Payment Method Registration Errors [Error Code 401 and 601]

[Zareka]

So my subscription lapsed a few days ago and I've been wondering whether to renew this sub, or go and see what's happening in WoW. I thought I'd choose FFXIV.

Looks like SE made the decision for me!

edit: Hahaha, oh wow. I've been repeatedly getting the 406 error, and I've been trying my mother's card since mine wasn't working at all. She's just came through to inform me SE have taken off the £1 verifcation FOUR TIMES, and yet won't take the payment for the subscription fee. I am so freaking done with SE and their crappy payment system. No, I am not going to fork over £17+ for a timecard when I only want to buy a £7.69 month. Christ, I've never seen a company so intent on making it difficult for me to give them money. I am livid.

edit 2: misread the topic title and thought this applied to error 406 too. From a quick google search it sounds like much the same problem, though.

[tertatos]

So they ignored 90% of the content of my message but ultimately said exactly what I expected regarding the solution about emailing SE a picture of your credit card:



The rest was a copy paste auto reply of what we already know (with continued blame pushing on my bank lol). And the suggestion that I should effectively give up on my extra retainers, and continue to pay more than the standard for subscription fees using game time cards until this magical paypal solution becomes a thing.

The Eu part of customer services is really good, they replied my mail politely, they tried to help me even though i am on a Na account.

Meanwhile, Na customer services is fucking horrible,
it is literally the worst customer services i have ever seen,
Wanting both of your secret question's answer and email registered under your account just for the sake of support center services is just fucking stupid, it is like begging those worker to steal your account, and guess what? Eu support center doesn't require your secret question's answer to get their services.
And all the fucking time, they have only one Cs to do the job -- Agent.Jxrdxn, why the fuck they have only 1 customer services for such a big company?? And he is impolite and lazy as fuck, all the copy paste replies is fucking making me mad.
They should fire him and the officer of that department for god sake if they actually want to improve their customer services.

[Schala_Shaska]

So i've reported this to global collect and they asked for a screen shot. you can email them at cs@globalcollect.com you could probably reference my case #00317141. *doesnt expect this to be up long thanks to moderators*

to the forum admin : i'm only doing this because of your complete lack of customer service. Global Collect doesn't see it on their side, that means the problem lies within SE and GC, not me, not my bank. The funniest thing is, your customer service rep, even though i was referring to FFXI and made that clear, recommends FFXIV prepaid cards... are you kidding me?

[LydallMomoda]

So now I also joined this error party huh?

I was trying to use my debit mastercard to renew my subscription in this 2 days but just keep getting error 406. Tried buy Crysta same result. Same as above posts, sent ticket to support centre, the same reply as all of you, called bank customer services, they said that was no records at all of transactions to Square Enix in this 2 days except the $1 charges. It is apparently SE problem not our bank's faults. I just bought game time card 60 days from a game website (the method I really want to avoid to cause too expensive), this is my last chance give to SE, if this problem still can't solved before my 60 day sub ended then I will say goodbye to this game and SE and won't recomment other people to play SE games anymore because customer service is TEBBRILY BAD!

[LydallMomoda]

I'm very angry and depressed now, but I'm still waiting for the hope of able to use my debit card again to pay subscription/any services in Mog Station. Why this shit happened during bloody weekends. Monday, please come quick!

[siverstorm]

I've contacted EU support and global connect support. Hopefully I can get some answers and resolutions (though I doubt it).

Meanwhile, Na customer services is fucking horrible,
it is literally the worst customer services i have ever seen, .
And all the fucking time, they have only one Cs to do the job -- Agent.Jxrdxn, why the fuck they have only 1 customer services for such a big company?? And he is impolite and lazy as fuck, all the copy paste replies is fucking making me mad.

Pretty much, I can easily say I've never seen worse customer support. I was effectively told to give up if I don't want to waste the money on time cards....Having spent 4 years of my life in customer service years ago I am literally appalled by the terrible quality of service I've gotten from such a big company. It breaks my heart since I enjoy the game so much.

Does anyone know if prepaid credit cards work? I've been trying my visa but I'm wondering if a prepaid mastercard will work.

[Wulf]

With Paypal (and UltimatePay) being removed, I purchased a $50 prepaid MasterCard. Error 401 when I try to add Crysta. Error 601 when I tried to set up a payment.

I could purchase a FFXIV time card, but I'm a Legacy player so it's a waste.

[siverstorm]

So prepaid cards don't work either -.- I shouldn't even be surprised at this point...

