Quote Originally Posted by Fawkes View Post
The Square Enix Account Management service desperately needs to be made more user friendly. Sure we all had a good laugh at our characters being referred to as "automatically continuous options" the first time, but now I've read several of these stories about people registering a new account when they didn't mean to. And in the past I've heard of people finding out they accidentally closed their account when they meant to cancel their subscription because they clicked the "cancel service" button not realizing that's not what it does. It would be nice if it was a little more straightforward in the language it uses. You know, changing "list automatically continuous options" to "manage subscriptions", changing "cancel service" to "close account", changing "add a service account" into "register an expansion/reward code". Things like that, so that hopefully people wouldn't even need to follow a guide to register their new expansion key.

I imagine this could also be quite important for the upcoming release of FFXIV:ARR, since it may have even more new players not used to SE's system, but I can't post on that forum.
Agreed. The nomenclature they use is completely nonsensical. The absolute least they could do is make their process clear and intuitive, and call things what they actually are. I purchased an expansion pack and I want to register it. I didn't buy a "service account." I already have an account! Why do I want to add one? I don't! Why are characters "options?" I thought they were Content IDs! Wait why are they Content IDs?