It takes money to make money. Conversely, a lack of money can deprive you of potential profit. The latter is something FFXI has ultimately experienced beginning at some point during the ToAU era, no doubt when work on XIV began on the side. WotG comes grossly incomplete with poorly conceived jobs and hobbles along for a good number of years with shoddy mini-addons slapped on near the end through ACP, ASA, and MKdE.
So, why has content diminished? I highly doubt there are a lack of competent programmers out there. The are plenty of minds out there to pen stories or formulate concepts on new content (Some of this even coming FREE from their players). The unfortunate and obvious solution is one we were recently given privy to in both money and manpower being short.
Figuring most people have their main and 2 mules on average, we're looking at roughly $15 per sub. During the ToAU days, the reported number of players was reportedly around 500k. That's $7,500,000 monthly. While I won't sit here and profess to know how much it cost to power the servers, maintain them, and pay employees to code/fix content, I would be highly surprised if it cost more than one mil a month. Where did the other 6.5m go? It certainly wasn't going into XI.
Upon FFXI's original launch, it fielded about a million subscribers. Back in the day, I'd call that pretty huge. Those numbers declined quickly toward that popular 500k figure, though. Early FFXI wasn't that good, going through the growing pains all new MMOs do. Some probably quit due to bugginess. Some quit due to lack of content. Some may have preferred an old game or found they just didn't have the time for it. Whatever the reason, you can look at 1 million boxes sold at $50 per. Let's halve that for retail purpose, putting 25 mil in SE's pockets on initial box sales alone. At the very least, that put a hefty dent in initial production costs.
Months, then years tick by, the cash rolls in. Profit, profit, profit. Now, SE isn't a one-trick pony. Money for other games has to come from somewhere, and I don't think anyone would be mad knowing part of FFXI's profits went toward the production of such things. However, these games also make their own profits. SE also sponsors manga/anime/music, generating cash from those sources. The problem with FFXI is that the money it generates hasn't gone toward its future first. Of the earlier figure I mentioned, only 13% of FFXI's money would've been returning to it. Imagine if it got 25%, 35%, or even 50%.
That's the difference in expansions being launched largely complete, more frequent updates/fixes, more resources for art in abilities/spells/monsters/areas, more scripts, more cut-scenes, more... everything, including a potential engine overhaul to bring the game up to the times. In kind, when players see their investments being returned to the game for its betterment, they'll notice. They'll tell their friends. Those friends can, in turn, yield more profit, who then go on to tell their friends.
Or you can be minimalistic misers, piss off your customers through various means (like ignoring feedback), watch subscriptions diminish, take back promises, and basically create the current stagnant and socially volatile environment that is today's FFXI. And they'll tell their friends, too. You then get people who want to stay away because of the negative feedback.
I know I've personally been vocal about feedback toward the game over the years, much as some may have come to hate me given my opinions on various matters. Regardless, it's always been because I've had hope of the game's betterment in mind. I still believe FFXI can be better. I can only fantasize about how much better it could've been by now if it got the resources it deserved. Starving the game of cash will do it no good and it's unfortunate some can't grasp that concept, especially hiding behind the logic of "FFXI having had its time in the limelight" or some such drivel.
Frankly, if SE's going to give us 1/4th the effort, I want to pay 1/4th the subscription. The alternative is myself and others who feel similarly just canceling and looking elsewhere. Plenty of other activities out there, and I'm not just talking about MMOs.

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