playonline goes black when launching ffx

[RAIST]

If you are running on Win7, you are going to need the POL from the website if you are installing from media before the big 2010 collection (I think that's when they first included the Vista compliant POL). The one installed from the older discs has issues with the newer OS.

Also...if you are on Win7, are you running as Admin?

As for copying from your XP install, you can move all the ROM and DAT assets over from the xp system --will drastically reduce what needs to be updated through POL. Not sure exactly which ones are only the new files, so you may need to just grab all of them. Drill down to the folder that has the ROM, ROM2-ROM8 and Sound, Sound2-Sound6, etc. You can copy those folders over to where they are on the other system (you will get prompted to overwrite some of them, let it do it as they will be either the same or newer).

It is a LOT of smaller files (about 50k files adding up to 10GB on my system). Depending on how you originally installed and how long you've been playing, yours may not look as bad as mine. Either way, you may save some time by zipping them up first so you are moving them over as a single file, then unpack them.

[Spre]

If you are running on Win7, you are going to need the POL from the website if you are installing from media before the big 2010 collection (I think that's when they first included the Vista compliant POL). The one installed from the older discs has issues with the newer OS.

Also...if you are on Win7, are you running as Admin?

As for copying from your XP install, you can move all the ROM and DAT assets over from the xp system --will drastically reduce what needs to be updated through POL. Not sure exactly which ones are only the new files, so you may need to just grab all of them. Drill down to the folder that has the ROM, ROM2-ROM8 and Sound, Sound2-Sound6, etc. You can copy those folders over to where they are on the other system (you will get prompted to overwrite some of them, let it do it as they will be either the same or newer).

It is a LOT of smaller files (about 50k files adding up to 10GB on my system). Depending on how you originally installed and how long you've been playing, yours may not look as bad as mine. Either way, you may save some time by zipping them up first so you are moving them over as a single file, then unpack them.

admin -> yes

Win7/vista compatible pol -> Yes the old one doesn't install on win7 at all and I use toplay on vista before upgrading to 7 anyway, and yes I downloadeda new copy from the site.

The xp install all the files add up to 8 gig not including the viewer and is currently updated. Still have an hour of updating on this new install beforeI can get pics of the issue.

[Spre]

I got a crappy reply back from support on my ticket, it just said " use chat on the support website for us to assist you" but wow, don't see it anywhere

[RAIST]

Hmm... looks like live chat support may be down. Think this is how I got to it in the past:

from the POL page, down along the left side, hit service and support, then hit the contact button up on the right (at least, that's where it is for NA site)--looks like an envelope. From there, in the Customer Support section, hit the button for "Get Support". It makes you do a search for the knowledge base first....do that, and if it doesn't spit out an answer that addresses your issue, hit the "Next" button at the bottom. This sends you to a page with contact options. All I'm getting now is the email option. Could have sworn it also gave a live chat link there also.

This is puzzling....will have to poke around the site some.....


Edit:
well.. that is troubling....could find no evidence of it. Started a ticket about it...just in case there is something wrong with the site that they need to look at.

[Spre]

Yea I got tired of it, sad support system for a p2p game. I just pulled out a spare 160GB and installed XP home on it installed FFXI and off I went, all in all the process took me 15 hours to complete


NOW I just need to know why after the update yesterday they did(when they did maintenance) why I suddenly have a Trojan called PSW.OnlineGames3.BXIW infection, and not only that why AVG sees the config as a virus aswell O_o, Never had that issue before.


But Now I am off to another forum to look for a LS for my 36MNK, I am using myKB toplay ATM untill XBDC can get my Gamepad added to the program (btw that is the program to use xbox pads in FFXI with no issues, and it doesn't violate the TOS of FFXI.

[RAIST]

omg.,. this is just too funny. Had to share it. Here is the reply to my support request about chat support not being available at the support portal:

Dear Customer,

Regarding your request for account support. Please find your answer below.

Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.

Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.

Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)

SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us foll-free, please use our chat service.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

PRICELESS!

[Spre]

yea, Good thing I mainly play because I have been a final fantasy fan since it started way back when, and it is fun to play the game, but quite frankly why are we paying to play, because one of the main reasons you pay a fee is so they can pay their support team their wages to support us, and they are not supporting us. If they cannot provide this, then it needs to go the way games like Ragnarok online went... free to play.

Now I expect this will be closed because I've seen any post regarding a comment ike this they close it because they don't like it.

[FrankReynolds]

omg.,. this is just too funny. Had to share it. Here is the reply to my support request about chat support not being available at the support portal:


PRICELESS!

THey did the same shit to me. My JP account got locked. I call NA support, they say they know how to fix it, but I have to have JP support do it. I contact JP support, and they say I have to call NA support.

"Hi I are Jimmy from SE support. I have no original thoughts of my own. I read every single ting I say from a script regardless of how poorly the answer matches the question. derp derp."