Anyone gotten their 11th Vana,vesary codes yet?

One number per POL account. You can redeem one item per character if you have multiple accounts for multiboxing, but that's it.

Still nothing. And still no comment from SE since the initial "contact us for help" message. Nobody's been helped, no codes given to those who received none.

I've been a paying subscriber for nearly 10 years. Haven't missed a single payment in all that time. Nice to see how much SE "appreciates" me.

Anybody get theirs yet? Still no luck here. Gonna go submit another request, someone on FFXIAH reported getting a response and a code from them finally.

Still nothing from them and I expect there never will be. It's been obvious since Day One that customer service is Square Enix's absolute lowest priority, especially outside of Japan. I did what they said to do. Are there more hoops for me to jump through to get what I was promised, or is SE actually going to follow up with my request? I can assure you that while SE's support resources may be limited (a conscious corporate decision), they're still the much larger entity and the onus should be on them to put forth the effort to get this resolved. So far I and a lot of other people have seen no effort at all. Wasn't this supposed to be about customer appreciation? I sure don't feel appreciated right now, but I guess that's nothing new.

No code for me yet. friend got his code and he doesnt even play really. makes me a sad panda

Same. Haven't received a code yet. 3 tickets in, once a week and I just get that it's being escalated to another department and to contact back if it takes too long.

I went on live support, they checked the status of my original request for support, then said basically "it's been escalated properly so you'll eventually get your codes."

I think the technical term for that is "stalling."

Either they are swamped with support requests, or shorthanded, or just taking their time. I've been waiting about a month for a character data problem ticket where I'm stuck on a mission and can't complete it to change nation or move on, and then this happened and I have only received an escalation/receipt email and then nothing else. The call center is open the same hours I am working a call center job, so that's out. Still no code in any of my email accounts.

Since the items are trophy pieces only, for nostalgia, they should do a new event for this. Without email codes. An in-game lock, where you talk to the moogle on a character, choose your gift, and then the game locks all chars on that account from receiving further gifts. You have say fifteen Earth days to get the gift. Just a suggestion. Doesn't even matter if people who already cleared a gift get a second one by this method since the items have been meaningless since 2010 anyway.

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Originally Posted by Stompa

Since the items are trophy pieces only, for nostalgia, they should do a new event for this. Without email codes. An in-game lock, where you talk to the moogle on a character, choose your gift, and then the game locks all chars on that account from receiving further gifts. You have say fifteen Earth days to get the gift. Just a suggestion. Doesn't even matter if people who already cleared a gift get a second one by this method since the items have been meaningless since 2010 anyway.

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You're right. To be honest they should have done the whole thing in game from the start. The fewer variables the better.

I agree. I think it's pretty easy for them to just adjust the Dealer Moogle to give an item instead of requiring the Gold Mog Pell but will still accept it if you trade it. I'm sure (I hope anyway) it's stored somewhere on their side when someone has used a Gold Mog Pell. So just have the Dealer Moogle check that and issue you the list of items if you haven't. Even if that means now we get one per character instead of per account, I'm ok with that. Not like it would break content. At the most you'd complete a few pieces of AF109 if you so happen to have max mules or gain some rare/ex mostly glamour gear. So if you're feeding SE that much money (max mules) then good for you, you're appreciated. Because right now, I'm sure a lot of people aren't feeling appreciated at all.

Edit: apparently not sendable via bgwiki

After nearly a month, I'm wondering what SE thinks it means to "escalate" a request for support.

What are these codes everyone is talking about .... I didn't see nothing in my email at all over the last few months :x

Still nothing here either. Whoop De Doop~

well I got a code, submitted it and got nothing. So I had forgotten about it until now.

I too also submitted a problem ticket and called twice only to be told they know of the issue and it had been escalated, still no code. Can someone on the SE side comment on this with something other than "it has been escalated"?

yes please! I still don't have my reward code :(

Same here, I haven't seen anything and all I get is that my tickets are escalated. Might not be grandiose rewards but it sucks to be playing the game so long yet feel undervalued in an event that was meant to appreciate people who stayed in FFXI. Surprised there's a large amount of people who have not received it and yet the issue hasn't be publicly addressed by Matsui. Very disheartening.

The silence on this issue is deafening. What did everyone in Japan get their codes so this is not a big enough issue to address? I might as well start speculating since we're not getting any sort of response on this from anyone.

