Petition: clickandbuy the only way no,thanks.

[Eldelphia]

Just posting to add two more voices to the frustration over Click & Buy. I was really pleased to be moving to a web-based system but in the end have resorted to using some exisiting Crysta I bought when I was going to play XIV.

Unfortunately I set up my own account back then (or at least tried to) but because Noscript (browser plugin) interfered I then had to call C&B. Unfortunately they want me to send highly personal details (passport or driving licence + bank statement + utility bill) to them electronically before they unlock my account. I then tried to help my friend set up HIS account and because there was a C&B cookie on my machine, they flagged it as a possible duplicate account and locked his before he even finished. He's been told the same thing.

1) I have no idea who Click & Buy are and am very reluctant to send this information to them. Even if they are a global organisation they're not a familiar/household name in the UK

2) I'm really uncomfortable sending them this information by email...

3) I'm happy enough to add Crysta but having to manually do this every month is going to drive me nuts.

4) I'm getting reports of fellow players having issues with their banks... and Click & Buy.

5) For the love of Altana, why didn't you use Paypal?

[Runespider]

Still no word on even planned changes, gg Square. Keep everyone waiting and see just how bad this can get before making any changes..

[Niyariko]

I'm going to start my count down macro

[SIZE="5"]/wait 26[/SIZE] (days for se to announce they are accepting direct credit card payment on SEAM.)

[Nvr]

Checked billing statement, I was charged 42 cent "International Transaction Fee". Which is not much, but it is lame.

[Ajirha]

i could just not read all the post... As far as i know from other ppl in my shell, transfering the account to SE and having to creat a C&B account to pay also make you pay with your local currency.
when i tranferred my alt and went through the procedure for it, i didnt realized it sincei was already paying in euros but for my main, i've been paying in USD from the start and i dont want to transfert to euros. i see no reason to suddenly add a +50% to my fees (and i prefer to pay the extra 5% carged by my bank for international money transfer.)

Is there a way around? to keep paying in usd i mean.

Do we have to go through the transfert? we are baited like stupid kids with a not really sweet looking 1 week use only reward and i dont want to pay an extra 10 usd for this s*. (equivalent of usd if i go from my 23$ to 23€...)
For my alt due to SE failed payment methode confusing credit card nature i was down to pay month by month manualy and ended up not being able to pay for august till i made the transfert but for my main it's still automated and i'd rather not move to C&B? actually i'd like to not use it for my alt either. and i dont like the crysta system at all. it's been stated a hundred time alredy but i dont feel like being the bank for SE and pay for the programming and hudge management mistake they made with FFXIV and other games.

last point : i checked my € payment, no international fee there from C&B or my bank.

[Reaux]

I am having a ridiculously difficult time setting up my account information with Click and Buy. I tried back when I was planning on playing XIV and after a week of fighting with C&B and my bank the matter wasn't resolved and I bought Crysta instead because it was slightly easier.

Seriously worst company to deal with ever. They made a simple online payment process the most arduous thing known to man.

[Aleste]

I posted previously in this topic about how much difficulty I was having with Click and Buy, and I've been keeping my eye in this thread and on my bank statement for any peculiar charges.

Anyways, I logged into my banks online tracker to see if i can find out what exactly I've been charged for over the past month and I noticed a charge for £2.40 from Click and Buy.

http://i355.photobucket.com/albums/r...lickandbuy.jpg
Any ideas what this charge is for?


http://www.clickandbuy.com/UK/en/sa/...=surfer&popup=
Click and Buy has a 'fee table' that charges:

3.9% for 'risk premiums'
An un-numbered 'handling fee'
£25.00 for chargebacks
£1.50 for 'disbursement risk premiums'

And no mention of a £2.50 charge... unless they charged me £64 for something and that 2.50 is the risk premium (3.9%)



I can't wait for my printed detail bank statement to arrive in the door to figure out what the hell is going on. If something shady is going on with Click and Buy, I'm going to have to change my bank account number and sit back until this whole mess is absolved.

[Reaux]

It also bothers me that they are treating the JP region differently than the rest of the world, AGAIN! I don't understand why they get direct payment to SE and the rest of us do not. I also don't see why they get to pay in exact amounts of crysta and we cannot. Some things I understand treating region differently because of culture. But billing is the same in pretty much every country so why they get special and more convenient treatment while we get stuck with this mess is more than just unfair it is rude and biased.

SE I want to give you my money, but why are you over charging me in Crysta and making it so difficult for direct payment? Also, why did you pick a company with such shady business practices, did you not do you research into different billing companies and their practices AND their history with consumers?

[tifia]

I know a few people have brought it up before, but it's amazing that nearly a year later after SE has said they would look into alternate payment systems after the huge uprising on FFXIV, that they are still trying to push this method on us. I remember when they had a letter from a producer, or it may have been a forum communication (unfortunately I JUST received my computer back from a month of repairs so I no longer have the link, but if I find it, I'll post it).

And it's quite clear that they didn't bother to follow up with their customer's concerns.

It saddens me. I've been loyal to this game for 7 years, through all of the ups and downs. And I'd love to keep playing. But this change in billing is inconvenient, disruptive, and inefficient. I have no faith in ClickandBuy in being a responsible company after reading the numerous issues it has gone through in the past. (PayPal is no better. Trust me.) And the use of Crysta is equally a hassle, and having to check on it month to month is even more annoying. I've even heard from a few people with debit cards that they can't get either method to work. So not only are there e-mail issues, double billing issues, suspension of POL and ClickandBuy accounts, but now we also have to consider that our method of payment may not be accepted? I can't run out and get another credit card just to play this game.

I've spent the last month in absolute boredom without FFXI while my laptop was being repaired. I missed my linkshell-mates. I missed my friends. I missed the fun of going out and having an adventure in Vana'diel. And this is the lovely welcome back that I received from SE. Move you stuff to ClickandBuy, or don't bother coming back.

Unfortunately, the options being provided are skeptical, inconvenient, and cause more headaches then necessary. So I won't renew next month and let my character rest in peace in her Mog House until SE reconsiders. Please devs. I hope you're reading and seeing what a huge mistake you're making. You've got until August 31st to make the right decision.




On that note, to those of us who are saying "we're not going to transfer - we're not going to play anymore," please follow through with this!

Saying it is one thing. Acting upon it is another. If we all stand together and say "No! We don't accept the changes and we will not pay!" and not do the transfer and not pay for next month, we can make a difference! SE depends on us, the users, to keep this game alive. If a large number of us stop playing all at once, it WILL GET THEIR ATTENTION. We have rights as consumers to let companies know if we don't agree with their practices. Money talks. And if SE isn't making money from us, they'll listen. So please, make sure that if you're saying you won't transfer, that you stay true to your word.





Edit: Unsure if this has been posted yet, but here is the FFXIV petition against ClickandBuy.

[Souljacker]

Now you all know what we went through when XIV launched.