Quote Originally Posted by RAIST View Post
This has been brought up repeatedly in other threads as well...should just start looking for them and linking them... it's getting frustrating beyond all measure to keep repeating it...

They just moved the POL server. JUST PLAYONLINE. And it took just over 12 hours.

Expand that out to the lobby servers, 25 game worlds... god knows how many other servers. This was done in-house too--ie, across their internal network. Now, if you have to move that data offsite via an online transfer--wait.. power outages, not a good idea. So, it has to be done by physical medium, than transported. So, they have to put it all on a SAN and ship that device over there, or put it all on Tapes, or Blu-Ray media... something, then ship it and restore it.

Without knowing the exact amount of data involved, it's hard to quantify. But I can tell you this...it pretty much takes me all afternoon to ghost my 1TB system disk to disk, than burn that to Blu-Ray and verify integrity of that backup.

Raist

Edit: oh yeah, and once you get that site up and running, have all the 4 local DNS servers, and Acive Directory replication set up for the messaging system... then you have to propogate the DNS records, which could take up to 72 hours to spread out world wide, depending on how often the records are pushed out.

This could be the initiall "at least a week" time frame they stipulated. They could very well be relocating, who knows. That would actually make some sense...until they have the servers restored so they can test them and go ahead with posting DNS changes... they really can't predict any kind of success/fail, much less a time frame just yet.
/clap. A very informed and informative response, thank you. Clearly by what you have mentioned here, just the act of "copying" the servers to another set of servers in another location would also be a rather large time sink.

Speculating, that "could" be what SE is doing. But how do we know? I'll tell you why we don't know and it's because SE IS NOT UPDATING US WITH THE PROGRESS OF GETTING THE SERVERS BACK UP. If this is indeed what they are doing I certainly wouldn't expect such a technical jargon-filled response such as yours, but how hard would it be to say "hey, we're moving the entire operation to a back up, it will take blah blah blah time and you should expect your service back on and blah blah blah date.". Not the vagueness of "at least a week".

Again, i'll fall back to it, SE NEEDS TO UPDATE US ON WHAT THEY ARE DOING TO GET THE SERVERS BACK UP. PAYING CUSTOMERS WANT TO KNOW AND WE HAVE A RIGHT TO KNOW BECAUSE WE PAY YOU MONEY.

Rule 1 in business: The customer is always right.
Rule 2 in business: If the customer is ever wrong, refer back to Rule 1.

I'm your customer SE, now kindly tell us what you are doing to get our service back on in a prompt manner. And God-forbid if you tell us that you haven't done jack-@#$@ the past 4 days......