, I'm pretty much at the end of my line. I've been playing on and off since 2004, never had so much as a warning on my 4 accounts. I'm a legitimate person with a legitimate debit and credit card. I just wanna play the damn game and hang out with my friends. It wouldn't be so bad if I knew they were trying to fix stuff or help us, but they're so silent and god-awful slow with everything I find it hard to believe this is going to be fixed in a timely manner.... as a reference, there's a threadhere that's 100+ pages over several months with this same problem. (I realize this is for 14 but they use the same payment page on the Square Enix Account page).

My 30 day block is pretty close to the Warlord of Draenor release. I mostly just wanna say forget ffxi, but I'll likely try once my 30 day block is up, but if I see another 401 I think I'd rather just devote my time to WoW.. at least blizz treats their customers like actual human beings :/

[Stompa]

Seriously, I find it hard to follow SE's reasoning sometimes. I have a longtime joke with some friends that some of the head honchos at se have a bet going on with how long they can mess with their customers before they drive the company into the ground.

While some people are likely addicted enough to jump through whatever hoops they need to, I'm pretty much at the end of my line. I've been playing on and off since 2004, never had so much as a warning on my 4 accounts. I'm a legitimate person with a legitimate debit and credit card. I just wanna play the damn game and hang out with my friends. It wouldn't be so bad if I knew they were trying to fix stuff or help us, but they're so silent and god-awful slow with everything I find it hard to believe this is going to be fixed in a timely manner.... as a reference, there's a threadhere that's 100+ pages over several months with this same problem. (I realize this is for 14 but they use the same payment page on the Square Enix Account page).

My 30 day block is pretty close to the Warlord of Draenor release. I mostly just wanna say forget ffxi, but I'll likely try once my 30 day block is up, but if I see another 401 I think I'd rather just devote my time to WoW.. at least blizz treats their customers like actual human beings :/

Yes.

I want to fight against incredibly tough monsters, not to fight against an incredibly tough payment system!