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The silence on this issue is deafening.

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Everyone is playing Elder Scrolls Online Beta this weekend.

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Originally Posted by Krashport

Everyone is playing Elder Scrolls Online Beta this weekend.

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So what was customer support's excuse before the beta started?

When they say "This campaign applies to those who have paid usage fees in the above period and who have active accounts," does that mean that a person needs to have LOGGED ON during the listed timeframe? I have paid for my account since NA release but not sure that I logged in during that timeframe. Does that mean I'm not eligible?

No, you just need to have paid. I logged in every day during that period and I didn't get a code, so I highly doubt you not logging in had anything to do with your code as long as you were paying your sub fee the whole time.

SE just royally screwed up code delivery somehow, and for some reason won't just send new codes cuz they have their thumbs up their asses or something.

What did you get for this anyways because I had an active account for most of this year and just reactivated it again. What was the redeemed item?

Cough... most of last year, keep forgetting it's 2014 now XD

Your choice of one of about 50 different items, a lot that dropped from old battlefields that aren't easily accessible now.

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Originally Posted by Puck

No, you just need to have paid. I logged in every day during that period and I didn't get a code, so I highly doubt you not logging in had anything to do with your code as long as you were paying your sub fee the whole time.

SE just royally screwed up code delivery somehow, and for some reason won't just send new codes cuz they have their thumbs up their asses or something.

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Thanks for the help! So do I just need to submit a ticket to SE then?

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Originally Posted by Camiie

The silence on this issue is deafening. What did everyone in Japan get their codes so this is not a big enough issue to address? I might as well start speculating since we're not getting any sort of response on this from anyone.

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I would chalk it up to no response. Seems they only can respond to topics like "Chocobo License quest is annoying" not anything important. I think most peoples complaint isn't the code itself, it's the lack of response from SE side and the lack of appreciation felt from the customer. They told us exactly what to do to submit a ticket and everyone getting the "escalated generic response".

Seriously though they send me 2 emails per account every month to tell me my bill is ready and paid for and sometimes another one advertising something or another like XIV but can't send a single code along with those emails? And then not respond to all the complaints about them jacking it all up

I've gotten absolutely nothing since the "Take our survey! email."

Really SE, I've stuck with you since...oh, 2003. Yep, I'm still here. Nothing for me, huh?

Well...okay. I guess.

Seriously, how hard is this to fix? It seems like the EU support center got on it fairly quickly. And actually, I'm always hearing about how EU customer support is much, much more likely to resolve problems. WTF are they doing over at the NA support center?

Uh twiddling their thumbs and going "We're sorry but we're trying to go through everyone else's issues, please be patient as we will take your call in the order in which it is received, we thank you for your patience and it is important to us"

please send me my code :(

Has anyone checked the JP forums to see if they had this problem? I'm willing to bet actual cash that all of them got their codes by now.
edit:
Browsed around their general section with Google translate, and found no threads regarding the appreciation campaign. So they probably all got their codes without any issues. Hence why SE's in no hurry to give us ours.

I sent an email asking what the status of my ticket is, and they essentially said they're still working on it so please wait longer. Note that my request for an update was sent over a month after SE's initial response to my ticket.

I'd like to ask my fellow players here a question. When you have issues with other video game companies, does it usually take as long to get a problem resolved as it does with SE?

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Originally Posted by Camiie

I sent an email asking what the status of my ticket is, and they essentially said they're still working on it so please wait longer. Note that my request for an update was sent over a month after SE's initial response to my ticket.

I'd like to ask my fellow players here a question. When you have issues with other video game companies, does it usually take as long to get a problem resolved as it does with SE?

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http://fc06.deviantart.net/fs70/i/20...ot-d36uvon.jpg

Which is why SE needs to get their crap together with these codes, or redo the whole thing...

I'd really like an answer about when we can expect our codes.

Still nothing.

Update: I got something. A big fat fuckin' sack of NOTHING.

I put my ticket in on 12/12/13, had called a week after that to be told it's a known issue and being escalated. I called them today and still there was nothing that customer support could tell me other than the codes don't expire till the end of this year.

Once again, can we get an official response on this issue? It's frustrating when you know some people had gotten more than one code and some people have gotten none with no resolution in sight.