Are alternative payment options being considered?

the sad thing is a lot of people don't even know they may be able to enroll in Securecode/VbV and add it to their current cards. Both the Mastercard and Visa sites have pages for adding it to your card. Granted, it may not be available in some regions (Visa-US implies you can simply activate it on all US issued cards, but Visa-EU lists like 20 issuers that support it when you go to activate it, Mastercard kinda does the same thing too)

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Originally Posted by RAIST

the sad thing is a lot of people don't even know they may be able to enroll in Securecode/VbV and add it to their current cards. Both the Mastercard and Visa sites have pages for adding it to your card. Granted, it may not be available in some regions (Visa-US implies you can simply activate it on all US issued cards, but Visa-EU lists like 20 issuers that support it when you go to activate it, Mastercard kinda does the same thing too)

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Mine's not even eligible for SecureCode, so guess what that would mean for me?

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Originally Posted by Bilonn

If you selected Crysta, then you have umm..a very short time, based on where you live, to add Crysta to your account.

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well if no changes occur before my account gets closed,then i have 17.95€ per month which i can spend for other things.

1 person can't make a change but thousands could :x

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Originally Posted by Panthera

SE will probably make an announcement of some kind on Monday. Hopefully, they won't bury it under a sticky you gotta dig through.

Try to see things from their side. This is a game, but it's also a business. They have stockholders to answer to, and they have to keep a solid profit margin. It costs money just to bill people. They have to do a cost analysis and see what would work out best for them. ... I don't think they had predicted this total $#!+ storm. So now they have to make calls, have long meetings, and rethink things. It won't happen instantly, it takes time. They're not politicians; if they promise something, it had better damn well happen, so they can't just make big talk about PayPal and Visa unless they can actually make it happen.

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I predict we won't hear a thing come Monday. Or even until September's right around the corner or here.

I think we all understand that it is a business as well as a game. Square Enix needs to generate income from its playerbase and I know the company is often hasty to jump on potential ways to save a buck. However, Square Enix must also understand that, as a business, the "customer is always right", and if the customer is not happy, then the business is not happy. If a customer never returns that is lost income... far more lost income than the fee to process our money directly. Multiply that by how many people cannot and will not play due to our current options, and we're looking at a serious dilemma.

You're right; for us it is just a game. A game that we can quit and walk away from. For Square Enix, it is their monetary gain and is something they cannot easily abandon.

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Originally Posted by Rosina

This isn't the first time SE had to deal with this.

when ffxiv went live similar outburst happen. Then subsided after people figued stuff out.

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Then why were they foolish enough to persevere in billing FFXIV in this fashion? Even worse yet, why change FFXI after it's been in the direct payment route for the last eight years? Why do the Japanese get to continue paying directly while the rest of the playerbase cannot? I can somewhat understand that since FFXIV was forced with these options from the beginning that anyone who disagreed with the payment system just wouldn't play the game. No play, no loss. But for the old playerbase that FFXI is composed of, people who have lots of things already accomplished and friendships created, I think it's a very poor move to demand we choose to start paying with things we don't want to pay with or toss away our beloved characters.

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Originally Posted by Rosina

So far my b/f signed up for C&B and had no issues. And he is of the mind set that if C&B does do something he can just cancle the credit card. Not the first time he did so. (long story)

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I cannot lock or cancel my credit card. It's a family card. However I did notice Korpg linked us to some prepaid cards that might work with ClickandBuy, and if that's the case, I might buy one of those and just insert money onto it. If ClickandBuy decides to try and pull a fast one on me then my family won't be in danger.

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Originally Posted by Rosina

Also SE does not regulate what country has what services. They can offer, but it is up to the region to take up said offer. Like not all countries have crysta. That is the fault of the contries.

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Is it? Perhaps Square Enix could persuade them to allow Crysta. Or if it doesn't have that kind of power, it could still offer another service to the countries that cannot buy crysta.

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Originally Posted by Rosina

Also the Crysta tin foil hat thinking is really getting outa hand. Learn how to take advantage of said system instead of moaning the "i'm forced to pay more to keep up crysta while having extra crysta I can't use" Kinda dumb sorry. You need crysta in your pot to purchase additional services such as extra content ID for characters.

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Uncalled for remark. There is nothing dumb about being angered with having to overpay for a service. Especially, once again, since we have been able to pay for the exact amount for the last eight years. Not to mention the Japanese are still allowed to.

