Seekers of Adoulin Pre-Order (EU)

[Aequis]

Some of you are concerned that the expansion will not be released in time. However, rest assured that we will still be releasing Seekers of Adoulin on the 27th March as scheduled.

Have to wonder at the ambiguous wording in the above. None of us are concerned that SoA won't be released on 27th March - for those that can pre-order it. However, everyone posting in this thread - all of UK, EU and AUS players - are concerned we won't be able to order or pre-order before then, ultimately leaving us behind till goodness knows when.

We're all pretty frustrated for several reasons:

• You don't seem to treat us as fairly as the other territories, yet we're all paying customers.
• You ignore all attempts by us to request information. If this is due to internal issues that are complex / confidential, that's fine, but we'd appreciate simple updates.
• We've waited a week and there is no update. The only change is on the EU SE store, which says "Coming Soon".
• A lot of people re-subscribed specifically for this expansion but it's being handled very badly so far. Even the NA side is having issues with their pre-order, but at least they have access to that.

As far as I'm aware, we don't get the bonuses NA customers do (lower price for Ult Edition, a music box?) and yet we're having to deal with this and remaining polite.

I'm beginning to think we'll end up being able to order/download a few days later than JP and NA customers, which will mean we'll be playing catch-up again. If this is by design then I'm honestly not sure what to say, so I hope it's not. It would conveniently shift a lot of server traffic over for you by several days, however.

A great many of us are loyal fans that are just sitting here, waiting for any news, but there is none and each day brings us closer to launch. We're in the same position we were a month ago. All we're asking for is some equality.

Thank you for your time, and here's looking forward to an update soon.