This just keeps getting better and better. I decided in a last ditch attempt to contact global connect support directly and got this:

Dear xxxxx,

Thank you for contacting GlobalCollect.

GlobalCollect is a Payment Service Provider. A Payment Service Provider handles payments on behalf of other companies.

Please be informed that your payments were rejected on Square Enix end.

We have forwarded your request to Square Enix. Square Enix will contact you accordingly.

For any further questions we advise you to contact Square Enix directly via the following website:
http://support.na.square-enix.com/ma...r2em53bnr9djq7

Kind regards,
Ilse,
Customer Service

Which is from the company that MANAGES and PERFORMS the payments. Where I get this from SE support:

If you are receiving an error 601, 406, or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was.

This is literally a joke right?

(ranty bits)

Though now that I think about it, maybe if tons of people have problems buying stuff from the cash shop they might actually start paying attention to this....

[ManweSulimo]

I really wish someone would read these posts because I am having the same issue. Can I just say that I AM FURIOUS with this situation just like you all. I have been a subscriber for 6 months off and on and I have never had any problems until yesterday. For now I got a 60 day digital gamecard, but I am very unhappy with that because I feel that I have been scammed into buying that since it's more expensive. Unfortunately it was literally the only option available for me to be able to start my subscription yesterday to get some last minute raiding and tomes in before the reset. Furthermore I don't like the extended amount of time as I don't want to become totally enslaved to this game so in between months I take a week or two off in order to get some real life things done.

Anyways this time when I tried to buy crysta doing the exact same thing I've been doing for 6 months, I got an error 401, both with my credit card AND with my debit card. I also got error 601 when I tried to extend my subscription directly using Mog Station. I have never had this problem before and I did not do anything different whatsoever than I did the previous 6 times. So I put in a ticket and this was the response:

***********************************************************************************
Dear Customer,

Regarding your request for billing support. Please find your answer below.
If you are receiving an error 601, 406, or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was. Please confirm that all billing information is entered correctly on the SQUARE ENIX Account in question. Please also note that once an authorization has been rejected, that form of payment cannot be attempted again for a full twenty-four hours, and any further attempts before that time will automatically be rejected. If you would like further information about this specific authorization attempt, please contact your financial institution.

(I did contact my financial institution and it has nothing to do with it. The financial institution is not declining my authorization attempt, the website has a bug in it.)

Please ensure the personal information listed on the Square Enix account matches the information listed on the credit / debit card. For example, name of the Square Enix account holder must match the name that's listed on the credit / debit card itself. Keep in mind that only certain pieces of personal information on a Square Enix account can be adjusted (street address and email address) after creation.

(I will need to change the name on my account because it isn't my name it's just a bunch of random keystrokes because when I set up the account I was hesitant to trust the website.)

Make sure that the card you're trying to use isn't already being used to pay for another account. Problems may arise if the an attempt is made to use the same card to bill two separate accounts simultaneously. If this is indeed your situation, please wait 24 hours between reactivation attempts

(It isn't. Even so, nobody should have to wait 24 hours to give you money. Please fix this.)

Make sure that your card provider allows $1.00 preauthorization holds. This billing attempt is made in order to make sure that the account is valid for billing. After 1 to 2 business days, these funds will be placed back on the account. If your card issuer does not allow such preauthorization holds, you may want to contact them.

(It does.)

If you attempted this method of payment multiple times with a failed result, there is a possibility of a longer block being placed on the account. This block can last 30 days.
Thank you for contacting the SQUARE ENIX Support Center.

(This is unbelievably ridiculous. For someone trying again because they thought they may have made a mistake with the credit card number this is very unforgiving.)

___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

***********************************************************************************

I spent like 3 hours of my life that I will never get back trying various things until I finally was able to get a 60 day game time card. I am also extremely angry that I was scammed into this option due to the other methods not working. I can't believe a company that has however many millions of customers world wide could possibly screw this up this bad FOR OVER A YEAR WITH OVER A THOUSAND POSTS ABOUT IT ON THIS THREAD. Normally I pay $12.99 for 30 days but this time I paid $31.79 for 60 days. I don't know how we can get our voices heard but to be honest I would expect that any customer service worth anything would take 30 days off of my subscription and refund me $18.80 at the very least. A step above that would be to send me an apology for the bad system and the time I wasted on its account. Furthermore this should be addressed publicly and dealt with and we should be given a date that this issue will be fixed by.

It just boggles my mind WE ARE TRYING TO GIVE YOU MONEY FOR HEAVEN'S SAKE!

[GalateaG]

do those 1€ ever get refunded?cause i went fully retard and spammed it and they took like 10€