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Originally Posted by Rosina

If they do get more options, do not think it was you guys who caused the change, it woulda been a combination of both ffxi and ffxiv player bases.

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Well if FFXIV complained and it didn't change for them then I can't honestly say FFXIV contributed. If it changes I would have to say that FFXI provided the biggest movement. But even then, what does this sentence have to do with anything? We're not here for bragging rights, we're here to ask Square Enix for better payment choices.

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Originally Posted by RAIST

1295.00 -- 1295.00 ---- 1300.00 ---- 1300.00 --- 1320.00
FFXI fees - $5 Crysta - $10 Crysta - $20 Crysta - $40 Crysta
FINALLY after 100 billing cycles (over 8 yrs.) it finally gets to the point where we can actually have paid EXACTLY what we were charged.

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Wow that's sad... add on the fact that a lot of people have mules and the numbers may take even longer to sync up. Thank you for crunching that out, it was very interesting to see.

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Originally Posted by Rosina

WoW, that is what tin foil hat thinking is. (...) No one did tin foil hat thinking about "shady" stuff. (...) You guys really pulling complaints out of thin air.

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This is why people don't like you. This is why people attack you all the time. Learn to speak civilly to others and others will speak civilly to you. Stop insulting us or else it will come back ten fold.

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Originally Posted by Rosina

I'm on a fixed income and prob only way I can pay for ffxi and ffxiv once they charge is from unemployment.

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Our lovely tax dollars at work...

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Originally Posted by Rosina

Consider this, you can't get refunded for mmo period, if you quit say after 7 years of paying for 3 characters. That is a good $1K+ you wasted. Also if you care so much for $1-$5 maybe mmo not 4 u.

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While it IS true that MMOs are nonrefundable, they are not a waste of money. We are paying for entertainment for the month. The same argument could be made for movies, video games, television, internet, cell phones, and sometimes cars. None of this is refundable and none of it is needed to live. Now internet may help with our jobs, cell phones may be useful in bosses and employees contacting us, and cars are a great way to get to work, but how many of us surf the net for fun, text friends with one worded texts and go on cruises?

Most things in life are nonrefundable. That doesn't matter.

Also, not everyone wants to spend an additional $1~5 a month because after a year, that's $12 (almost a free month of play) or $60 (could pay for a month of internet). After the years roll by such numbers build up.

What I think is, if someone cannot afford a MMO, they shouldn't be playing it.

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Originally Posted by Runespider

You have no idea what you are on about, but thanks for bumping the thread.

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XD

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Originally Posted by Sparthos

It is in bad faith to offer individuals a payment system where you must overpay in order to receive a service, even if said overpayment comes down to a few cents here or there. The agreement was 12.95/month and not one cent over.

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Yep. Like Raist I wouldn't have minded if they added an additional dollar to the service fee to compensate for something as long as they provided a reason why. I don't mind paying a little more for my game as long as they're being open and honest with me. Trying to get a few cents out of me through unwanted crysta though...

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Originally Posted by Quetzacoatl

Mine's not even eligible for SecureCode, so guess what that would mean for me?

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One less person to camp against on Leviathan! :3

But no really, this whole system is bullshit. Dunno wtf SE is thinking. Did they put the old dev team in charge of billing or something? Next thing you know you'll only have a 3hour window each month to pay, and if you don't you get banned.

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Originally Posted by Reiterpallasch

One less person to camp against on Leviathan! :3

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Don't believe Draylo's lies!

RAIST has it right anyway. The lowest whole-dollar amount, which is a multiple of $12.95, and divisible by $5.00, is $1295.00... one-hundred months.

In any case, I've cancelled my content ID's until I can direct pay again, which means I may be finished forever. I won't deny, though, it was fun while it lasted! :D

People shouldn't be quitting due to payment issues, its sad to see FFxi end like this after all those excellent contents ><;

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Originally Posted by Quetzacoatl

Mine's not even eligible for SecureCode, so guess what that would mean for me?

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I'd call the 800 number on your card if you haven't checked it in a while. A lot of companies have gotten on board with it lately (probly due to all the ecommerce now). I've never run into any issues using my card through secured sites. Granted, I only have 1 MC, but also have 4 VISA, an AMEX, and Discover. The security isn't just SecureCode, that is just MC's brand name. Visa uses the Verified by Visa thing (Visa/MC use the same protocols), JCB is Jsecure and AMEX is SafeKey. Granted, the last two are proprietary, but if you have one of those, it's pretty much a lock that it's active or at least available. And VISA appears to make it available to all US issued cards.

