Petition: clickandbuy the only way no,thanks.

[Ragni]

Will customers who pay via ClickandBuy be subject to any additional fees?

No, customers who have chosen ClickandBuy as their payment method will NOT incur any additional fees when paying for subscriptions.


That Q & A is from the Square Enix Acount Trasfer FAQ thread.


This is not completely true. In order to use a credit card or bank account, you have to confirm it. They charge between $1.00 - $1.99 and not necessarily in your nations currency. The note below is from the Click & Buy website in the "Help pages" about confirming payment methods.

Please note that the charges on your credit card statement may be in a different currency from the one required on the last confirmation page described above. If your credit card statement does not display the original transaction amounts in the required currency, you will have to contact your credit card company. They should be able to tell you the amounts of the two charges in the original currency.

This means that the payment to confimr the credit card, may be even more than $1.99 because of currency exchange rates.

Yeah i got charged 1 euro for each transaction which is ....
Also forcing me to change currency from dollar to euro is not right. I should have a choice in which currency i want to pay!

[Rage]

If you need to unlink your SEID and POL ID's to correct regional differences. Some couples are also unlinking seperate accounts and putting two POLID's under one SEID so both accounts share the same payment pool. Various things like that. But it's more for if you are tweaking the POL/SEID linkage, activate/deactivating ID's and the like.

We can unlink the POL ID from current SE ID? how ? I thought somewhere on SE account page says once you linked you can never unlink, if we can unlink and link to a new SE ID then it would be great because my SE EU Region sux.

[RAIST]

as mentioned a few posts back, you'll have to call them and verify you are the owner of the account---will need all the goodies like main content ID, first/last 4 of CC used to pay it, etc.. IDK if you can do it through chat or not though.

http://forum.square-enix.com/ffxi/th...l=1#post160404

Was also brought up in some posts on alla too.

[Alukat]

I understand the post was copied here by users who read from the FAQ thread, but just wanted to be sure to get a dev tracked post directly into the thread so anyone not reading the entire thread can follow the discussion.

We'll continue to update all the users best we can as we discuss the subject internally. We really do appreciate your patience and know that you are waiting eagerly for further replies.

I'll leave it at that for now and get back to you next when there is more information.

thx for response Hvinire.

How about doing a poll,instead of discussing this internally?

You could post all avaible options with all additional fee's coming with them.

Actually we don't know the reason why we can't pay you directly.
If you've done the 3rd party way because you don't want to charge us directly because this would cost us some extra transfer fees or whatever, then you could figure it out with a poll if we are willing to pay them or not.
just tell us please what it takes to make it possible, and let the decission if we are willing to accept the additional things coming with it by ourself.
This would be a good way for better customer service in the future, i think you should take the shot.

thx in advance.

with regards

Alukat.

[RAIST]

thx for response Hvinire.

How about doing a poll,instead of discussing this internally?

You could post all avaible options with all additional fee's coming with them.

Actually we don't know the reason why we can't pay you directly.
If you've done the 3rd party way because you don't want to charge us directly because this would cost us some extra transfer fees or whatever, then you could figure it out with a poll if we are willing to pay them or not.
just tell us please what it takes to make it possible, and let the decission if we are willing to accept the additional things coming with it by ourself.
This would be a good way for better customer service in the future, i think you should take the shot.

thx in advance.

with regards

Alukat.

I'll second that so we can send it to the floor for discussion.

/liked

[Tolby]

I just finished cancelling my ffxi services. The day a company thinks they can force me to use a third party to pay for their services is the same day they tell me they dont want my business. If I can't pay you directly, you wont get my business. This recent change in payment policy is a crippling business mistake and the sooner its realized the better to aleviate the frustration and confusion for yourself and customers not to mention the financial repercussions.

I cant speak for others but as for myself... I will no longer be playing FFXI untill there is a direct payment option or the old payment option is restored. To expand on that, I wouldnt even mind paying for crysta directly with my debit/credit card, however, forcing the third party even for that is just too scandelous and I won't put up with it as a customer for a service.

I'm sorry to see it end like this, hopefully a better option is offered after talks internally cause that seems to be my only hope at this point.

[RAIST]

they just billed my card while still on the old POL system, so I guess I'm good till the end of the month at least.

clock is ticking......

[Alukat]

thx for response Hvinire.

How about doing a poll,instead of discussing this internally?

You could post all avaible options with all additional fee's coming with them.

Actually we don't know the reason why we can't pay you directly.
If you've done the 3rd party way because you don't want to charge us directly because this would cost us some extra transfer fees or whatever, then you could figure it out with a poll if we are willing to pay them or not.
just tell us please what it takes to make it possible, and let the decission if we are willing to accept the additional things coming with it by ourself.
This would be a good way for better customer service in the future, i think you should take the shot.

thx in advance.

with regards

Alukat.

bump, everyone who's standing behide this idea, select "like it" please (at my original post 4 posts above this), to show SE that we are willing to figure out a solution.

[Rosina]

they reason is, we are not broke up in regions. Most mmo you pay directly even if it is say a korean mmo. Is because they have set up a seperate region. SE doesn't seperate the game into regrions.

POL was a somewhat third party. We all payed POL.

Also i would take what the reps said seriously. SE might have a special contract with click and buy they waves the extra fees, or SE pays for these fees.

Here is the thing, has anyone here used click and buy befor? How do you know they are crap, I wouldn't go by reviews as we do not know the full story. I say if you can/ need to switch to it. Try it out. Pay fo5r the game that way and check your statements. If you ARE charged that "hidded" fee then call SE and let them know.

For all you guys know C&B might not be so bad if you can use it. My b/f hasn't had any issue so far.

ps i'm not an Airhead. What is this elementry school?
can't say the same for most of you guys. Upset with out even trying something first.

[Rage]

Here is the thing, has anyone here used click and buy befor? How do you know they are crap,.

I used it and felt this company is terrible, created an account and tried to pay FFXI service with it, says offer not activated in your country of origin, played around with it, still no luck , got upset with it because no other options, so I closed the account, few days later I wanted to try again, so I created another account on C&B, it detected same credit card as my last account that I closed, so they blocked my account, I e-mailed them and they ask me to send them copy of bank statement or passport thru email, which is a NO from me, so i created another account with a different credit card from different country and tried again, still the same country problem error msg, so I called them and ask whats wrong with it, first call took me 22mins waiting on the line, the guy with very bad attitude keep saying "i dont know man there shouldnt be a problem" and ask me to verify my credit card which take me 5days for the "two amount of money" to show up on my bank records, after verify, still same problem, got pretty upset with it and called them again, 2nd time took 32mins holding on the line, and its a different guy answered my call this time, aslo very bad attitude, just 5mins into explaination and questions he felt annoyed and start blowing airs from his mouth that i can clearly hear and he told me gotta be quick my boss dont like me on a line for too long, wth?! what kind of service is this, not to mention the calls i made aint free calls so i spent some money waiting for 20~30mins and they wouldnt spend more than 8mins for customers.

I finally got my account unblocked after days and days of emailing because i dont feel like waiting on the line for so long and talk with their bad attitude operators, I still get the "this offer isnt activated for the country of your origin" problem, which means its not available in the country i am in and also in many other countries.

Just not happy with so much hassle setting up C&B or deal with their customer services, and alot of ppl cant use it in their countries.