SE you have a Worldwide Franchise, and your support is a let down.

[RAIST]

Except you in effect are not being charged for the time the service is down. The next month will be free. Granted, their billing technically prepays for the coming month, but you dind't pay anything when you started to play, but paid after you played for a while. So from the beginning you have used play time before you paid for time--after you were billed, it catches up and then you are paying before you play. In the end, it balances out. Again, it will balance out in this scenario--you will get to play before you have to pay again. Now, if you cancel your account when the servers come back up...then you can contact SE and argue your case to get a refund for the 3 weeks or so of March that you did not get to play.

Raist

[Vedabe]

Yes, you're wrong. They've already stated they will not be charging us for next month as compensation for the server shutdown.

They disrupt service for less than a month, and give us a free month. How is that bad support?

I am sorry but, the best experience does not include "oh we are really sorry, we did not have a back up plan and now you will have to wait, but don´t worry we won´t charge you"

Not charching us, is the least thing they could have done, a real support would be " hey guys, we will have to shut down the servers for a couple of days, but don´t worry, we are activating our back up servers from other side, we are really sorry for the inconvenience the disaster have caused, and for the trouble of the unexpected issue, we will not charge you a month", that is a good servie right there.

[Nattack]

I meant the support of the onlince service, when you have ppl playing from other countries you can´t just based all your support in the country you have based the main company.

arent, theres an english hotline. i have called it, a very pleasant man answered and resolved my issue.

service ++!
also yes you can, you totally can. its happening right now.

[Alhanelem]

I am sorry but, the best experience does not include "oh we are really sorry, we did not have a back up plan and now you will have to wait, but don´t worry we won´t charge you"

It's not about not having a backup plan. what part of this don't you understand: They Voluntarily shut down the servers, sacrificing a month's worth of profits, in order to do it's part to help stabilize the situation in Japan?

They felt it was inappropriate to keep the service running in the given circumstances. It's not because they were FORCED to shut down the servers and had no plan for what to do if their service was disabled forcibly.

They very likely do have backup data in an offsite locaiton. But you're asking them to double the amount of equipment they need so that you can keep playing while the Japanese try to recover from entire towns being leveled and an impending nuclear disaster?

[Nattack]

only my country matters and international happenings have no effect on my friday night

[Vedabe]

Guys, i know all i am saying sound really cold heart, but if we are talking buisness, and money is involved, there is no place for feelings or emotions.

Do not get me wrong, i feel terrible from what is happening right now, i really don´t care about the game at this moment, in fact the game is the only thing i am not worried about.

Japan is one of my favorite countries all over the world, and i have travelled quite frankly a lot.

and what i´ve originally posted, is my idea of something that it could improve the actual Game.

Cause i think i have the right to say what i think.

[Alhanelem]

Guys, i know all i am saying sound really cold heart, but if we are talking buisness, and money is involved, there is no place for feelings or emotions.

There absolutely is a place for feelings and emotions. Businesses have a reputation, and if they do things that look bad in the public's eye, it can impact their future success. Both from a business standpoint and a respect from the public stand point, it was the smart thing to do.

No one's telling you you can't say what you think. But we also have the right to tell you your thinking is wrong or misguided. Do you think the Japanese public would approve if they knew that while they were being forced to conserve electricity and deal with rolling blackouts, and those servers in that datacenter kept on humming away, sucking massive amounts of power?

[Kindra]

He did say English isn't his first language lol.

Vedabe, I think you said it in a polite way. And I do understand both sides of this issue. While I don't agree that a game should come before the lives of fellow mankind, I do believe that if they don't have a back up in place atm that they will plan for a back up in the future.

Thank you for not ranting it out like some have.

[Vedabe]

There absolutely is a place for feelings and emotions. Businesses have a reputation, and if they do things that look bad in the public's eye, it can impact their future success. Both from a business standpoint and a respect from the public stand point, it was the smart thing to do.

No one's telling you you can't say what you think. But we also have the right to tell you your thinking is wrong or misguided. Do you think the Japanese public would approve if they knew that while they were being forced to conserve electricity and deal with rolling blackouts, and those servers in that datacenter kept on humming away, sucking massive amounts of power?

So why they did not thought, of having back up servers from other place, or at least other countrie, i know WOW does.

Lol i hate WOW, so bad, but i have to admit the service is way better.

[Alhanelem]

It seemed like a rant to me. =\

It is very likely that their business team is coming up with ideas of what to do in a catastrophic emergency that was greater than anyone predicted.

I do hope you realize that this is the most powerful natural disaster to hit japan in well over a century, and that it was beyond the worst that anyone might have predicted. It's even possible they did have an emergency plan, but it was not good enough for this exceptional situation.

So why they did not thought, of having back up servers from other place, or at least other countrie, i know WOW does.

They do not have "backup servers." The game is regionalized, and run by different people in each region. People from different regions cannot play with eachother, either. If your server goes down, your server goes down. You can play on another one if that happens, yes, but your character won't be on it. If the USA were devistated by a major disaster, you wouldn't suddenly be able to play on the servers in china or europe. They'd still be for those countries' people only.

FFXI was designed differently. It was designed for people from all over the world to play on the same servers, together, instead of forcing people to only play with their own country.

Lol i hate WOW, so bad, but i have to admit the service is way better.

I strongly disagree. Not only did my server go down very often, but their customer support was horrible. When my Bnet account apparently got jacked (during a time when my WoW account was not even active), it took me a week to convince them that I wasn't even subscribed to WoW at the time of the incident, where some guy from the oth er side of the country apparently tried to subscribe to WoW with their card on my account and it bounced for nonpayment.

Eventually I got my account restored, but they still wanted to charge me for the chargeback the other guy's card put on my account.