Anyone gotten their 11th Vana,vesary codes yet?

[bungiefanNA]

One number per POL account. You can redeem one item per character if you have multiple accounts for multiboxing, but that's it.

[Puck]

Still nothing. And still no comment from SE since the initial "contact us for help" message. Nobody's been helped, no codes given to those who received none.

I've been a paying subscriber for nearly 10 years. Haven't missed a single payment in all that time. Nice to see how much SE "appreciates" me.

[Puck]

Anybody get theirs yet? Still no luck here. Gonna go submit another request, someone on FFXIAH reported getting a response and a code from them finally.

[Camiie]

Still nothing from them and I expect there never will be. It's been obvious since Day One that customer service is Square Enix's absolute lowest priority, especially outside of Japan. I did what they said to do. Are there more hoops for me to jump through to get what I was promised, or is SE actually going to follow up with my request? I can assure you that while SE's support resources may be limited (a conscious corporate decision), they're still the much larger entity and the onus should be on them to put forth the effort to get this resolved. So far I and a lot of other people have seen no effort at all. Wasn't this supposed to be about customer appreciation? I sure don't feel appreciated right now, but I guess that's nothing new.

[Trumpy]

No code for me yet. friend got his code and he doesnt even play really. makes me a sad panda

[Rwolf]

Same. Haven't received a code yet. 3 tickets in, once a week and I just get that it's being escalated to another department and to contact back if it takes too long.

[Puck]

I went on live support, they checked the status of my original request for support, then said basically "it's been escalated properly so you'll eventually get your codes."

[Camiie]

I think the technical term for that is "stalling."

[bungiefanNA]

Either they are swamped with support requests, or shorthanded, or just taking their time. I've been waiting about a month for a character data problem ticket where I'm stuck on a mission and can't complete it to change nation or move on, and then this happened and I have only received an escalation/receipt email and then nothing else. The call center is open the same hours I am working a call center job, so that's out. Still no code in any of my email accounts.

[Stompa]

Since the items are trophy pieces only, for nostalgia, they should do a new event for this. Without email codes. An in-game lock, where you talk to the moogle on a character, choose your gift, and then the game locks all chars on that account from receiving further gifts. You have say fifteen Earth days to get the gift. Just a suggestion. Doesn't even matter if people who already cleared a gift get a second one by this method since the items have been meaningless since 2010 anyway.