Quote Originally Posted by dasva View Post
While I agree in general that complaints should be presented in a better matter it's also somewhat understandable that when complaints are presented they are completely dismissed. Especially when the reasoning given is complete BS an at times in manners that sound rather patronizing. In short they are being jerks as well and while that doesn't justify anything it makes it somewhat understandable why people are so frustrated
You may have a point, but some of the complaints by the users are so hateful and vitriolic that they should be ashamed of themselves. I also think that "we have heard your request, and the answer is no" is sometimes an acceptable response, but it is often treated as though it is never acceptable.