Big Problem

[Almadranis1984]

Hi, I've a big problem with a Collector Edition Registration Code, currently I've a 30 day free trial account active, today I would insert my collector edition code, but all my tentatives to put in are declined with "Invalid", after that i click on Add New Service Account, and here the Code goes well! But now I've 2 service accounts and i can't know to do for cancel the second account and retrieve the code for my first account!

Please Help!

P.S.: Sorry for my bad English language!

[Faiyez]

Yeah you have to contact customer support for that.

[Almadranis1984]

Yes....I know it....this post is only to have information by other people if someone have my own problem and if someone resolve it.

[Belali]

Yeah this same thing happened to a friend of mine and it took almost 2 weeks for SE to fix it. You have to submit a ticket and hope they get to it sooner rather than later.

[worldofneil]

this post is only to have information by other people if someone have my own problem and if someone resolve it.

You probably want this support form:

https://support.na.square-enix.com/c...82&la=1&daxx=2

There's also 794 pages of people with the same issue on this thread:

http://forum.square-enix.com/ffxiv/t...ervice-account

I haven't read every single post, but from what I can gather when you contact SE about it they *may* move your collector edition items over (it seems rather hit and miss), but not the 30 days. Each service account can only have 1 Windows game or 1 PS3 game registered. You an have 1 of both (so that'll give you a total of 60 free days), but not 2 Windows accounts etc. The 30 days are only for use with completely new accounts, the exception being if you add PS3 service to an existing Windows service.

[Almadranis1984]

I understand ... thnaks to all for replies! GL and GG!

[BlackWhirlwind]

So how am I able to get my account Active again, if it says Inactive?