SE you have a Worldwide Franchise, and your support is a let down.

[jeffanddane]

I have family that lives in Japan that play this game as well. Like i said i feel for whats going on in japan. But like i said there should of been a back up plan like most companies have. Everyone is viewing this as ohhh this cold hearted bastard dah dah dah dah lalalalala. But what everyone fails to read is he did put this as "Looking at a BUSINESS stand point".

[Rambus]

>I did not read other posts in this topic, I am just replaying why SE may not made such servers<

There is something you need to analyze when making backup server in a different place and that is a cost/risk ratio. When is the last time Japan has power plants nearing meltdown? It is wasted money if they make servers and they are never used. An analyst would show that the cost of making such servers is greater than the cost of the loss in service in such a rare event. That is why you wouldn't do those backup servers that you are saying SE should do. I am sure there is greater cost in running a backup server in a different country then you realize, and making such of a thing most likely has a greater cost then just eating the loss of business we have now. Not only do you have that the cost of making such servers is higher than the lost but the chance of running into this problem we have now is low.

so to respond to your OP, it is not worth doing is probably the case.

[Alhanelem]

"Looking at a BUSINESS stand point".

From a business standpoint, Having secondary servers on the other side of hte globe to be broguht online in an emergency would cost them a lot more than having a service interruption and compensating their customers for it.

[Randwolf]

Personally, these threads make me laugh. Just be glad I wasn't running the company. And, everything I say below, I would expect of anyone who worked for me.

I'd shut down the servers, forward the calls to voice mail, turn off the lights, and walk out of the building. I wouldn't sit in my office worrying if you were happy enough. And, if I part of the reason you weren't happy was because I didn't plan ahead, oh well, what's done is done. I'll fix it when I get back to work, when I get back to work. If you aren't there when I get back to business, so be it. I need to take care of my family and my community. Because, I know from experience the odds of someone in my neighborhood pulling me out of an earthquake collapsed building the next time is a lot higher than a team of $12.95 a month players hopping on a plane to come over and rescue my sorry ass. And, in the unlikely event that the company does collapse, I will have buried my dead, searched for survivors, taken care of my family, and, perhaps, bolted out of town so I didn't glow in the dark. And, if you got an update from me at ANY time during my personal emergency, you'd be extremely lucky.

So, be happy I don't run the company.

[Vedabe]

I do understand what a lot of people are saying, but the truth is FFXI, is known for being a very good community that would actually help other newbies around, and i really have no argue about that, every since i started playing the game, from the very first day, i did got a lot of help, so that´s why i will always keep faithful to the community, now, what i am saying is SE have the privilage of having a faithfull community, for the most part they have earn it, my OP refers to the lately years, no matter what some of us keep supporting the game, and my complain is that we deserve at least the very best experiencie, and SE used to provide that, now a days i don´t feel like it.

[RAIST]

Um.. how do you know they aren't still in the process of trying to implement their back up plan? They could have run into difficulties with their plan. Their plan may be something that takes an extended amount of time to complete (hello, 12 hours downtime to move just one database recently, obviously things happen slowly there). They never released any information as to just what their plans are, so it's not fair to criticize something for which none of us have any knowledge.

About 3 years ago, Sumter County called me because their back-up plan failed (bad tape set) and were trying to find a way to recover their email server after their botched restore process. It took us two weeks to get things going right. Then, I sold them on new hardware/software and 2 weeks later we had them swapped over. It was a whole month before anyone outside of the chief administration was allowed to send emails through their server.

The point is, you can have a plan in place that goes wrong when you need it the most. There is a rating on nearly EVERY conmputer component you purchase--MBT. It is normally an indicator of how long you can expect a device to function before it FAILS. There is always that 1 in XXXX chance for component failure. Maybe something dind't happen that was supposed to happen--just like with the reactors. Deisel backup power failed because....the tsunami knocked them out.

Raist

[Awezomeos]

It clearly shows, what happens in Japan atm ,is way to much for some peoples understanding. They cant even immage the scale of the Apocalyptical events up to date, not to mention the nuclear Worst case scenarios that propably wil happen.

[Auriga]

I will have buried my dead, searched for survivors, taken care of my family, and, perhaps, bolted out of town so I didn't glow in the dark.

lmao @ glowing in the dark.. awesome. For some reason I imagined a taru bolting out of
town at looney tunes speed making the sounds that road runner made.

[Alhanelem]

SE used to provide that, now a days i don´t feel like it.

I really cannot understand how this incident would diminish people's opinion of them in this way.

What if the game servers were housed in Sendai? They probably would have been destroyed. You're lucky we still have the game at all (Yes, they most likely have a data backup at an offsite location, but they would need to replace all their server equipment).

I think it's borderline cruel and heartless for anyone to be demanding that they should have handled this better.

MBT

My understanding is it's MTBF: Mean (average) Time Before Faliure. Equipment such as hard drives and other data storage are usually rated on how many hours of continuous operation they can be expected to last, on average.

[Vedabe]

Also, i think some of you guys, are mixing 2 situations that they are related, but they don´t depend each other, when you have planned your strategy of market.

The situation of japan is horrible, if someone ask me to stop playing the game forever so that Japan would rise again, i would do it without even thinking it.