Petition: clickandbuy the only way no,thanks.

[Gotterdammerung]

This would make a hilarious comic strip, i wish i could draw.

Original payment

Me:Hey SE, i have your money.

SE: cool thanks.


3-d security Payment

Me:Hey SE, i have your money.

SE: K, um but first gimmie a dollar.

Me: Um, why?

SE: Dun worry I will give it right back.

Me: Huh?!

SE: ITS FER SECURTIY AND CONVIENANCE DUH!


New payment (Click and buy option)

Me: SE, i have your money.

SE: Oh, GOD. Don't pay me!

Me: What?

SE: Pay him and he will pay me.*points at shady guy*

Me: Ummm okaaay. Hey Mr., Will you give this money to SE for me?

Shady Guy: Yeh no problem, ... but its gonna cost ya.


New Payment (Crysta option)

Me: SE, I have your money.

SE: Okay, np, let's see... your total is $27.92

Me: =) here you go.

SE: Pay me $30 >.>

[Zatias]

This would make a hilarious comic strip, i wish i could draw.

Original payment

Me:Hey SE, i have your money.

SE: cool thanks.


3-d security Payment

Me:Hey SE, i have your money.

SE: K, um but first gimmie a dollar.

Me: Um, why?

SE: Dun worry I will give it right back.

Me: Huh?!

SE: ITS FER SECURTIY AND CONVIENANCE DUH!


New payment (Click and buy option)

Me: SE, i have your money.

SE: Oh, GOD. Don't pay me!

Me: What?

SE: Pay him and he will pay me.*points at shady guy*

Me: Ummm okaaay. Hey Mr., Will you give this money to SE for me?

Shady Guy: Yeh no problem, ... but its gonna cost ya.


New Payment (Crysta option)

Me: SE, I have your money.

SE: Okay, np, let's see... your total is $27.92

Me: =) here you go.

SE: Pay me $30.

Pretty much sums it up lol XD

[Dijana]

All these people complaining about crysta. As bad as it looks I still wish I had the option for THAT instead of clickandbuy the more I read about it over the day. I dont want to quit, I like this game and have alot of good friends on here. Heck I even met my fiance on here. But with clickandbuy as only option if that doesnt work or anything goes wrong with it at all, I know I certainly wont be hanging around for more. Its already bad enough I will be paying more through clickandbuy with conversion fees and such, than what I've been paying all along these last few years.

Man...I regret how we all complained about pol the last few years now.

[Eradius]

This would make a hilarious comic strip, i wish i could draw.

Original payment

Me:Hey SE, i have your money.

SE: cool thanks.


3-d security Payment

Me:Hey SE, i have your money.

SE: K, um but first gimmie a dollar.

Me: Um, why?

SE: Dun worry I will give it right back.

Me: Huh?!

SE: ITS FER SECURTIY AND CONVIENANCE DUH!


New payment (Click and buy option)

Me: SE, i have your money.

SE: Oh, GOD. Don't pay me!

Me: What?

SE: Pay him and he will pay me.*points at shady guy*

Me: Ummm okaaay. Hey Mr., Will you give this money to SE for me?

Shady Guy: Yeh no problem, ... but its gonna cost ya.


New Payment (Crysta option)

Me: SE, I have your money.

SE: Okay, np, let's see... your total is $27.92

Me: =) here you go.

SE: Pay me $30 >.>

Quoted for Truth.

SE. DO SOMETHING ALREADY.

We aren't going to quiet down, we will do everything it takes to make you fix your product for us. How -dare- you try and ask us to pay you in ways convenient for you.

Suck it up and give every nation access to paypal.
Suck it up and realize clickandbuy is the equivalent of handing money to a guy in a parka on a corner.
Suck it up and realize that if you make the same mistakes you did with 14, you'll lose us here as well.

You would do well to remember your colossal mistakes of the past.

[Ahrana]

For everyone quitting, can I have your stuff?

Seriously though, I'm not going to jump through hoops to play a MMO. My mule will expire at the end of the month, but I'll ride out my main character through August. If the push-back from NA/EU players doesn't convince them to change the payment model, I'll find another game to send $15 a month. The days of FFXI being a new, interesting, and innovative game have been over for years.

[Muse]

For everyone quitting, can I have your stuff?.

First you'll have to buy enough crysta or pay clickandscam to come get it.

I'm joking BTW as I have no plans to quit at this time.

[Ziyyigo-Tipyigo]

I'm wondering how this player outrage compares to when they first implemented 3-D Secure.

I still haven't changed my payment system for FFXI, but I did buy an Ultimate Game Card and used it to throw 2000 Crysta onto my balance. As threatened, I gave them my pol.com email address, and so far I've gotten two emails from them, an acknowledgment and a general invitation to register wtih PlaySpan's website (probably not going to happen). As a teaser, they say they'll throw 100 of their own points at me for doing so, but there's no indication that those points can be converted to Crysta.

Personally, I'm not too broken up about having to carry a leftover balance of Crysta from month to month. I think I would be if I could see a time that I would quit the game (assuming I don't ragequit next month), but as it is it's just a minor inconvenience for me, paying $20 two months out of three rather than $13 month to month. The fact that I will almost always have something worthwhile to spend the Crysta on makes it different, in my eyes, from things like Live Points, which are only usable on one-time purchases.

And even if I did quit FFXI (or they shut down the game), the outstanding balance would only bother me if there truly was nothing else I'd want to spend Crysta on. FFXIV aside, S-E will be publishing other games. I could see myself dropping some leftover Crysta on a month of Wakfu, just to check it out. Hell, bring back TetraMaster for that matter.

Provided my email address doesn't start to get spammed by PlaySpan, my only real complaint would be S-E playing favorites and letting the Japanese market pay by Crysta without carrying over a balance.

[Ziyyigo-Tipyigo]

I want direct auto-payment where I give SE my CC info and they will take care of the rest, enough said.

If they hold onto your billing information personally, they become liable if their database gets broken into.

Don't think S-E didn't see what happened to Sony.

[Leonlionheart]

If they hold onto your billing information personally, they become liable if their database gets broken into.

Don't think S-E didn't see what happened to Sony.

Don't think S-E didn't either

[Gotterdammerung]

I think SE confuses good customer service with "polite" customer service.

Good customer service is judged by functionality. Sometimes the best customer service is impersonal and professional.

I mean if you translate this whole "polite customer service= good customer service" farce into other aspects of life, its insanity becomes crystal clear.

Imagine your being robbed at gun point and you cry out

"Please don't take my money. I have 4 kids and i worked my butt off all week for this money."

And the robber said back to you

" I'm sorry good citizen. I understand how difficult it must be to have your hard earned money stolen, and i wish I could help you with this dilemma. But unfortunately, I have no plans to stop robbing you. Is there any other requests you would like to make? If not then please feel free to post your comments at this website."

And then proceeded to take ur money and shoot you.

In this scenario, the robber is polite, sure. But his attitude and demeanor didn't matter. Just like attitude and demeanor don't matter in issues of good customer support.

The only thing that matters is can you successfully solve issues between you and your customers in a FAIR way. And if you can't solve them, can you explain to your customers why they had to be this way.