Announcing the "VanaFest Golden Gobbiebag Giveaway"! (NA)

[Daniel_Hatcher]

Nope, actually it's not possible. Tried it. I'm in the same situation as Apie. The only exception is with accounts linked to the wrong region, and as FrankReynolds said, they couldn't even do that correctly.

Best you can do Apie is to complain about it to SE reps and hope that enough others are doing so that they'll change the policy. Edit: Oh, and by that I don't mean to submit the complaint via the forums, but through the support center.

Sort of is, depends the person you get, or the lies you tell.

[FrankReynolds]

Sort of is, depends the person you get, or the lies you tell.

Yeah, from what the few customer service reps. who didn't just say "No, you can't do that" and hang up on me have said, it is possible to unlink / relink an account. But, I definitely would not do that unless I absolutely had to. Their service is just way too wonky to risk your account with.

[Dragoy]

That's what I thought, but it ended up being from the JP Bonanza, in which case, they already distributed the prizes.

Aye, figured here as well.


As for unlinking, it should be possible no matter what, according to KB Article: 12835 at the EU Support Centre:

If you wish to unlink your PlayOnline ID from a Square Enix account, please click on "Additional Assistance" below to contact the SQUARE ENIX Support Centre prior to starting the transfer process. It is possible for your account to be unlinked, which would allow for you to choose a new Square Enix account to transfer to.

If you have already completed the transfer process and wish to transfer to a different Square Enix account, the procedure may take several days to complete. Please click on "Additional Assistance" below to contact the SQUARE ENIX Support Centre for additional details.

It's not the first time I find inconsistent articles there, it's a mess, though I am unsure if there really is such a difference between regions in this case... At this point, I would even be surprised.

Here's what the KB Article: 12835 at the NA Support Center says:

If you wish to unlink your PlayOnline ID from a Square Enix account, please click on "Additional Assistance" below to contact the SQUARE ENIX Support Center prior to starting the transfer process. It is possible for your account to be unlinked, which would allow for you to choose a new Square Enix account to transfer to.

If you have already completed the transfer process and wish to transfer to a different Square Enix account, the procedure may take several days to complete and is limited to the following cases:

- You accidentally transferred your PlayOnline ID to a Square Enix account for a different region.
- The Square Enix account you chose to transfer to had been compromised due to 3rd party access.

Please click on "Additional Assistance" below to contact the SQUARE ENIX Support Center for additional details.

Funky that...

[FrankReynolds]

Aye, figured here as well.


As for unlinking, it should be possible no matter what, according to KB Article: 12835 at the EU Support Centre:



It's not the first time I find inconsistent articles there, it's a mess, though I am unsure if there really is such a difference between regions in this case... At this point, I would even be surprised.

Here's what the KB Article: 12835 at the NA Support Center says:



Funky that...

That first article is the one that I first read. I then contacted them and was told to just "Un-link it, and re-link to my NA account."

This is not the case. You have to contact SE support to complete the un-link process after you un-link via the website, before you can re-link. The problem being that apparently JP support just keeps ignoring my requests and directing me back to NA support, who says that they can't complete the un-linking of a JP account.

I'm like "Please... just take my money... Please... I... I want.. to give you my money..."

[Dragoy]

Oh yeah, I would probably never ever go and try that even if it means I will miss out on participating in a 'lottery'. >.<

Such are the horrors of account management in FFXI (one might mention a gamble even, ho ho)...

[Logandor]

So um.... where's the reps to give us another update with the gobs o.o? I got to see the taru ark angel and was like that is freaking awesome. Now wanting to know where the gobs are so we can sit there and stare at them til they make up their minds lol.

[nomanni]

did u not read the post the guys made yesterday <.<

[Logandor]

Ya that was 2-3 days ago, I am just wondering, you know curiosity gets the mithra. :P

[Zerich]

Due to the principles of balance, we are not distributing any more prizes.

[Logandor]

Due to the principles of balance, we are not distributing any more prizes.

hate to say it but I wouldn't be surprised...