Reactivated for Return Home Campaign, still got billed?

[Midorikaze]

I reactivated my account earlier this evening after learning about the Return Home to Vana'diel campaign. I was still billed for a month's playtime when it's supposed to be free through Dec. 23 as far as I know.

Was I not supposed to reactivate manually? Has anyone else been billed?

Any information would be great. Thanks in advance!

[Zumi]

You weren't suppose to do anything. Your account was already active without doing anything but it looks like you bought 1 month now.

[Krashport]

You weren't suppose to do anything. Your account was already active without doing anything but it looks like you bought 1 month now.

They should have informed people about this. I'm calling bullsh!t.

[Midorikaze]

Yep. Should have been specified just a bit more obviously.

[Elexia]

They should have informed people about this. I'm calling bullsh!t.

They did inform people...it says it right on the website page of the campaign, people with inactive accounts are active. It's as plain as day.



Or does "will automatically be reactivated" mean something other than it being automatically renewed and allow you to log in? I guess the one thing SE did wrong was assume people would immediately go to log in since once you input your POL/SE ID info (if you reinstalled) and tried to update it would return an error if you weren't reactivated....

Hell it even asks you to link an ID.

[Krashport]

They did inform people...it says it right on the website page of the campaign, people with inactive accounts are active. It's as plain as day.



Or does "will automatically be reactivated" mean something other than it being automatically renewed and allow you to log in? I guess the one thing SE did wrong was assume people would immediately go to log in since once you input your POL/SE ID info (if you reinstalled) and tried to update it would return an error if you weren't reactivated....

Hell it even asks you to link an ID.

Well bite my head-off... Personally I didn't read the main PoL, just heard about it; The way I came off I stand corrected!

[Midorikaze]

I blame fatigue and not reading it right. I just wish I knew beforehand.

[Alhanelem]

I reactivated my account earlier this evening after learning about the Return Home to Vana'diel campaign. I was still billed for a month's playtime when it's supposed to be free through Dec. 23 as far as I know.

Was I not supposed to reactivate manually? Has anyone else been billed?

Any information would be great. Thanks in advance!

As the campaign page stated, everyones accounts were automatically activated for the temporary free period, without any action on your part. If you reactivate yourself, you will have to pay.

I had reactivated around a week before the campaign and got the email about it the next day. So Kinda bummed.

[Camiie]

Considering the goal of this is to give returners free play time and get them to sign back up, you'd think they'd be smart enough to defer any charges until after the free play period.

[Dragoy]

One of my service accounts went inactive last night, so I guess the freebie is only for returning players, huh. >:V×

Granted, I didn't think of trying to re-log in after they disconnected me, but oh well. >.<


Facedesk time!