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Originally Posted by Niyariko

People shouldn't be quitting due to payment issues, its sad to see FFxi end like this after all those excellent contents ><;

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for some it's simply not an option. For others, the remaining options just don't sit well with them for whatever reason. Many are leaving on principle...it's not necessarily a lolrage quit thing.

Me, I'm out of work. I have budgetted and can manage to cover my current FFXI charges and a spot of gas to get around while looking for work and such. My bank flat out rejects C&B on policy. They have protected me twice on fraud (once due to my mistake with an ebay transaction, again with a fake charge from the UK)--so I am simply going to trust their judgement on this and not use C&B.

Until I get a reliable cashflow going again (not working odd jobs here and there just to make ends meet) I simply can't justify spending the extra money on Crysta to play. Extra billing cycles, extra cost per cycle to play, exceeding what I have projected in my budget to be able to maintain things until the end of the year (longer PROVIDED an old investment of mine finally pays off for me). If I could use the card like I've always done, I could tolerate it if the shorter cycles and potential interest on the card prevented me from paying it off a few times--but I try to keep this card as cleared as I possibly can in case I need it for emergency spending.

So, in a way...in my current situation, loosing this direct bill option is just not something I can stomach financially.

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Originally Posted by RAIST

I'd call the 800 number on your card if you haven't checked it in a while. A lot of companies have gotten on board with it lately (probly due to all the ecommerce now). I've never run into any issues using my card through secured sites. Granted, I only have 1 MC, but also have 4 VISA, an AMEX, and Discover. The security isn't just SecureCode, that is just MC's brand name. Visa uses the Verified by Visa thing (Visa/MC use the same protocols), JCB is Jsecure and AMEX is SafeKey. Granted, the last two are proprietary, but if you have one of those, it's pretty much a lock that it's active or at least available. And VISA appears to make it available to all US issued cards.

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I tried to check for that, and that was when everyone got hit with that Cancelled Content ID fiasco during registration maintenance around the end of june/beginning of july. My bank does not support it. I think I'm honestly going to go with the Crysta Route via UltimatePay...because if I remember right, CC info on SE accounts need 3DSecure to directly buy Crysta, right? My plan is this:

I killed off one of my mules, so I drop my pricing down to $14.95. Then I can buy $30 worth of UltimatePoints and transfer them to Crysta afterwards ( I'm looking up how to do that). I won't be too worried about overpaying this way, because this will leave me with 10 crysta over by the end of the second month for me to refill. lolMicro-Management. I've never used Crysta before, but hopefully having 10 crysta left over by the second month by the time I buy more crysta doesn't mean I'll get my characters cancelled after my 2-month payment.

I just hope this doesn't cause complications. I had a whole day of those on the 2nd of July. -_-

Sounds like a plan. I'm just curious how you managed to pay with the POL billing...if your card is being acccepted now with the POL system, then it is using either the 3DS or Jsecure protocol already. Your account appears to be active.

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Originally Posted by RAIST

Sounds like a plan. I'm just curious how you managed to pay with the POL billing...if your card is being acccepted now with the POL system, then it is using either the 3DS or Jsecure protocol already. Your account appears to be active.

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Well, someone gave away the secret already (Eadieni, be glad I'm not on your server to spam you with /slap).

I updated my billing info via PS2. PS2 doesn't use 3DSecure.

hmmm... been hearing people say it the workarounds didn't work for that anymore... Guess some people just aren't grasping how to do it. Don't know what is so hard about hitting the back button... but, wonders never cease.

Well not anymore now by the time the transfer period ends.

SE, please take what I owe you! :(

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The question I pose to you is why do you think SE is selling crysta in these specific increments?

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Because they plan to use Crysta for other things besides your $12.95 subscription fee for FFXI or FFXIV.

Crysta's used for a bit more in Japan, like items people can buy for their Square-Enix Members accounts. As of now, it's still fairly useless to us.

Just lost access to my mule account. Clock is ticking now for my 2 main accounts... I hope they come up with a solution for us soon...

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Just lost access to my mule account. Clock is ticking now for my 2 main accounts... I hope they come up with a solution for us soon...

