Anyone gotten their 11th Vana,vesary codes yet?

[Puck]

Here's what they sent me:

Dear Customer,

Regarding your request for account support. Please find your answer below.

Thank you for submitting the information you did. This issue has been escalated and we will update this ticket upon the conclusion of our investigation. We apologize about the problem and the delay in our response, please await a status update to this ticket.

Thank you for contacting the SQUARE ENIX Support Center.

An automatic stock response, rather than something specific to what's a widespread problem they're already aware of.

- Did not receive any campaign codes
Please contact the Support Center. We apologize for the inconvenience.
Square Enix Support Center
http://support.na.square-enix.com/main.php?id=20&la=1

But they didn't specify how to contact them, exactly. They could've just put up a form on there you could fill out specifically regarding this issue, but NO, that would be too efficient.

[Camiie]

My worry is this won't get rectified before the codes are no longer redeemable.

[Puck]

Do the codes actually have an expiration date? They didn't mention there being a time limit for redemption.
http://www.playonline.com/pcd/topics...31/detail.html
But yeah, I get what you mean and that's a legitimate concern. Especially when they still haven't updated us on this issue, and it doesn't seem any new codes were sent out to those of us that received none.

[Dragoy]

But they didn't specify how to contact them, exactly.

I imagine they intended people to contact them by using that link, and selecting one of the contact options under the contact-section there. Not many other choice, really. ^^;

At least they got that info up on the US site. The EU ones got no word about it, so I hope no one is solely depending on that site for their official information.

Do the codes actually have an expiration date?

Indeed they do.

Wednesday, December 13, 2014.


As I looked back into the eMail just now, for I did not remember the date exactly to conjure this answer up with, I realised something I did not before. It says 2014, and I wonder if that's correct.

December 31st of 2013 seems to be a Tuesday, so I guess it could be...

Heh, I guess I have more than an ample bit of time to decide on my second code, contrary to what I had thought (for indeed, I received the one I did not before, on 13th, as promised.


I do hope they get this sort of stuff sorted sooner, rather than later.

[Karah]

Talked to customer service, the guy was actually sorta helpful for once, odd for SE, but he "Escalated" the situation, said they'd fix it eventually; not holding my breath though.

They really dropped the ball on this code and the freeplay 2 weeks, which I'm also not getting.

[noirin]

Yea, i recall sending their support site a ticket for this a week ago now.

Claimed they had escalated it and blah blah and would address it in "Up to 2 business days". Don't know what that means to them but, that was last Thursday.

Still waiting :/

[Olor]

I imagine they intended people to contact them by using that link, and selecting one of the contact options under the contact-section there. Not many other choice, really. ^^;
.

I did contact them using that link. Then I got an email saying I need to call them. Really, this is a known issue, why does it have to be a nightmare to get it addressed?

[Puck]

Still nothing. It would be nice if someone at SE spoke up about this. People are being pointed in different directions and no one's gotten a response from support that sounds remotely related to this issue. Just meaningless "escalation" all around with no actual action.

[lllen]

Well I got a couple of codes, technically they owe me more. I put the codes in following their procedure on site...........nothing, nada.

[Camiie]

I successfully submitted my ticket on the 12th, and got the "escalated" response the next day. I haven't got anything since then on the matter. I sure have gotten my billing email though. I also have gotten an SE store newsletter hawking some exclusive, limited edition games. So yeah they can take my money and advertise to me, but they can't seem to send me anything that's in my favor and not their own.