That's not going to get a response from SE Edyth, it's too reasonable, specific, and complex. The game servers down issue is more fundamental, which is, that it shouldn't have bloody happened in the first place. THAT'S the issue. If SE didn't employ donkey coders we wouldn't be in this mess. The reward, as in 'give the players a free I dunno 10 more fish per day for the next week' is just a palliative.