who got bill today by C&B

[chintu]

this is a dumb move se have make

[Korpg]

No it is not. This is a very smart move of Square Enix because it alleviates the cost of their billing department and heightens security for the customers (us) by moving the direct billing from the company to a third party provider with better security options that Square Enix has currently.

It is very expensive to have the type of security options that Click and Buy have, and since the volume of transactions are very different between the two companies (thousands of transactions per month for Square Enix vs Billions of transactions per month for Click and Buy) it would make sense for Click and Buy to have those security options that Square Enix wants. So, Square Enix contracts to Click and Buy for using these options at a reduced rate of having to pay for these options outright.

They also alleviate the cost of billing each customer per month by this new payment system by paying Click and Buy a small amount per customer (they already want the security options that Click and Buy offers, this is just a bonus for Square Enix) to help reduce the cost of keeping Final Fantasy XI continuing.

Long story short, this new system will help maintain FFXI for a longer period by this method than if they continued to use the same method as before.

Also, inb4SEhatersputtingtagsonthisthreadtellingmetogodieinafire.

[Alhanelem]

People are overstating how bad and evil clickandbuy is, but you're also going a little overboard in how much you're loving SE.

[Behemothx]

No it is not. This is a very smart move of Square Enix because it alleviates the cost of their billing department and heightens security for the customers (us) by moving the direct billing from the company to a third party provider with better security options that Square Enix has currently.

It is very expensive to have the type of security options that Click and Buy have, and since the volume of transactions are very different between the two companies (thousands of transactions per month for Square Enix vs Billions of transactions per month for Click and Buy) it would make sense for Click and Buy to have those security options that Square Enix wants. So, Square Enix contracts to Click and Buy for using these options at a reduced rate of having to pay for these options outright.

They also alleviate the cost of billing each customer per month by this new payment system by paying Click and Buy a small amount per customer (they already want the security options that Click and Buy offers, this is just a bonus for Square Enix) to help reduce the cost of keeping Final Fantasy XI continuing.

Long story short, this new system will help maintain FFXI for a longer period by this method than if they continued to use the same method as before.

Also, inb4SEhatersputtingtagsonthisthreadtellingmetogodieinafire.

lol dude. Fine, you like SE so very much, everyone by now knows that. It does work fine for me and you but you have to understand that a lot of people are having issues with C&B.

[Korpg]

People are overstating how bad and evil clickandbuy is, but you're also going a little overboard in how much you're loving SE.

I have never professed love towards any company. I am stating what is considered Business Sense (since nobody here can understand or try to understand why companies do the things they do) and Business Logic (not to be confused with conventional logic, but it really is an understanding of how businesses work).

You have to realize that everything I have stated is an outsider's point of view in how and why things happen the way they happen.

Also, you have to understand that all of this explaining does not constitute the emotion of "love" at all. I do not wish to destroy the company, so why should I profess love towards it?

lol dude. Fine, you like SE so very much, everyone by now knows that. It does work fine for me and you but you have to understand that a lot of people are having issues with C&B.

I don't like a specific company either. People who are having issues with Click and Buy are having issues with Click and Buy, not Square Enix. Their grief should be focused on Click and Buy only. Go to Click and Buy's forums and/or directly contacting them to express your grief, not whine about it here.


You guys need to realize that explaining a situation to others who don't understand the situation is not the same as expressing love/hatred/emotion towards the situation. Words do not have emotion, why do you keep putting emotion into my words?

[Greatguardian]

Tangent!

Does anyone have a working telephone number for Click and Buy Customer Service?

I locked myself out of the C&B account I made like a year ago for ff14 and can't log into it to update the old expired CC on there. Their website basically requires you to beat the crap out of it before it will give you a phone number for the US, and the one it does give (1-877-265-7821) has been disconnected. As of right now (just changed in the past 12 hours), that number no longer even appears on their website and they only give me an option to call a long-distance United Kingdom number.

I've emailed their support staff 3 times trying to get either a phone number or an account password reset, and they've done absolutely nothing about it.

I will not be anything remotely resembling happy if I find out that this company has closed its United States Phone Support Center almost immediately after brokering an arrangement with Square Enix that would add a couple hundred thousand United States accounts to their repertoire.

Edit: Pre-emptive derp, I already tried calling the Playonline Information Center and even SE doesn't have a phone number for Click and Buy nor any way to help with their bullcrap (aside from buying Crysta, which I refuse to do while it is only available in $5 increments)

[Alhanelem]

(aside from buying Crysta, which I refuse to do while it is only available in $5 increments)

That's pretty silly. It's not like you're going to lose any money or anything. You will make up for any "over" payment with an underpayment when the change is made. The net efffect is you paid $12.95 (or whatever you pay) for each month you used crysta.

You don't need to protest or boycott something that is being fixed.

[Greatguardian]

I'm not boycotting anything. I simply refuse to pay $15 for a game that costs $12.95. Will I get the money back in 6 months? Sure. However, I'm not the type to loan a corporation money any that isn't accruing interest. It's bad business on my part. Letting that $2.05 (or the whole $12.95 this month if this isn't fixed) rot in a checking account does more for me than loaning it to any multimillion dollar corporation.

[Alhanelem]

I simply refuse to pay $15 for a game that costs $12.95.

You aren't paying $15 for a game that costs $12.95. Only the $12.95 worth of crysta is removed from your account, leaving the $2.05 in your account. Let's just say for a moment the change takes place now, you would only pay $10.90 for the month after. IT BALANCES OUT. YOU AREN"T PAYING MORE. Your refusal is based on a false premise.

15.00 + 10.90 = 12.95 + 12.95

rot in a checking account does more for me than loaning it to any multimillion dollar corporation.

Unless you're going to keel over tomorrow because that $2.05 is sitting in your account, it has zero overall effect on you.

[chintu]

it pay same amount my worry is over it pay same amount my worry is over