- Try to set to a Borderless Window.
- If the suggestions provided above do not resolve the issue, there may be a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
TCP - 25, 80, 110, 443, 50000-65535
UDP - 53, 50000-65535
*You may learn how to do this by visiting
http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings. Otherwise, your ISP may forward these ports for you.*
If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect.