Anyone gotten their 11th Vana,vesary codes yet?

[Puck]

Seriously, how hard is this to fix? It seems like the EU support center got on it fairly quickly. And actually, I'm always hearing about how EU customer support is much, much more likely to resolve problems. WTF are they doing over at the NA support center?

[Anjou]

Uh twiddling their thumbs and going "We're sorry but we're trying to go through everyone else's issues, please be patient as we will take your call in the order in which it is received, we thank you for your patience and it is important to us"

[Olor]

please send me my code

[Puck]

Has anyone checked the JP forums to see if they had this problem? I'm willing to bet actual cash that all of them got their codes by now.
edit:
Browsed around their general section with Google translate, and found no threads regarding the appreciation campaign. So they probably all got their codes without any issues. Hence why SE's in no hurry to give us ours.

[Camiie]

I sent an email asking what the status of my ticket is, and they essentially said they're still working on it so please wait longer. Note that my request for an update was sent over a month after SE's initial response to my ticket.

I'd like to ask my fellow players here a question. When you have issues with other video game companies, does it usually take as long to get a problem resolved as it does with SE?

[Anjou]

I sent an email asking what the status of my ticket is, and they essentially said they're still working on it so please wait longer. Note that my request for an update was sent over a month after SE's initial response to my ticket.

I'd like to ask my fellow players here a question. When you have issues with other video game companies, does it usually take as long to get a problem resolved as it does with SE?

Which is why SE needs to get their crap together with these codes, or redo the whole thing...

[Olor]

I'd really like an answer about when we can expect our codes.

[Puck]

Still nothing.

[Puck]

Update: I got something. A big fat fuckin' sack of NOTHING.

[Kathee]

I put my ticket in on 12/12/13, had called a week after that to be told it's a known issue and being escalated. I called them today and still there was nothing that customer support could tell me other than the codes don't expire till the end of this year.

Once again, can we get an official response on this issue? It's frustrating when you know some people had gotten more than one code and some people have gotten none with no resolution in sight.