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Really? I thought we had till the end of August before people would be getting locked out..how stupid can this company get

grr....really wish they gave us PM support. Been talking with different people on different forums, and managed to track down some interesting info on Capital One Visa's. Would be nice if I had an easier way to track who that was....too many freaking posts in my history... lol.

Anywho...in case anyone is interested. Capital One used to to Verified by Visa. Saw a pic of the old VbV FAQ page (had copyright 2007 in the header). The signup pages are still on the VISA server (securesuite I think it was) along with all the other banks VISA links you to from their VbV pages, but it's no longer valid as they've changed the current agreements. But they did support it at one time...guess that's why mine worked so flawlessly back when I was using it online.

I posted this link somewhere else here already I think.. may have been another thread... been busy this week. But you could try to activate your Visa card directly with VISA (instead of your bank) if you are having issues getting a credit card to work. It probably won't work with the Capital One cards, as they apparently switched from offering this for their Visa's somewhere between 2007 and 2011 (but it shouldn't hurt to try I guess).

https://usa.visa.com/personal/security/vbv/index.jsp
****Note this is for US issued cards only.


EU issued cards have to go to custom pages for their respective issuers to request activation. You can get to them through here:

http://www.visaeurope.com/en/cardhol...d_by_visa.aspx

After clicking the Sign-Up link, you will get a drop box to select your country and check the bank listing to see if you may be able to activate it. Click on your bank's icon to get a page to try to activate VbV.

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Originally Posted by Runespider

Really? I thought we had till the end of August before people would be getting locked out..how stupid can this company get

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I transferred my mule account over to SE account in order to test my payment options. I was unable to set up either C&B (unsupported country) or Crysta (Paypal is still trying to verify my Korean credit card), so my mule account was shut down for lack of payment. I did not yet transfer my main 2 accounts, they are still able to be paid for using POL, but that ends Aug 31 when I have to transfer them too.

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Originally Posted by Maacha

I transferred my mule account over to SE account in order to test my payment options. I was unable to set up either C&B (unsupported country) or Crysta (Paypal is still trying to verify my Korean credit card), so my mule account was shut down for lack of payment. I did not yet transfer my main 2 accounts, they are still able to be paid for using POL, but that ends Aug 31 when I have to transfer them too.

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you could attempt to make a playspan(playspan being the makers of the Ultimate Game Card)account, I believe playspan allows you to buy Ultimate Points with a credit card and you can use Ultimate Points to buy Crysta, if you try this please let us know how it works

http://www.playspan.com/marketplace

yea, and if you manage to get it set up somehow, might want to post what you had to do in

http://forum.square-enix.com/ffxi/th...dBuy-or-Crysta

to help round up these problem areas in one thread.

Soon enough there will be no more complaints, cause all the people with issues with this will be locked out of their accounts and lose posting privelages here.

Can you try move a little faster Square (if you are going to do anything at all of course), you should be working faster than this to fix these problems your customers are having.

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Originally Posted by Runespider

Soon enough there will be no more complaints, cause all the people with issues with this will be locked out of their accounts and lose posting privelages here.

Can you try move a little faster Square (if you are going to do anything at all of course), you should be working faster than this to fix these problems your customers are having.

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To late.
I've been stuck with a 105 error since Aug 1st and since SE wouldn't answer my support ticket to try and figure out what this error was all about I did some looking in to it myself and even though other people were having this error, they had no answers for it.

Toying around today I figured out that the reason that I was getting that error was because my card is not a verified by visa and the last time I did that for SE my card got screwed up and I ended up getting a new one with out that crap on it, buying an Xbox ver of the game and paying for my account that way.

SE got us jumping through all kinds of hoops and I'm done with it now. I'm not able to do Crysta because my paypal is hooked to my bank account which is used to pay all the bills and I use the credit card to pay for FFXI.

Let them have their JP ONLY players. I know Blizzard or Ncsoft would love to have my money, so they can have it. At least I don't have to jump through hoops to play their games.

Hate to say it, but I've started down that same train of thought as Cylla. This situation is just flat out unreasonable by any standard.

I dug up my old D2/LOD discs last night just for sh!ts and giggles as it looks like we may be hearing some new details on D3 soon. I forgot how insanely simple that series was to master...and how stupidly addictive it is too.

Guess I have something else to kill time with now....and it's absolutely FREE!